Jerry Seiner Buick GMC Vegas
Las Vegas, NV
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Purchased two new vehicles from this dealership. Had nothing but great service from salesman Humberto and Finance Salesman Matt. I have dealt with Matt in the past purchasing (7) Mazda Vehicles when Had nothing but great service from salesman Humberto and Finance Salesman Matt. I have dealt with Matt in the past purchasing (7) Mazda Vehicles when he was in sales. Never had a better experience. Very nice to deal with. The Sales Manager was very helpful on the GMC Purchase as well. I recommend this sales team. Now let's see if Service can carry the Torch. More
My husband (Wilbert) and I (Cora) had the pleasure of working with Robert who gave us excellent information regarding the lease of a Buick Encore GX and Tony who gave us outstanding assistance on the sal working with Robert who gave us excellent information regarding the lease of a Buick Encore GX and Tony who gave us outstanding assistance on the sales side. Tony was very easy to work with and got us through the process easily and quickly. We were then introduced to Adam and he was very professional when walking us through the financing and document execution. Our new vehicle was washed and cleaned and ready upon our departure. The complete process from start to finish was outstanding. Thanks! More
Humberto jjacquez. Was My salesman, great attitude, great communication and very patient, this is the second GMC Sierra that I bought from them... excellent service Was My salesman, great attitude, great communication and very patient, this is the second GMC Sierra that I bought from them... excellent service More
Service dept. needs help in communicating/updating repairs. To answer where a part is coming from with “I dunno” doesn’t sit well with customers. To not call back needs help in communicating/updating repairs. To answer where a part is coming from with “I dunno” doesn’t sit well with customers. To not call back when expected does not sit well either. I expected better product support. More
Martin Ochoa is the best salesman. I am amazed at how easy he made the purchase for my car. I will be recommending him to my fellow 808 people. Martin even delivered my vehicle to my h I am amazed at how easy he made the purchase for my car. I will be recommending him to my fellow 808 people. Martin even delivered my vehicle to my home in Lake Las Vegas. More
Happy and helpful people. Not crazy about hard sell in financing dept. there’s got to be a better experience there. Love our Acadia! Not crazy about hard sell in financing dept. there’s got to be a better experience there. Love our Acadia! More
This was a great experience! Rudy was awesome and was on top of his game through the entire process. Mario in finance then stepped up to the plate and was on the same level of ex Rudy was awesome and was on top of his game through the entire process. Mario in finance then stepped up to the plate and was on the same level of excellence! Definitely recommend these guys!! More
Everything about the experience here was fine. Really didn't take to long for everything to happen. Usually buying a car can take a long time, but here was fine! Really didn't take to long for everything to happen. Usually buying a car can take a long time, but here was fine! More
Took my car in on Monday, January 29, 2024 for a factory recall. While there, Tony, your customer service rep, was rude, arrogant, abusive and demeaning towards me. Tony stated that I had to put my 2021 GMC recall. While there, Tony, your customer service rep, was rude, arrogant, abusive and demeaning towards me. Tony stated that I had to put my 2021 GMC Terrain in the line for the "point inspection." I told him, I didn't want all of that, I just wanted the factory recall work checked. I was not happy!! Tony said I would have to wait 2 hours. An hour later, after receiving my car back, and before I left, I checked their work. The air filter under the hood was kicked up on an angle and four screws were missing completely! I was VERY upset. I asked if the car could be put on the lift to check for a small crack in the Chassis line protection. When they got it up in the air, Stefan the service manager, asked me to come into the bay area and look with him. At which time, Stefan took his fist and shoved it into the crack. It made a hole the size of an apple. He then told me to "put duct tape on the hole. That would be good enough." I was once again NOT happy!!! I spoke with Steven L. regarding the whole incident with Stefan and the damage HE DID to my car, as well as the screws that were missing for the air filter. Steven L offered to compensate me with a 0/20 oil change. I would need to come back another day to have the Chassis protector cover looked at, ordered and fixed. My wife and I also spoke with Larry Tinnin, the service and part director, regarding the situation and how dissatisfied we were and asked what could be done about this situation. When Larry walked over to his service desk to make notes, Stefan came out of his office. Unfortunately, a verbal confrontation ensued between Stefan, Larry and my wife and I. Stefan insisted that I say he did not put his fist through the protector and damage my car. I did NOT agree or say anything of that nature. On the contrary, I stood my ground and told Stefan YES you did do the damage with your fist!! Larry told us he would look into getting the protector fixed, but he would have to speak with his boss (Stefan). This is strange as in a previous visit, Larry told us HE was the boss. WHICH IS IT?? Larry asked us to leave and someone would contact us later to let us know about the part. I received a call from Steven L. later that same day saying to NOT ever come back there again. They would NOT take responsibility for Stefan's actions and they would NOT replace the Chassis protector part. DON"T EVER TAKE YOUR CAR TO SEINER!! If I could give YOU, Seiner, a LOWER than POOR score I would!!!!!!! More