Honda of Downtown Los Angeles

Wait time is long but well worth the wait hardly any mistakes but when they happen they take action and responsibility. mistakes but when they happen they take action and responsibility. More

Juan Ramirez and Jacky Martinez made the process super smooth and easy. we bought a intransit vehicle and jacky called us every other day till the car arrived. when we arrived to pick up the car it was ex smooth and easy. we bought a intransit vehicle and jacky called us every other day till the car arrived. when we arrived to pick up the car it was exactly what i wanted and they even had a bow on it like my boyfriend asked since it was a surprise gift. I will be back here for life! More

My experience with Honda of Downtown LA was nothing short of a nightmare. Michael Ibarra, the salesperson, initially seemed polite and professional, but his true colors showed the moment the car was sold. Hi of a nightmare. Michael Ibarra, the salesperson, initially seemed polite and professional, but his true colors showed the moment the car was sold. His rude demeanor and dismissive attitude were not only disrespectful but completely unprofessional. After the sale, he acted like he couldn't care less, blatantly ignoring promises he made during the transaction and showing zero accountability. To make matters worse, the sales manager, Dan Gene, was just as bad. Instead of addressing the issues, he backed up Michael's rude and disrespectful behavior and blame shifting, making the situation even more frustrating. The dealership's tactics of nickel-and-diming me on small, replaceable parts added insult to injury ,it's clear they'll do anything to squeeze a little extra cash from their customers. The rest of the staff wasn't any better. completely unorganized, unhelpful, and indifferent to customer concerns. I left with a pounding headache after long hours of wait and dealing with them. This dealership prioritizes making a quick sale over delivering on commitments or providing a decent customer experience. Avoid this place at all costs unless you want to deal with rude salespeople, an unprofessional manager, broken promises, and endless frustration. More

Was very patient and helped get an even better deal on the car I wanted the car I wanted More

Juan Helped me out and delivered car for free. If you ever need to buy a car please see Juan and he will get you right!!! If you ever need to buy a car please see Juan and he will get you right!!! More

Andrea has great customer service she is the best i highly recommend her to anyone who wants to buy a car highly recommend her to anyone who wants to buy a car More

Service Department and the staff is very good; waiting area is very clean and nice area is very clean and nice More

The service is good there. I went to get a Honda Civic LX serviced they checked it and explained good.The sales is good i qualified for a Kia Forte the monthly payment is afford I went to get a Honda Civic LX serviced they checked it and explained good.The sales is good i qualified for a Kia Forte the monthly payment is affordable so is the insurance. More

Thank you to Oscar C. he was such an amazing help and had great costumer service! Really happy with my car purchase! Will definitely recommend Honda of Downtown. he was such an amazing help and had great costumer service! Really happy with my car purchase! Will definitely recommend Honda of Downtown. More

Traded in my Subaru for Honda. Super happy with the outcome I came In with my boyfriend, transition was easy and Andrea was super helpful with every step of the way. They were very Super happy with the outcome I came In with my boyfriend, transition was easy and Andrea was super helpful with every step of the way. They were very understanding and accommodating if you are a bilingual speaker this is the place to go! I walked out with a 2025 Honda Civic in white (: More