Gerald Subaru of Naperville

The salesman answered all questions asked. After purchasing, I found some promises are not true, such as free car wash in service dept. Indeed, you must have service then get car-wash. They are purchasing, I found some promises are not true, such as free car wash in service dept. Indeed, you must have service then get car-wash. They are friendly before the deal and not-friendly at all after the deal. I have been happy buyer with local Dodge, Honda, and Toyota dealers. It is the first time for me so disappointed with this Subaru/Kia dealer. More

Horrible. It took two weeks for a reponse even though we have corporate discount linked to their dealership. Asked if she can beat price of another dealer and forward her the email from the dealer as pr have corporate discount linked to their dealership. Asked if she can beat price of another dealer and forward her the email from the dealer as prove, she said, "you must be buying these in bulk for that price". More

Agreed on a price with my options for a new Subaru on the phone, after some back and forth. Drove an hour to the dealership, and was told "big" boss couldn't do the deal. It was "only" $52 over, so decided t phone, after some back and forth. Drove an hour to the dealership, and was told "big" boss couldn't do the deal. It was "only" $52 over, so decided to go ahead anyway. Looked over the inexplicable "contract." It basically says car make and model, but didn't have most of the other features listed (finance person said they do everything electronically, and "look at the car sticker," which was in the shop). And mysteriously, there was one other line item for $600, for a feature we had agreed upon. If I hadn't been paying attention, I wouldn't have noticed, since there was never any explanation. And then "big" boss said we should be pay extra there for customer service. As my husband put it, seriously? This is customer service? GET IT IN WRITING FROM THEM, AND DEFINITELY READ EVERYTHING before dealing with this shady place. More