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Northtown Toyota

Amherst, NY

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106 Reviews

1135 Millersport Highway

Amherst, NY

14226

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106 Reviews of Northtown Toyota

May 24, 2023

After contacting the Northtown Toyota dealership (see attachment) on 4/25/2023, then the Toyota Brand Engagement Center on 4/27/2023 & again on 4/29/23 did I get a response from the General Manager, Matt More

by Hogan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt Georger
May 17, 2023

Do not sell your used vehicle to them. You will do much, much better at CarMax 0r anywhere else. I brought in my 97-year-old fathers 2012 Toyota Corolla with 29, 000 miles to sell. Incl More

by Hogan
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Matt Georger
January 03, 2023

Messed up our TPMS registration while swapping snow tires on rims, then tried to charge us for resetting the system while showing an belligerent ignorance about the functioning of the system. The skinny is t More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
unknown - didn't introduce himself
Jan 04, 2023 -

Northtown Toyota responded

Thank you for this feedback. Good or bad, we take our customers' feedback seriously. We'd like to discuss this with you and be given a chance to turn your experience into a positive one. Please send your contact information to p.fermo@northtownauto.com so that a member of our management team can reach out to you.

Jan 05, 2023 -

mike responded

I've taken my business to another Toyota dealer and I am happy with their service.

November 29, 2022

Absolutely ridiculous service. They literally robbed the customers and the service is very poor. No one picks up the phone when called. More

by Samiur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick, Ryan Cassidy
September 23, 2020

I came in to the service department because there was a recall on my 2016 Prius, which had 48,000 miles on it. I also had purchased a trailer hitch and wanted to have it installed. The service advisor, Bev More

by m
Recommend Dealer
No
Employees Worked With
Beverly Smith
July 19, 2020

Lied to by Service Dept My 2020 Rav 4 failed to start 4 times in the last 2 months. Dead battery. Took it to the dealer and after keeping it overnight, they said nothing was More

by mgiggity
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ryan Cassidy
Jul 20, 2020 -

Northtown Toyota responded

We'd like to discuss this with you and be given a chance to turn your experience into a positive one. Please send your contact information to p.fermo@northtownauto.com so that a member of our management team can contact you.

March 09, 2020

Unprofessional experience top to bottom don’t waste your time!! Will not be giving my business to a team that has insulted me as a potential new hire. More

by Mr.P
Recommend Dealer
No
Employees Worked With
Tori Andler
December 10, 2019

NEVER AGAIN We came in awhile back and sat down with a sales guy, Stuart, to talk about a Toyota Highlander. After asking him nicely if he'd give us his best pric More

by Lan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stuart
Dec 13, 2019 -

Northtown Toyota responded

Lan, I'm sorry for your recent experience and for the frustration it caused. Can you please let me know the best way to get in touch? I'd like to have management reach out and hear more about the experience. Can you please email or message me? Thank you, Luke Schnell Web Manager l.schnell@northtownauto.com

May 14, 2018

Awesome Mr Gary Gill and his assistant were very friendly, professional, and efficient. I was able to get the car that I wanted the same day. They also helped More

by Elie A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Gill
May 21, 2018 -

Northtown Toyota responded

Thank you so much for your feedback we appreciate it.

May 13, 2018

It was amazing I went to north town to purchase my first car and I had A great experience they helped me understand the things I did not understand. They made me get More

by Orion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Achramovitch, Gabe Hoffman
May 14, 2018 -

Northtown Toyota responded

We really appreciate your feedback about your purchase, I'm happy to hear it was a positive one. Thank you for your business.

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