Northtown Toyota
Amherst, NY
By Type
106 Reviews of Northtown Toyota
After contacting the Northtown Toyota dealership (see attachment) on 4/25/2023, then the Toyota Brand Engagement Center on 4/27/2023 & again on 4/29/23 did I get a response from the General Manager, Matt attachment) on 4/25/2023, then the Toyota Brand Engagement Center on 4/27/2023 & again on 4/29/23 did I get a response from the General Manager, Matt Georger. And the response was what I expected, i.e., NOT Customer Loyalty positive. Customer loyalty is a measure of a customer's likeliness to do repeat business with a company or brand. It is the result of customer satisfaction, positive customer experiences, and the overall value of the goods or services a customer receives from a business Matt was quick to point out that because the car wasn’t worth it to him than $9,000.00 is all he would have given us. It didn’t matter about my father’s 40 year customer loyalty to the dealership and the Toyota brand, only that Matt needed to make a $3,000.00 profit. I asked Matt to do a bit more research on the matter and get back to me. After another week & email did he finally contact me back and again I heard the same song, i.e., money is more important than customer loyalty. Finally, I was hoping that Toyota North America unlike Matt Georger, is not all about the money and understands the great value of customer loyalty. Please feel free to contact me with comments & questions Thank you Robert J. Benfanti 804-892-4476 robert,benfanti@verizon.net Attachment Reference # 230427000180 On Tuesday, April 25, 2023 I sent the below comment to the Northtown Toyota dealership @ 1135 Millersport Hwy, Amherst, NY 14226, via the Quick Contact page on their website and have yet to get a response. On Wednesday, April 19, I brought in my 97-year-old fathers 2012 Toyota Corolla with 29, 000 miles to sell. Including this vehicle, for the past 40 years my father & sister have been purchasing and servicing all their vehicles from your Northtown Toyota, so I’m thinking where else to better sell it. BOY was I wrong, your sales department only verbally offered me $9,000 for it. SO, I went over to CarMax and they offered in writing $11.400.00. SO, I must ask where was the loyalty to a 40-year customer? Why was it better for a customer whom has spent thousands of dollars at your dealership over the last 4 decades to go down the street and get 25% more for their vehicle from a dealership that they just met? I would like a response from the Northtown Toyota General Manager Please see if you can help. Thank you Robert J. Benfanti Robert.benfanti@verizon.net 804-892-4476 More
Do not sell your used vehicle to them. You will do much, much better at CarMax 0r anywhere else. I brought in my 97-year-old fathers 2012 Toyota Corolla with 29, 000 miles to sell. Incl You will do much, much better at CarMax 0r anywhere else. I brought in my 97-year-old fathers 2012 Toyota Corolla with 29, 000 miles to sell. Including this vehicle, for the past 40 years my father & sister have been purchasing and servicing all their vehicles from Northtown Toyota, so I’m thinking where else to better sell it. BOY was I wrong, the sales department only verbally offered me $9,000 for it. SO, I went over to CarMax and they offered in writing $11.400.00 and we took it. After contacting the Northtown Toyota dealership four (4) times did I get a response from the General Manager, Matt Georger as to why they offered me 25% lower than CarMax. Matt informed me that he needed to make a $3,000.00 profit on the vehicle, so the best he could offer was $9,000.00. And my father’s 40year customer loyalty to the dealership and the Toyota brand didn't mean anything. I asked Matt to do a bit more research on the matter and get back to me. After another week & follow-up email, he finally contacted me back and again I gave me the same song & dance, i.e., that profit is more important than customer & brand loyalty. In Conclusion: Toyota vehicles have a great resale value and in today's market are worth a premium, BUT not from Northtown Toyota. SO, always go to someone else if you expect a fair deal/respect. More
Messed up our TPMS registration while swapping snow tires on rims, then tried to charge us for resetting the system while showing an belligerent ignorance about the functioning of the system. The skinny is t on rims, then tried to charge us for resetting the system while showing an belligerent ignorance about the functioning of the system. The skinny is that our model accommodated two sets of TPMS registrations for two sets of wheels, which could be toggled via the settings option available to owners. Upon picking up the car and bill we saw that they had erased the settings for the 2nd set of wheels (inputted a year earlier by another dealer) and replaced it by duplicating the settings for the first set of wheels, and then charging us (an exorbitant fee btw) for the disservice. When we pointed out their error and asked for a refund and resetting the TPMS codes to the state we brought it in at, they doubled down, insisting that the car did not accommodate two sets of TPMS codes. Now what's the purpose of this blatant lie? The end result is this review and two Toyotas that will never see this dealer again. When we showed them the owners manual they really had no recourse but to credit our refund and reset the codes for the 2nd set of wheels. But they were rude and aggressive and never apologetic for either their mistake of their aggressive posturing. Too much drama and predatory xx for a simile wheel swap. Stay Away! More
Absolutely ridiculous service. They literally robbed the customers and the service is very poor. No one picks up the phone when called. They literally robbed the customers and the service is very poor. No one picks up the phone when called. More
I came in to the service department because there was a recall on my 2016 Prius, which had 48,000 miles on it. I also had purchased a trailer hitch and wanted to have it installed. The service advisor, Bev recall on my 2016 Prius, which had 48,000 miles on it. I also had purchased a trailer hitch and wanted to have it installed. The service advisor, Beverly Smith, advised me that certain maintenance items, including coolant replacement, a tune-up with replacement of spark plugs, and an induction service, were due at 45,000 miles. Based on her representation, I agreed to have these service items performed. After paying my $845 bill, which included $178 for the trailer hitch installation, I checked the service manual and found that Ms. Smith had lied to me. Toyota recommends coolant replacement at 100,000 miles and spark plug replacement at 120,000 miles. I paid more than $650 for unnecessary work. I'm appalled at the dishonesty and will obviously never patronize this business again. I have made a complaint to the Better Business Bureau and will sue in small claims court if necessary. More
Lied to by Service Dept My 2020 Rav 4 failed to start 4 times in the last 2 months. Dead battery. Took it to the dealer and after keeping it overnight, they said nothing was My 2020 Rav 4 failed to start 4 times in the last 2 months. Dead battery. Took it to the dealer and after keeping it overnight, they said nothing was wrong and I should drive it more. Who ever heard of a car that had to be driven a minimum of X miles or it wouldn't start. Dumbest thing I ever heard. Documenting every service call in preparation for a Lemon Law claim. The Toyota forums have hundreds of people with the same problem. It's clearly a product defect. Even the dealer service manager admitted there were a lot of people with the same problem. So they lied to me. Car will be towed by Toyota Care every time it's dead until they either admit there's a problem or I have enough paperwork to make them take this xxx back under the Lemon Law More
Unprofessional experience top to bottom don’t waste your time!! Will not be giving my business to a team that has insulted me as a potential new hire. time!! Will not be giving my business to a team that has insulted me as a potential new hire. More
NEVER AGAIN We came in awhile back and sat down with a sales guy, Stuart, to talk about a Toyota Highlander. After asking him nicely if he'd give us his best pric We came in awhile back and sat down with a sales guy, Stuart, to talk about a Toyota Highlander. After asking him nicely if he'd give us his best price up front, so as to save our time and his, he kindly agreed. He then proceeded to tell us they didn't have the model we'd seen in the paper, but had a better model and could get us a similar price. He left for awhile and came back with a MUCH HIGHER price. He tried to tell us this was a good price, blah-blah-blah. When we asked why he had told us he could give us a similar price, he pulled the old "well, let me go talk to my manager" crap. We should've left right then...regret that we didn't. Never again. From now on we're negotiating via email ONLY and with a different sales guy as Stuart jerked us around after agreeing not to. More
Awesome Mr Gary Gill and his assistant were very friendly, professional, and efficient. I was able to get the car that I wanted the same day. They also helped Mr Gary Gill and his assistant were very friendly, professional, and efficient. I was able to get the car that I wanted the same day. They also helped me return the rented car to its company. More
It was amazing I went to north town to purchase my first car and I had A great experience they helped me understand the things I did not understand. They made me get I went to north town to purchase my first car and I had A great experience they helped me understand the things I did not understand. They made me getting my first car a great experience. Thank you for that northtown :) More