Honda of Downtown Los Angeles

As we previously discussed, I took the vehicle to the dealership to have the scratches repaired. However, when I picked it up on the third business day, I discovered that the scratches were not fully fix dealership to have the scratches repaired. However, when I picked it up on the third business day, I discovered that the scratches were not fully fixed. This has been an incredibly frustrating and overwhelming experience, especially since we were assured this would be taken care of initially. I have left several voicemails for Kai and txt messages with Jose as I have not received a response from Jose, Kai or anyone else at Downtown Los Angeles Honda, I will be scheduling a time to come in person to resolve this matter. This entire experience has been very disappointing and falls short of professional standards. More

Five stars for Andy Cortez at Downtown Honda! Over the past couple of weeks, I've spoken with salespeople at approximately ten different Honda dealerships while searching for my next car. As a Over the past couple of weeks, I've spoken with salespeople at approximately ten different Honda dealerships while searching for my next car. As a woman shopping alone, the car-buying process can be quite intimidating, and I've encountered a real range of attitudes and approaches along the way. Andy Cortez at Downtown Honda stood out by a mile from the very beginning. He was consistently kind, patient, responsive and genuinely helpful. He listened to what I wanted, respected my budget and worked incredibly hard to put together a competitive deal. He even came in on his day off to spend time helping me. Although I ultimately didn't purchase my vehicle from Downtown Honda - only because they didn’t have the particular color I was after - I wanted to leave this review because Andy deserves recognition for the exceptional service he provided. What impressed me most was that I never felt pressured, dismissed or talked down to. Andy made what can be a stressful experience feel comfortable, straightforward and even enjoyable. He's a credit to Downtown Honda, and I genuinely hope the dealership recognizes what an asset they have in him. If you're looking for a Honda, particularly if you dislike the process as much as I do, I couldn't recommend Andy Cortez more highly! More

I had a great experience at Honda of Downtown Los Angeles. The staff was professional, friendly, and made the entire process smooth and stress-free. They answered all my questions, were transparent t Angeles. The staff was professional, friendly, and made the entire process smooth and stress-free. They answered all my questions, were transparent throughout, and provided excellent customer service. Venessa was very polite and professional , Jose welcomes you in the dealership with a great welcome . More

Customer Service Experience at Honda Service Department I had an unsatisfactory experience with the service department. Prior to my visit, I received confirmation that my tires would be repla Department I had an unsatisfactory experience with the service department. Prior to my visit, I received confirmation that my tires would be replaced. However, when I arrived, I was informed that this was not authorized and was unexpectedly presented with an $800 charge. I attempted to discuss the matter with Service Managers Raul Escamilla and Oscar Villegas, but my concerns were not addressed adequately. Unfortunately, I felt that customer support was lacking in this instance. I recommend caution when considering services at this location, as I do not plan to return due to concerns about trustworthiness. I will share my negative experience with my close friends and family members More