Centennial Hyundai

I will not be doing business with Centennial Hyundai at all in the future due to one of the worst customer service experiences I have ever had. The Director of Service Center Ray Hayes literally yelled at all in the future due to one of the worst customer service experiences I have ever had. The Director of Service Center Ray Hayes literally yelled at me over the phone to the point that I had to tell him to lower his voice. He also refused to identify his superior telling me that he was "the highest I would get." Ray seemed to get agitated because I did not just accept his explanation for why they would not cover the cost of my 12v battery replacement that I was led to believe would be covered when my car was towed there. I was also told by one of the workers there that my battery overheating was likely the result of the battery logic upgrade they did on my visit there two days prior when I had an alignment done. None of that explanation seemed to matter to Ray who seemed more concerned with saving what is likely a $100 to $150 cost to the service center than restoring my confidence that customers and customer service still matter at centennial hyundai. To top it off, Ray immediately followed-up our phone call with a text that I must return the loaner vehicle and pick-up my car with the dead batter the same day or face rental and storage charges. Instead of having a customer for life, Ray's behavior ensured that I will never set foot on centennial hyundais premises again and will make it well known to all family, friends, colleagues and others that they should avoid taking their business to you. If I engaged in the behavior Ray did in any of the companies I have ever worked for, I would have been fired quickly. He is a liability to your organization and a shameful example of someone who is supposed to be operating at a senior leadership level More

Facility was clean and comfortable. Personnel were very responsive and professional. Kept me informed about the entire process. Personnel were very responsive and professional. Kept me informed about the entire process. More

Clean and friendly I would recommend the dwslership The wait was not too long They had water. Offer and snacks there for the customers wait was not too long They had water. Offer and snacks there for the customers More

Outstanding Dealership! Ketorie Brown is very professional and patient with me as it took some thinking for a couple of weeks to make sure I was making the right choice wit Ketorie Brown is very professional and patient with me as it took some thinking for a couple of weeks to make sure I was making the right choice with the vehicle! My daughter Donna Everhart is a Hyundai family and recommended me with the best choice of vehicle! Ketorie and staff looked for a color choice and located one to be here from out of state approximately the end of this week. Thank you Ketorie and staff for the fantastic customer service! More

High on customer satisfaction, they strive to make things right the first time around. Always trying to improve. right the first time around. Always trying to improve. More

I had a small issue with my Santa Cruz. No appointments were available for a day that would work for me anywhere in the near future. I believe the gentlemans name was Bryan. Bryan spoke wit No appointments were available for a day that would work for me anywhere in the near future. I believe the gentlemans name was Bryan. Bryan spoke with a service technician and was able to help me out immediately. More

Aaron helped restore my faith and trust in this location. He listened when I told him his service guy did not fix the alignment. He got the lead tech & management to double check it and they found the actual He listened when I told him his service guy did not fix the alignment. He got the lead tech & management to double check it and they found the actual problem. I had no doubt they were telling me the truth because I had hit a curb at about 20 MPH by turning to soon. Bryan used to help to, I don't know if he is still there. More

I feel the dealership treatment is superb. I was greeted properly and professionally. I was very pleased every step of the way with this service I had from dealership. I wouldn’t hesitate to r I was greeted properly and professionally. I was very pleased every step of the way with this service I had from dealership. I wouldn’t hesitate to recommend them to family and friends. To me I enjoy going to their dealership. More

Bryan, my service advisor is very thorough he takes his time to explain my options not only my immediate needs, but my future needs. he’s very prompt to return my calls and text. thank you for all you do. time to explain my options not only my immediate needs, but my future needs. he’s very prompt to return my calls and text. thank you for all you do. More

The dealership experience was great, it just took too long for all the services to be completed. Thank goodness I had another vehicle. long for all the services to be completed. Thank goodness I had another vehicle. More