We purchased our 2021 Subaru Ascent from Gerald Subaru of - SV
We purchased our 2021 Subaru Ascent from Gerald Subaru of Naperville, and Ehab was our salesperson. He was fantastic to work with and made the entire buying experience such a positive one. We’ve always spoken highly of our experience with him and said we would return to Gerald when it was time for our next Subaru.
More recently, I had an issue with my Ascent that initially left me pretty frustrated, but Chuck and Leo in the service department completely turned the experience around.
Chuck took the time to listen to my concerns, look into the situation, and genuinely see what he could do to help. From that point on, both he and Leo were wonderful to work with. They communicated with me throughout the process, treated me with respect, and ultimately helped get everything resolved in a way that exceeded my expectations.
It’s easy to have a good experience when everything goes smoothly. How a business responds when there’s actually a problem is what sticks with you, and Chuck and Leo went above and beyond. They turned a frustrating situation into one that made me feel genuinely valued as a Gerald Subaru customer.
Between the great experience we had with Ehab when purchasing our Ascent and the way Chuck and Leo handled this situation, I can confidently say Gerald Subaru has earned our continued business. I’m incredibly appreciative of all three of them!
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