131 California Honda Dealers

Excellent Customer Service. - Zol Nagy

Excellent Customer Service...easy transaction , everything went smooth...in and out quick , they even paid for my Lyft to the dealer

Service department performed recall and did a great job - Bmwkev

Service department performed recall and did a great job on scheduled maintenance of my passport

The pick up and drop off was excellent! - silvianeagu63

The pick up and drop off was excellent! Prompt and easy especially when you are sick and can’t get it done in your own .

Roland was attentive helpful and answered any and all of - Millie

Roland was attentive helpful and answered any and all of our questions! He was quick to get back to us and very kind through the entire process.

We traded in our Honda Pilot for a new model today. Our... - gina-r

We traded in our Honda Pilot for a new model today. Our stellar salesperson Brenndan made the process simple but thorough. Buy at Kastner's Napa!` You will not be disappointed with their sales and service staff.

Sam G, Sales rep great guy, sold me a Honda Civic 2022,... - xxxxxx

Sam G, Sales rep great guy, sold me a Honda Civic 2022, Great deals. Friendly Easy to work with. He was able to get the car we wanted within 24 hours

Arrived on time for my vehicle appointment. - judith.dewall

Arrived on time for my vehicle appointment. Was greeted by service island staff. Service writer attended to me right away. Very professional, knowledgeable staff. Very pleased throughout this experience. Thank you Penski Honda 👍

I had such a wonderful experience buying my first car - reineckealice59

I had such a wonderful experience buying my first car here. Silvia was exceptionally warm, friendly, helpful, and engaging. I would recommend this dealership to everyone looking for a smooth and manageable car-buying experience.

We have an excellent support. - Pedro Torrealba

We have an excellent support. The salesperson was very helpful and all the time was friendly with us. Thanks so much

**Update 1/13/25 7:05 pm:** To the General - Albert.rodriguez1290

**Update 1/13/25 7:05 pm:** To the General Manager, Please do not have your sales manager assist me. I spoke to someone in sales between 4:30-5:00 PM to see if they could assist with the service issue I am experiencing. The sales representative I spoke with said, and I quote, "I'm sorry sir, but that's a service issue, not a sales issue. A sales manager wouldn't be able to help with this service issue." Therefore, I request that I am not patronized by having a sales manager call me after reading the review. The most frustrating experience is having to speak with someone who uses the sales tactic of, "Sir, I'm your friend and a good guy," without being prepared or looking into the service history. They then made a statement indicating that I was at fault: "Sir, you bought this in July, put 3,000 miles on it, and now you are asking for the brakes." Clearly, they did not do their research. This message is directed to management: please have someone who has done their research call me. At this point, I do not want to repeat myself unless it’s Roberta Hardin or someone who is actually going to rectify this issue with authority and doesn’t have to ask someone else for approval or feedback. Please, no more tier one management. I need a senior management person that will actually stand behind the Hardin Honda name and fix the issue at hand. Perhaps they could also take the named and listed individuals in my review back to training because it’s one mistake and failure to take action after another. ***Original Review*** Hi Roberta Bechtloff, My name is Albert Rodriguez, and I am the Operations Manager at a plumbing company. As someone who works in the service industry, I have a strong understanding of what constitutes great customer service. I am writing to share the disappointing experiences I've had with your Finance Staff, specifically Arnaldo Morones, and your Service Department. Finance Department Issues: A few months back, I co-signed for a preowned 2021 Honda CR-V for my nephew, Derek J. Juarez. Our initial interaction with Jimmy Zuvic was positive, leading us to choose your dealership over others. However, the finance experience with Arnaldo Morones was frustrating. Despite multiple requests to use our SchoolsFirst credit union pre-approval, Arnaldo insisted on creating a new application. Throughout the interaction, he seemed visibly irritated, lacked eye contact, and provided minimal information. This unprofessional demeanor left a negative impression. Service Department Issues: Shortly after the purchase, we experienced squeaking brakes and brought the vehicle in for inspection twice. Both times, your team attributed the issue to cold weather and did not resolve the problem. Today, my nephew dropped off the car for its first oil change and mentioned the brake issue again. Despite this, the service department did not inspect the brakes. When I called to follow up, it took multiple attempts to get through, and my calls were either disconnected or transferred to voicemail. The lack of responsiveness from your service team is unacceptable. I urge you to review recorded phone lines to understand that my interactions were calm and respectful, yet I received inadequate support. I am considering sharing my experience on social media and escalating the matter to the Better Business Bureau (BBB) or the Federal Trade Commission (FTC) if the issue is not promptly addressed. Please contact me to discuss how we can resolve these ongoing issues and restore my confidence in your dealership

Great dealership, and awesome customer service with the - Nathan Reynolds

Great dealership, and awesome customer service with the purchase of my brand new Honda civic

I drove in early and my service writer (Angel Lara) came - Tinsleybob1@gmail.com

I drove in early and my service writer (Angel Lara) came right out and welcomed me and took my car in. My job was a recall and the time was estimated for 2 hours. Angel let the mechanic know I was waiting he finished the job in a little more than an hour. Between the 2 of them I had a great experience. Definitely a happy customer 😁

Everything was great except 2 things. - wcweston

Everything was great except 2 things. 1-my first invoice was for $10 more than my coupon. That was corrected. 2- I told Jose to take the 323 telephone number off my account. That had not been done, obviously.

There was a bit of wait even with an appointment. - Tobias

There was a bit of wait even with an appointment. But the service advisor was terrific and promptly let me know when my vehicle was ready. After I got home , I noticed a broken piece in the trunk area. I brought back the vehicle and my advisor quickly went to the parts department and had it repaired on the spot. He said he wanted to do what was right and give the best in customer satisfaction. Thank you Melvin Chacon for excellent customer support.

I have purchased several new vehicles over the years, but - sterlingcoins

I have purchased several new vehicles over the years, but this was the best experience of all. There was no high pressure sales applied, and I was treated with respect throughout the entire process. Brian Salcedo and the other associates were helpful and friendly at all times, making this by far my most enjoyable car buying experience.

Purchased my honda from this dealership and couldnt have - steven.tibon

Purchased my honda from this dealership and couldnt have asked for a better buying experience! Geo and the entire team made everything go smooth and successful! Geo was also very upfront and honest about everything for the beginning! 10/10 service

Strongly recommend Felix Ong. - Gomez

Strongly recommend Felix Ong. He made our buying experience painless. We purchased the 2025 Civic Hybrid Sedan Sport model. He is professional, honest, and positive and took the time to show us the different features of the car along with understanding the breakdown of the costs. You are the best, thank you Felix!!

Very kind personal and good customer service. - Enrique

Very kind personal and good customer service. Very happy to take my car to do the service in freeway Honda.

People over there is very helpful and Omer is the one - Nashaat Morgan

People over there is very helpful and Omer is the one helped me thanks you

Rock Honda is super in customer service. - rodrigojunio341

Rock Honda is super in customer service. My service advisor, Arif, is always ready to do everything to satisfy his client. Service done is always fine with minimum amount of time spent. Way to go Rock Honda! Job well done 👍.

Service good! - alion374

Service good! So many Communications after annoying. Appreciated the ride to and frow. The goodies were nice.

Very helpful staff and sales representatives. - sandra

Very helpful staff and sales representatives. Cynthia Sosa was extremely helpful and would try so hard to help us out.

Since the beginning they treated us with courtesy and - Silvia Fraire

Since the beginning they treated us with courtesy and were very supportive on what we were looking.

Margarita in service always makes my service visit - jimg1110

Margarita in service always makes my service visit pleasant and convenient. She is always, friendly, professional, and highly efficient. Best place to bring your Honda or Acura for service.

Nico helped me out with making the process go quickly. - Rkalvord

Nico helped me out with making the process go quickly. Nico prepped most things over the phone so that once I arrived at the dealership it didn’t take long to drive off the lot. Thanks!

Oscar Castaneda was my Internet account manager! - sandra-daniels

Oscar Castaneda was my Internet account manager! He was extremely knowledgeable about the vehicle I wanted 2025 Honda CR-V Hybrid Sport L. He was very thorough, patient, detailed oriented. Entertained all of my numerous questions with Style & Professionalism

I took my car for some service during thanksgiving week, - Alejandro L

I took my car for some service during thanksgiving week, the estimated time they told me was 20 hrs labor plus the time that takes to receive the part, it takes almost 3 weeks for them to fix the issue with my car. And they try to blame it on the holiday but how 20 hrs + delivery of the part became 3 week ?? And I only get a sorry for the delays message, really bad place to take your car for services 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼 I give them minus star i

Good work and searched for parts at other dealerships. - j.riosmammoth395

Good work and searched for parts at other dealerships. Work was done in a timely manner and arranged for rides to and from home.

I’m not happy with the purchase, I feel my was done in a - sudha

I’m not happy with the purchase, I feel my was done in a hurry, sales consultant Chris could not answer my questions and he called his manager Mike, they showed Federal credits as 7000 and manufactures credit 12000 and my final quote price for new car came to 38000 and some change when they showed me a quote but when they took me to sign a lease agreement the prices are all changed and the gross price showed 49,550 and then increased to 54,538 with some hidden fee and they say they are tax etc but the tax price is actually included and why they added extra 5000 which makes no sense and they didn’t provide me a copy of a quote that was shown to me with the leasing documents. I am not happy.

The purchase of our 2025 Hybrid CR-V went very well. - leodanjd

The purchase of our 2025 Hybrid CR-V went very well. Vik Reddy made sure we were comfortable and satisfied with the purchase and process. I definitely give Future Honda a grade of A+ and I will gladly recommend this dealership to family & friends.