Gerald Subaru of Naperville

We purchased our 2021 Subaru Ascent from Gerald Subaru of Naperville, and Ehab was our salesperson. He was fantastic to work with and made the entire buying experience such a positive one. We’ve always spoke Naperville, and Ehab was our salesperson. He was fantastic to work with and made the entire buying experience such a positive one. We’ve always spoken highly of our experience with him and said we would return to Gerald when it was time for our next Subaru. More recently, I had an issue with my Ascent that initially left me pretty frustrated, but Chuck and Leo in the service department completely turned the experience around. Chuck took the time to listen to my concerns, look into the situation, and genuinely see what he could do to help. From that point on, both he and Leo were wonderful to work with. They communicated with me throughout the process, treated me with respect, and ultimately helped get everything resolved in a way that exceeded my expectations. It’s easy to have a good experience when everything goes smoothly. How a business responds when there’s actually a problem is what sticks with you, and Chuck and Leo went above and beyond. They turned a frustrating situation into one that made me feel genuinely valued as a Gerald Subaru customer. Between the great experience we had with Ehab when purchasing our Ascent and the way Chuck and Leo handled this situation, I can confidently say Gerald Subaru has earned our continued business. I’m incredibly appreciative of all three of them! More

I took my car in for a check engine light. The service writer told me that the tcv needed replacing and it was covered under an extended warranty because it was a known issue. I picked up my The service writer told me that the tcv needed replacing and it was covered under an extended warranty because it was a known issue. I picked up my car and even more lights were flashing on my dash. I went right back in and I was told that now the problem is the dynamic control sensor which was caused by me being late on an oil change two oil changes ago. They told me now I need to pay to get the oil flushed and changed, and I need to make an appointment and come back, meanwhile I get 15 MPS (usually 28) and the car runs awful. No one was helpful explaining how it was fine before they changed the oil. I do not recommend this service department More

Our green Forester was rear-ended and totaled. Everyone walked away achy but without a scratch. The cop on the scene, the body shop and the insurance adjuster all said the same thing as if they’d Everyone walked away achy but without a scratch. The cop on the scene, the body shop and the insurance adjuster all said the same thing as if they’d rehearsed it. "Good thing you were in Subaru". Two days later we bought the last 2025 Forester Touring in stock at the time (Subie number 8 for us). We got a GREAT deal. Everyone was so kind and compassionate. Thanks Lenny, JT, Jacob in service, JR in finance and the whole crew. More

If service is important to you, this is the auto dealership for you. . Grandkids car seat got stuck in the seatbelt of our Subaru Forester. dealership for you. . Grandkids car seat got stuck in the seatbelt of our Subaru Forester. More

Made a trip to Gerald as they had a pre-driven Subaru that we were interested in buying. We came to buy, but left emptyhanded. We checked before we left home, and the car was still available. By the time that we were interested in buying. We came to buy, but left emptyhanded. We checked before we left home, and the car was still available. By the time we got there, it was gone. We were told they had a very busy weekend and sold it on Saturday. I sincerely believe the car was never available, and this was an example of false advertising or bait and switch. We attempted to work with a sales person on a new vehicle instead, but he was terrible. Unenthusiastic, lacking knowledge, and just didn't seem to know what he was doing. I can't even remember his name, so not a good experience. We ended up purchasing a new Forester from another Subaru dealer that same day! More

We just bought our sixth Subaru from Gerald and for good reason. First, Subarus are in my opinion the best car out there. Consumer Reports got it right. Everyone at Gerald has been fair and professional. J reason. First, Subarus are in my opinion the best car out there. Consumer Reports got it right. Everyone at Gerald has been fair and professional. J.T., Lenny and Jacob are our trusted advisors in all things Subaru. They build each customer relationship on honesty and expertise. Gerald's philanthropy in the community is expiring. They support organizations such as Little Friends, Hesed House, West Suburban Humane Society and others with commitments in the tens of thousands of dollars. More

I was not looking forward to the whole new car buying experience. I was very pleasantly surprised by how easy it was. Leticia Sanchez, my sales consultant, was simply outstanding. She patiently listened experience. I was very pleasantly surprised by how easy it was. Leticia Sanchez, my sales consultant, was simply outstanding. She patiently listened to and answered my many questions, and explained all of the many features on the Crosstrek. It was a true pleasure working with her. The price of the car was fair and it was definitely worth driving in from Frankfort, even though there are several Subaru dealerships closer to me than Gerald. More

My experience with Gerald Subaru was excellent. I purchased a used vehicle about a year and a half ago and that experience was great. I purchased the extended warranty for my Prius. Recently, my ve I purchased a used vehicle about a year and a half ago and that experience was great. I purchased the extended warranty for my Prius. Recently, my vehicle was rear ended, and the car was totaled. I didn't even realize that I could get a refund on the unused portion of the warranty. The dealership walked me through the paperwork and actually helped me obtain a refund in a little over two weeks. From beginning to end, they've been great. Quality dealership that far exceeded my expectations. I would recommend Gerald to everyone. Thanks again. C. Manolis More