New Rochelle Toyota

I accompanied my dad to buy a car recently, and we had the absolute pleasure of working with Manuel Martinez. From the moment we walked in, Manuel treated my dad with the utmost respect, patience, and pro the absolute pleasure of working with Manuel Martinez. From the moment we walked in, Manuel treated my dad with the utmost respect, patience, and professionalism. More

DO NOT GO HERE! ! They are scammers and crooks. I initially went in on 4/13/26. I was in the market for an EV. First red flag... I was told I would need to pay 3k to ! They are scammers and crooks. I initially went in on 4/13/26. I was in the market for an EV. First red flag... I was told I would need to pay 3k to the dealership on my trade in (acura 2023 mdx) even though I was quoted $1750 at another dealership. When I showed proof of this, they were suddenly able to match the price. I wanted a blue 2026 BZ that could be ordered and available in 7-10days, max 2wks. I said ok and put 1k deposit. They wanted me to sign all kinds of forms when the car was nowhere in sight.... so i signed the deposit and said no I'll sign the rest when car is on site. 2 wks later no car or phone call of an update. By now my current lease is up and I needed to extend it. I called the sales man for an update and was told there was an accident during transit and it's delayed no worries car is fine... another 2wk max wait. That time frame passes and I get a call asking for my SSN to put on the paperwork. The car is at the port and can't be released without my SSN because it needs to be released to an actual buyer (never heard of such crap in my life) and without my number it will delay the cars arrival to the dealership. 3 days later I leave work early to get there and speak in person to provide my ssn. Again they try to have me sign paperwork and still the vehicle has no arrival date. Again I'm told it'll be less than 2wks everything is going to be expidited sincethey have the ssn and the car is at the port. A few days later I received a call asking to remove the credit freeze I have in place..... xxx.... where's the car and why are you trying to run my credit w/o my knowledge or consent. I told them I would not until the car arrives and I finalize everything with finance. Amidst all this I still had to extend my lease for another month..... finally I get the call my blue bz that was ordered has arrived. I go in next day after work to finally finish this long journey.... I go out to the car and it's GREY not the blue that was ordered and took so long to arrive. xxx give me my deposit I want to go.... more promises were made, by then I was so drained by the nonsense and this dealership I wanted to be done and decided to take the current car they had. Next day was pick-up and trade-in finalizing. It was towards end of day but the time I got the the finance person.. going through everything they tried to give me the wrong annual milage, then the worst part was, after the initial 1750 trade-in value that I was offered throughout the process they lowered it to $658. As that was "the current appraisal on the car", which hadn't been driven in the time of this whole ordeal so there were no major changes from the initial appraisal. Since the person that did the appraisal was gone for the day the finance person couldn't speak with him. Overall WORST EXPERIENCE OF MY CAR LEASING LIFE. NEVER GO HERE. THEIVES!!! More

William in the service area was very helpful and kind today ! Going forward, I would definitely come here again. Was immediately helped and was out within two hours. today ! Going forward, I would definitely come here again. Was immediately helped and was out within two hours. More

I'm having a horrible experience with the people here. After driving home with vehicle ( Rav 4) I park the car only to realize that the key fob is completely not working. Looking back now, I did find it w After driving home with vehicle ( Rav 4) I park the car only to realize that the key fob is completely not working. Looking back now, I did find it weird that the car was already started for me so there was no way for me to realize this before driving off. The salesman who opened and turned on the car was 100 percent fully aware that the fob was inoperable, but instead of being honest, he opens and starts the car up only for me to have to drive all the way home to realize the fob doesnt work. Upset and frustrated I contact the general sales manager David Hsu who initially acted as if he wanted to help rectify the situation. He first suggested that I change the battery( first thing I tried initially) but I explained to him that I tried this already and it seems there is damage inside the key fob and the change of battery did not help. He tells me to bring in the key fob . The next day I drive from Queens NY back to New Rochelle and I am told a new key fob will be given to me in a few days. Before I left I confronted the sales man ( TAJ) explaining to him how messed up it was for him to start my car up knowing the fob was damaged. Of course he denied it being inoperable when he opened the car which was complete xxxxxxxx. There was physical damage inside the fob it was and still is completely inoperable. This damage in no way shape or form happened on my 20 minute drive home. As upset as I was I was assured they would correct this problem for me and was told the fob would be ready by said day ( WEDNESDAY). Thursday comes and since I haven't heard back from anyone I contact the salesman ( TAJ) , general manager Dave Hsu and the service department. Only Taj responds back and now informs me that the key fob is on back order. Doesnt indicate when key fob will be available only says someone will get in touch with me. After some Google searching I realize that key fobs being on back order are a well known thing. So basically even though they knew this , instead of being honest and upfront they lead me to believe the fob would be ready in a few days even though they knew very well it wouldn't be. Strike one was when they knowingly sent me home with a damaged key fob and strike 2 was making me believe this problem would be a rectified quickly. I have since contacted general sales manager David Hsu but have received no reply from him and basically not a care in the world even though initially he did reach out and said he understood my frustration but his recent actions of not even replying to my messages show otherwise. I have let them know how upset I am through multiple texts and they keep saying someone is going to reach out to me but nobody has . If I could give zero stars for my experience I would. You shouldn't send someone home with a damaged key fob and then lie about it. But I guess this is how New Rochelle Toyota conducts business . More

Thank you, Marwa, for your excellent customer service. The service and attention were outstanding. You made the whole process quick and easy. Toyota needs more people like you. Thank you. The service and attention were outstanding. You made the whole process quick and easy. Toyota needs more people like you. Thank you. More

I love the new car. Thank you,Travis. You’ve been so nice and go out of your way to make sure things are in place before I drive off lol. Thank you again :) Thank you,Travis. You’ve been so nice and go out of your way to make sure things are in place before I drive off lol. Thank you again :) More

I recently purchased a 2025 Toyota RAV4 from New Rochelle Toyota, and I couldn’t be more pleased with the experience. Fernando provided exceptional service from start to finish, combining professionalism, pr Toyota, and I couldn’t be more pleased with the experience. Fernando provided exceptional service from start to finish, combining professionalism, product expertise, and genuine care for his customers. What impressed me most was Fernando’s honesty and transparency throughout the entire process, especially regarding pricing. He clearly explained all costs and options upfront, ensuring there were no surprises. His straightforward approach made the purchase process smooth and stress-free. Fernando also took the time to thoroughly review the features of the RAV4, answer all of my questions, and make sure I was completely comfortable with my decision before finalizing the sale. Thanks to Fernando’s integrity and professionalism, my experience at New Rochelle Toyota was truly excellent. I highly recommend him to anyone looking for a fair, honest, and enjoyable car-buying experience. More

Great service! Travis helped me every step of the way and was able to answer all my questions, will definitely be recommending to others. Travis helped me every step of the way and was able to answer all my questions, will definitely be recommending to others. More