I purchased a 2018 Ford Edge with 75,000 miles on it on - Kori
I purchased a 2018 Ford Edge with 75,000 miles on it on December 13th, 2024. Not even 24hrs later, the check engine light came on stating misfire on bank one. Went to the parts store purchased 4 plugs and 4 coil packs. Changed them out thinking no big deal car has high mileage. I noticed they had been RECENTLY changed. Car cycled the check engine light off in a few days. Then it came on again, same issue, popped the hood thinking maybe I did not tighten the coil pack wires enough, ran rough like it was going to stall. Cycled the check engine light off a few days later. 3 weeks go by with this issue every 2-3 days, then comes the almost not starting and pure white smoke rolling out the exhaust all the while barely starting any time I had to drive it. Extremely rough starts, idling so rough while pouring white smoke (contacted dealer NUMEROUS times with no help) All they wanted me to do was purchase their warranty and then wait the 30 days to file a claim (that's suspicious).
Now to the antifreeze issue.... there was none in the radiator!!!...why you ask? because this dealer sold me the biggest xxx with a cracked head! Hence the fouled plugs, bad coil packs, the misfiring and the no starting at all!!!! I had a reputable shop diagnose it stating that the head has been cracked for a while and that the dealer most likely knew it. Oh and it burns oil like nobody's business!!!
After numerous phone calls, hundreds of texts and sending videos to the dealer people they refused to help me. The first time it overheated was about 3-4 weeks in, I pulled over and called the dealer in tears, still no help! At one point, the manager at the Freemont location offered to have it towed but would need it for weeks and would not allow a loaner. I cannot afford to rent a car. My daughter and I are relying on this car, and having it run and start sometime was better than not having a car at all!
Vegas is a small town, and I have spoken to several people who have purchased cars form BAJA Motors and have had similar issues. So far between the money down, oil, antifreeze (gallon every few days), a battery jump box, car payments, car insurance, paying a mechanic to diagnose it, the plugs/coil packs, UBER/Lift rides and registering it, I am out almost $4000 for a car that still has a loan on it and is sitting in the parking lot of my condo with a cracked head and will not stay running! Only lucky thing, my car insurance has roadside, so the three times it stranded me, it did not cost me anything to have it towed home or jump started.
This car is financed, and even the finance company has filed a complaint with BAJA Motors on my behalf. Today is April 11, 2025 and after the finance company filed this complaint all of a sudden the dealer wants me to call them and NOW they are willing to help... Too little TOO LATE!!!!!!!!!!!!! I am done with this car and the anxiety it has given me over the last few months!
BTW the only reason they even get a star, is because it would not let me post without giving at least one! DO NOT PURCHASE A CAR HERE They have a D+ on the BBB site!!!!
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