McLaughlin Subaru

They were very knowledgeable about their cars. The love lady was very nice and helpful. The love lady was very nice and helpful. More

With expert hands and knowledge true, Professional care in all they do. Technically sharp, yet warmly kind, A customer-first spirit you’ll always find. From start to finish, trust is earned— At McLaugh in all they do. Technically sharp, yet warmly kind, A customer-first spirit you’ll always find. From start to finish, trust is earned— At McLaughlin Subaru, excellence is the standard learned. More

This was, by far, the best used vehicle purchase experience I have ever had, thanks to my salesperson (Alexis Johnson). She will go the extra mile to make sure you are in the right vehicle for your experience I have ever had, thanks to my salesperson (Alexis Johnson). She will go the extra mile to make sure you are in the right vehicle for your needs, even if that means going on multiple test drives or visits. Her knowledge, attention to detail, and professionalism is second to none, and on top of that she is sweet, personable, and never pressures you into a deal. The car I purchased had zero defects, new brake rotors and tires, a recently performed alignment, and fluids flushed. Everything she said during the purchase process was 100% true, and I cannot say that about any other used car dealer I've worked with before. Buying a vehicle can be scary, but I can (without a doubt) say if you go to McLaughlin Motors and ask for "Lexie", you will be in great hands. Additional interactions: Joe Wilson (Sales Manager) - Every phone call, voicemail, and communication was professional, on time and delivered everything as promised. A++ Leah Mathis (Customer Experience) - She made sure all my needs were met and worked with her team to deliver. An asset to the team and a true professional. If you are ever in the market for a new or used Subaru, or other vehicle, McLaughlin Motors will be the first place I go to, with Lexie being my go-to salesperson. Keep up the great work! More

Our sales experience was a very positive one. Dan Machu was our sales person. His knowledge and thoroughness even after the sale was exemplary. Highly recommend Dan and the McLaughlin Subaru Dan Machu was our sales person. His knowledge and thoroughness even after the sale was exemplary. Highly recommend Dan and the McLaughlin Subaru team. More

Friendly knowledgeable staff. Made car our purchase a pleasant experience. Would definitely purchase from them again. Made car our purchase a pleasant experience. Would definitely purchase from them again. More

Had service done on my wrx sti when I got it back within 10 miles the check engine light came on called the dealership the first thing the lady says is that nothing they did could of caused it to come on an 10 miles the check engine light came on called the dealership the first thing the lady says is that nothing they did could of caused it to come on and that I would have to wait 2 weeks and pay a diag fee for them to look at it instead I took it to another shop where they discovered it was throwing a code for air fuel mixture come to find out they super master tech from Subaru put my air filter back in incorrect after pulling it out to try to upsell me which I told them to replace it which they didn’t have one so it didn’t get replaced which caused there to be a gap in the air box and the tube from the filter to the engine was loose and not seated properly so ended up having to pay another dealership to fix the problem Mcglauglin created I would highly recommend anyone. Besides this dealership More

Great service great staff kept me informed about the service on my car and even wash the car service on my car and even wash the car More

If you're there to buy, it'll be a great experience. But hopefully you can find somewhere else to service your vehicle, because their service department is horrible. My radio has been acting up in m But hopefully you can find somewhere else to service your vehicle, because their service department is horrible. My radio has been acting up in my 2018 Outback. There was a major issue with the radios in my year/model having issues with them, and a warranty was extended for certain ones for 150,000 miles/8 years. My car is within both, but I wasn't sure if the extended warranty applied for mine. I said I only wanted to set something up if it would be covered under the warranty since obviously I know the radio needs replaced and I don't need a diagnosis. I was told it was covered under the warranty, so I set up an appointment. They told me I'd be charged a diagnostic fee of around $186 only if they couldn't get it to act up in the hour they spent with it. Since it does it SO often, plus the screen delamination is very obvious, I said sure. They sent me a text telling me about the appointment, and I noticed they had it marked as a 2019. I called again to verify because my vehicle isn't a 2019. Turns out they somehow had an entirely separate vehicle in the system with a different VIN under our names, but we've only ever owned our one vehicle. They had both listed. I again verified that it was covered under the warranty since it's a 2018 and was told that it was. This was two separate people that I talked to and verified that it was covered under the warranty extension. We drop it off the night before for a 7:30am appointment, and I get a call at 8:15 this morning. They tell me, yes, I obviously need a new radio, but that it's not covered under the warranty because it's a 2018 and the warranty is expired and a new one would be $2k. However, they will check with Subaru and see what they can do after I explain that I had checked and double checked this with them before bringing it in. He says he will call back. 3 hours later, I haven't heard anything other than getting a video from a tech of all the things they recommend I pay to fix that have nothing to do with my radio, so I go in. They tell me Subaru will give me $500 towards it, and I say no thanks. They tell me ok, they'll have the vehicle washed and bring it around soon. Once they bring it out, I start to get in, and the service advisor stops me and says "woah, you can't leave. You have a diagnostic fee to pay." I explain that, no, I absolutely should not, because this is on them. He tells me he called me this morning at 8:15 and told me there would be a fee.He had said he would check with Subaru and get back to me, and he didn't. Also, how did he know I needed a new radio if it hadn't even been looked at yet (other than the obvious...but if it's so obvious, why do I need a "diagnostic inspection")? He's clearly frustrated with me, doesn't say anything, starts typing, then walks away. He just walks up and says "here is your paperwork" and sends me on my way (and doesn't make me pay, obviously). Let me be clear that I had the utmost patience, even if I was annoyed, until they tried to get me to pay almost $200 for their own doing. We've purchased 3 vehicles over the years at McLaughlin, and I was planning to make that 4 when I upgraded. I understand people make mistakes. This, however, wasn't a mistake. This was basically them trying to screw me over and rip me off. If they had let me drive off without trying to screw me out of almost $200, I would have been annoyed at the time wasted, but moved on with my life. Several months prior, they had my vehicle in for service and told me it would be a day or two. It took over a week. The manager was nice, but everyone else was dismissive and rude and never offered to do anything to help. I was without the car seats for my kids in there for over a week since I thought it would be brief. The communication and customer service at this shop is subpar, to say the least. I won't be back. More

Always delivers a high level of expertise. We always leave feeling confident in the service we receive. We always leave feeling confident in the service we receive. More

Steve Hamand was great as my service advisor. I went for my first service on my fist Subaru. Went on a Saturday for the express service with no appointment. Got in and done within an hour. St I went for my first service on my fist Subaru. Went on a Saturday for the express service with no appointment. Got in and done within an hour. Steve went through the results and the waiting area was clean and comfortable More