Northtown Toyota

This service center puts immediate bottom line ahead of everything else and it starts from the top of the service manager Mike Zyglis! I was rudely called by Mike Zyglis to tell me he will put a warrant everything else and it starts from the top of the service manager Mike Zyglis! I was rudely called by Mike Zyglis to tell me he will put a warrant out for my arrest because I had told one of the employees I will not sign the insurance check until the rental car issue is resolved and informed that I would be leaving in my car but that I will take responsibility for payment. Mr. Zyglis did not care to find out why I was unhappy with the service, he just wanted the money ASAP and didnt care and was extremely rude & threatening, extremely inappropriate. I was going to write Mr Zyglis an email about a threat I had received from Vince Paulsen (service rep mgr or somethine) who had told me he wasnt giving me attitude and if he was, he would (and implied will) screw me over and charge me as much as he possibly could, which turned out was for work that Northtown had originally screwed up! These people missed the whole point, it does not matter to me who pays for the work (warranty or insurance) and they shouldnt either since I am a customer of Northtown and they do not work directly for either business, at least that is what the sales dept told me. I can safely say that customer service is not a priority to Northtown, which is sad, because the new car sales people act like it is one of their strengths. I can also say that I will avoid this service center as much as possible and will never buy from NORTHTOWN again, and I hope that others do not suffer the same rude & threatening treatment I have received either because they change or they go out of business. More

In spite of my friends' advice not to go to this dealer, I went there anyway. I now regret it. I should have listened....<br><br>I dealt with 2 different sales people on 2 different visits. Everytime I I went there anyway. I now regret it. I should have listened....<br><br>I dealt with 2 different sales people on 2 different visits. Everytime I tried to deal prices, their attitude totally changed from a fabricated smile to rudeness and even insults. Yes, down right, indubious insults. My experience wasn't all that different from that of my friends. I really should have listened to my friends.....<br><br>ANYBODY EVEN THINKING ABOUT GOING TO THIS NORTHTOWN TOYOTA DEALER IN AMHERST (BUFFALO SUBURB), DON'T RUIN YOUR DAY! More