Zimbrick Hyundai Eastside

Asked for tire rotation of front tires after first tire rotation and the steering wheel wobbled from factory indicating out of balance wheel and after getting 3/4 turn at 81 ft/lbs from work calibrated tor rotation and the steering wheel wobbled from factory indicating out of balance wheel and after getting 3/4 turn at 81 ft/lbs from work calibrated torque wrench every 6 months from first visit. Tech refused to do it after specifically asking for and willing to pay extra.. Hyundai also called and said tranny recall would take an hour. Dealership said 3 hours due to file size. Also told brakes and rotors needed resurfacing after 15000 and caliper slides greased without actually looking at any of it or taking off to verify, than told Hyundai reccomends it. Rotors are completely smooth without grooves. Hyundai recommends inspection but not of the other work they tried to sell. Also of immediate attention was shock/suspension without stating or explaining. Let's keep it going with muffler/exhaust pipes/ and engine oil and fluid leaks after only looking at the mileage and not seeing the oil was only 3500 miles/golden brown vs the 7500 miles Hyundai recommends. Add not resetting maintenance schedule on the car. Also to mention without explanation was the radiator core/air conditioning condenser. None of this is mentioned with Hyundai other than inspection not service that requires immediate attention. Nor any explanation as to why other than they say Hyundai recommends it contrary to their own schedule. Only word of mouth. No proof. This car is at 15000 miles. They cannot explain one condition other than Hyundai recommends it without showing Hyundai's list to prove. The math is not adding up when questioned and there are no answers nor work to show their recommendations much less the time to explain for their overworked fridays where they are too busy to explain. Zimbrick Eastside Madison has lost it's way and is a very good reason why I have not purchased my last 3 Hyundai's from them plus all other service. More

We dealt with Ed from Zimbrick Hyundai Eastside when we purchased our new Hyundai Tucson Hybrid. He was friendly, knowledgeable and great to work with. Highly recommend. purchased our new Hyundai Tucson Hybrid. He was friendly, knowledgeable and great to work with. Highly recommend. More

Staff was great! All work done on time and as expected. Always great customer service. All work done on time and as expected. Always great customer service. More

Very easy to work with, no pressure, everything was done in a time ly manner. in a time ly manner. More

They were pleasant and relatively quick. I do not like these reviews Here you go I do not like these reviews Here you go More

I had the anti-theft software installed. Steve explained how it worked very well. It took about one hour and I stayed in the new customer waiting room. It was well stocked with snacks. Steve explained how it worked very well. It took about one hour and I stayed in the new customer waiting room. It was well stocked with snacks. More

We love Hyundai Zimbrick! We love the customer service. They explain what’s going on in terms that car people don’t understand. They always greet us with a warm, genuine smile We love the customer service. They explain what’s going on in terms that car people don’t understand. They always greet us with a warm, genuine smile. Very kind people from the dealership to the car service. More

Did well considering all the construction managed service and customer comfort under unusual circumstances thanks and customer comfort under unusual circumstances thanks More