ABC Hyundai Lithia Motors

On April 29, ABC Hyundai verbally told us the 2026 Hyundai Ioniq 5 Limited we wanted was on the lot. This was after we specifically explained that two other local Hyundai dealers had already told us s Hyundai Ioniq 5 Limited we wanted was on the lot. This was after we specifically explained that two other local Hyundai dealers had already told us similar things, only for the cars to be gone when we arrived. We were trying to be careful. We drove to ABC, and once we got there, a different salesperson told us the vehicle had already sold. That was the first problem. If the website does not update in real time, then the dealership should physically verify that a specific vehicle is actually available before telling a customer to come in. Otherwise, the customer is wasting time based on information the dealership itself has not confirmed. ABC then said another one was coming from Georgia. We were told it was expected May 6 and would be ready May 8, so we placed a $2,000 deposit. I understand ABC does not control rail transport, shipping delays, or how quickly a high-demand vehicle moves. But they do control what they tell customers before taking money. If a date is only a loose estimate, that should be made very clear before a deposit is taken. May 6 passed with no meaningful update. On May 8, the supposed pickup day, the vehicle was still in transit and apparently not expected until May 14. My wife had to chase updates while I was recovering from major spine surgery. When we asked for our deposit back, management said I had to physically come in to “sign off,” but gave no clear reason why, even though the deposit was paid by card and the refund request was made in writing. They knew I had just had spine surgery and still offered no practical accommodation. The salesperson then became defensive. He repeated that it was a hot, in-demand car, said he could sell it in half an hour, and warned that “making demands” would not get results. Asking for my own $2,000 deposit back after the represented timing failed is not a demand. It is a basic customer request. This is a warning to buyers: do not rely on website inventory, verbal availability, arrival dates, or deposit terms unless everything is confirmed clearly in writing. Confirm the exact VIN, interior, arrival status, pickup timing, refund process, and whether they will require any in-person signatures before you put money down. ABC may respond by saying they did everything they could, that transportation delays are outside their control, that the vehicle was never guaranteed by a specific date, or that I was making demands. That does not address the actual issue. The issue is that we were first told a vehicle was on the lot when it was not. Then we placed a $2,000 deposit based on an expected arrival and pickup window that did not happen. Then we had to chase updates. Then, when we asked for the deposit back, I was told I had to physically come in after major spine surgery without a clear explanation why. That is not irrational. That is exactly the kind of thing other customers should know before placing a deposit. All of this could have been avoided with basic transparency: real-time verification before asking customers to drive in, clear language around uncertain arrival dates, upfront disclosure of refund requirements, and a practical accommodation when a customer who just had surgery asks for their own money back. Instead, the experience became poor verification, poor communication, poor refund handling, and unnecessary defensiveness once questioned. More

Professional and easy to negotiate with Robert. Great team work and respect from Jeremy and JB. Amazing experience with our car. Best car experience. Outstanding Great team work and respect from Jeremy and JB. Amazing experience with our car. Best car experience. Outstanding More

I purchased a brand new 2025 Sante Fe two months ago now. I was told I would receive 2 keys to the vehicle, which is standard when purchasing a brand new car. To this moment they still have not given me my s I was told I would receive 2 keys to the vehicle, which is standard when purchasing a brand new car. To this moment they still have not given me my second key and do not care. David Buckner sales director made me fill out the survey with all 5 stars in exchange for ordering my second key. I lied on the survey about how terrible the experience was there in exchange for my key and still have not received my key. More

I bought a new Kona SUV from ABC Hyundai. A pleasant woman greeted me at the door. She gave me a bottle of water, offered me snacks and directed me to table. Within a few minutes, Damir in A pleasant woman greeted me at the door. She gave me a bottle of water, offered me snacks and directed me to table. Within a few minutes, Damir introduced himself. He spoke with me about the car I wanted, checked the inventory and brought one for me to test drive. He was very knowledgeable about the features, explained the technology and went over the invoice pricing. There was no pressure or sales pitch. Damir then deferred to Mel, a manager, and we worked on the real deal. It took some negotiating, but I felt that he was fair and honest, two words that usually you don’t associate with car dealers. I couldn’t wait for them to get the car ready, so Damir offered to drive it to my house. The next day he brought it with almost a full tank of gas. He spent a lot of time showing me all the different features and helping me set them up. Even so, I had difficulty with downloading Bluelink, a very helpful free app that lets you control a lot of the technology and features from your phone, so I went back and Jonathan, another manager, and Ted, the general manager, spent a good half hour to help me. In all, it was a good experience and I would highly recommend Damir, Mel, Ted the general manager and ABC Hyundai. More

I bought a brand new 2024 Hyundai Elantra from ABC Hyundai on Redwood Street in Las Vegas, and I deeply regret it. My plan was to use this vehicle to start a Turo rental business, which I clearly comm Hyundai on Redwood Street in Las Vegas, and I deeply regret it. My plan was to use this vehicle to start a Turo rental business, which I clearly communicated to the dealership from the start. After purchasing the car, I later found out the title was branded—something that should be impossible for a brand new vehicle. This error has completely prevented me from using the car for its intended purpose, and for the past two months, I’ve been stuck in a nightmare of unreturned phone calls, ignored emails, and total lack of responsibility from anyone at this dealership. No one has followed up. No one has owned the issue. I’ve been passed around from person to person, all while my car sits unused because of their mistake. This dealership sold me a car with a branded title and is now doing nothing to make it right. If you’re considering buying a car here—don’t. This has been a frustrating, time-wasting, and financially damaging experience. More

Horrible experience. The dealership will promise you the world. They will never follow through with what they promise. My girlfriend and I purchased a used vehicle in May The dealership will promise you the world. They will never follow through with what they promise. My girlfriend and I purchased a used vehicle in May 2024 from ABC Hyundai. We never received the vehicle purchase paperwork. I’ve requested the paperwork in writing multiple times with no success. I recently had to file a complaint with the DMV. As of today, 11/25/24, I still don’t have the paperwork that I have been promised multiple times. This dealership lost my trust. I will never do any business in the future. Avoid this business at all cost. In addition, since day one there have been multiple service issues that have occurred. The vehicle transaction smells like a “lemon”. I’m currently in the process of hiring a lemon law attorney and looking into my legal options against the dealership. I would give a “zero” star rating if I could More

I normally don’t leave reviews for companies. But every time I’ve gone to ABC Hyundai dealership, I’ve had nothing but a great experience! Just took my car in for service and Alex was very respec But every time I’ve gone to ABC Hyundai dealership, I’ve had nothing but a great experience! Just took my car in for service and Alex was very respectful and provided excellent customer service! I always stay while my car is being serviced, and everyone goes out of their way to make sure that I am comfortable and answer all the questions that I have! thank you, ABC Hyundai! I love my car and I love the service that you provide! More

"GET IT IN WRITING! " Ive purchased over 35 cars. This was my worst experience of ANY Dealership. ABC Hyundai sold me a CPO vehicle with a known window crack. A " Ive purchased over 35 cars. This was my worst experience of ANY Dealership. ABC Hyundai sold me a CPO vehicle with a known window crack. Aaron, the Salesman promised to have it fixed, John, the Sales Manager promised to it taken care of, when when I brought it back in to be fixed Neil, the General Manager declined to replace the window when it could not be fixed. The next day, in the cold front, on the way to church the window fully cracked beyond repair. Story: On 12/28 I went to KBB.com to see about how much I could get for my Nissan Altima as it was almost out of warranty (53k miles) and had just had the CVT transmission replaced. KBB sent back some Cash Values for about $13,000. Aaron from ABC called me within a few minutes about my Altima and that they could probably give me, "more like $14,000" and I we set a time for me to come by. I told him we might be interested in a used Sonata. Met with Aaron and they checked out my Altima. They had a Certified Pre-owned Sonata for sale that had pretty low miles listed for $17,750. Aaron then came back with the 2 first lies. 1. They offered 12,000 for my trade in. Not the almost $13k originally OR the $14k he mentioned on the phone. 2. There was a $1995 additional fee in the fine print on the add making the Sonata $19,745. When I looked at the Sonata it had a bunch of little blemished. Almost all 4 corners ad some scraps, the front windshield had a crack right in the drivers view, the front grille was cracked, the paint had some scrapes. When talking to Aaron, the salesman he had me confirm my concerns with John the Sales Manager. They confirmed they would, "Take care of the window" and do a fix all the paint issues if they could be buffed out. I would just have to bring the car back after the purchase to have them done. I brought the car back and the General Manager, Neil said they didn't make any money on the car so they would not be taking care of the window as promised. The next day, the window fully cracked. I ended up have to pay for a new window. $425. Neil said it was my fault for "not getting it in writing"... and they would not keep their word on fixing the window. EVEN after the window completely cracked. If i can save you any time or money. Don't believe ANYTHING these people say, GET EVERYTHING in writing. I would HIGHLY recommend avoiding this dealership all together. More

Best service experience I've ever had, my vehicle was 25k miles outside of original warranty coverage my service advisor went above and beyond to get my engine replaced and covered saved me thousands! miles outside of original warranty coverage my service advisor went above and beyond to get my engine replaced and covered saved me thousands! More

What a VERY unprofessional,disappointed SALES we’ve received from this dealership…. Their salesperson need some more PRACTICE…. They only want to make a sale but they dont care about their clients..!!! received from this dealership…. Their salesperson need some more PRACTICE…. They only want to make a sale but they dont care about their clients..!!! A lot of REASONS and EXCUSES…. More