Zeigler Hyundai of Racine

Super cool staff and service. Made my buying experience fast and easy. Thanks Erik my salesman and the manager Adrian!!! I’ll be back here for my next purchase in the future. fast and easy. Thanks Erik my salesman and the manager Adrian!!! I’ll be back here for my next purchase in the future. More

Can’t believe I actually ENJOYED buying a car for once! Can’t believe I actually ENJOYED buying a car for once! Jovin was a joy from the moment we met him. He seemed genuine and actually listened to us. I Can’t believe I actually ENJOYED buying a car for once! Jovin was a joy from the moment we met him. He seemed genuine and actually listened to us. I love my Kona and will definitely come back when my lease is up! More

Buyer beware...the staff is friendly enough but make sure you look over your paper work and look at those mandatory $299 fees that you'll be charged. I was also disappointed that they didn't fill up the gas you look over your paper work and look at those mandatory $299 fees that you'll be charged. I was also disappointed that they didn't fill up the gas tank. I spent $14,000, the least you can do is fill up the tank before I pull off the car lot. I've never experienced that before when buying a car. Overall, not the greatest experience. More

After having other dealers give me bad experiences I have to say this one is different. Everyone is friendly the place is well kept and professional. I worked with Erik and he made the process easy for m to say this one is different. Everyone is friendly the place is well kept and professional. I worked with Erik and he made the process easy for me. More

Overall we’re happy with the Palisade we purchased and I know we negotiated a good deal, but my concern is with the dealership living up to that they agreed to. We negotiated a price and was agreed to by th know we negotiated a good deal, but my concern is with the dealership living up to that they agreed to. We negotiated a price and was agreed to by the sales management team to include weather tech floor mats for all 3 rows to include the full cargo area. During the signing part of the deal they “forgot” to write up the price that we agreed to and it was missing the “we owe” portion that included the floor mats. We had to go over the entire contract with extreme care to make sure nothing else was missed... guess what? They had the MSRP price correct!! We got that fixed and when we showed up to pick up the car the following day (dealer trade for color) they were about to install the Hyundai branded floor mats!! I refused those as we SPECIFICALLY requested the weather tech mats and I was tools that this is what they give free. I again refused and they tried convincing me that because they are more expensive that the weather tech mats that they are better. Not even close... just because OEM is more expensive doesn’t mean they are better. Also, I made it very clear that I didn’t want to purchase any additional warranty plans so they tried to sell me a “protection plan” during signing which they said would cover lost keys ($250ish per key). They seemed offended when I did the math and showed them that the additional $50/month for the 60 month loan term would come to $3000 that would cover a $250 key. Fast forward a little over 2 weeks. I received a call from Jeanette that our special order parts are in and I could come pick them up. I drove up (40 minutes 1 way) to get the mats and low and behold the cargo mat was NOT in!!!! Overall, the Palisade is a great car and Michael (our salesman) is a nice guy but his hands are tied by management. After the cargo mat comes in I seriously doubt I’ll trust them with any more business from us. With everything they was missed that my wife and I caught and had them fix was followed up by them coming across as though it was no big deal and their continuous response was “but we fixed it” don’t do much for confidence. Had we not gone over the deal with a fine tooth comb and had them correct everything that they “forgot” we would have ended up spending thousands more than what we agreed to and it would have been lost in the numbers. Hyundai is a great car but Racine Hyundai seems to be very forgetful (2 minutes from shaking hands on the deal to seeing the paperwork completely wrong) and they arm to be slightly shady. If you decide to purchase a car from them MAKE SURE their math is correct and any additional items you negotiate into the deal PLEASE PLEASE PLEASE make sure you get it in writing before signing anything. Maybe I’m old school, but I still believe in honestly being the best policy... something this dealership seems to be lacking. More

WORST DEALER TO DO BUSINESS WITH EVER!!!!! AVOID AVOID AVOID!!!! Bought a used vehicle 7/31/20 and I'm EXTREMELY disappointed. Eric Jensen lied about car coming with two keys. I also disappointed in the AVOID!!!! Bought a used vehicle 7/31/20 and I'm EXTREMELY disappointed. Eric Jensen lied about car coming with two keys. I also disappointed in the way that the deal was went. It was about 8PM when we finally agreed to a price, but getting to that point I felt that everything was being rushed due to the dealer closing at 9PM. Before closing the deal, Eric had told me that this car came with two keys. After closing the deal, and as we were leaving, they then said they only had one key. This made me very upset, because now I will have to incur another expense that I was not made aware of, even after asking multiple times before closing the deal. I also inquired about the Carfax report for this vehicle, in which Eric showed to me. He made me sign two copies, one for them and one for myself, but I never received my copy. I received an envelope with paperwork, but when I opened it, not a single paper that I had signed during the deal was in it. To aggravate things, I noticed that he was in a hurry to leave, and it was obvious that he was rushing me out of the building. He pointed me in the direction of where the car was, said thank you, but when I got in the car the gas tank was empty. This is the first dealer that I have gone to where I have had an experience like this while purchasing a car for over $16,000. I wrote to the management to make them aware of my concerns, hoping that they would this as an opportunity to fix the disappointing experience, but they DON'T CARE FOR CUSTOMERS AFTER DEAL IS CLOSED. I rate them the worst, extremely unprofessional, dishonest, and worst customer experience. AVOID AT ALL COST Racine Hyundai. More

DO NOT SHOP FOR A CAR HERE!!!! We were lied to about DO NOT SHOP FOR A CAR HERE!!!! We were lied to about the price of the car. The car we test drove (used) leaked coolant on the test drive. They said DO NOT SHOP FOR A CAR HERE!!!! We were lied to about the price of the car. The car we test drove (used) leaked coolant on the test drive. They said it was just over filled. I told them okay I would like the coolant system warranted for a year Incase that wasn’t the issue. I was told okay over the phone but when I arrived to signed papers they would not right that down. I ended up getting them to agree to a 30 day warranty. While speaking with the General Manger I look away for a second and he yelled “look at me” like was a child or something. He also would not honor the price they told me the day before because I did not sign on the car that night. (It was 830pm I had a 1 year old and a 9 month pregnant wife that was scheduled for a c section 5 days later). The manger yelled and spoke to me like I was a child. At this point the only reason I bought the car was because my wife really liked it. after we bought the car my wife and I went for a drive, within 5 miles the car overheated and leaked coolant also the AC did not work. We immediately went back and was furious because this is why I wanted them to give us the warranty on the cooling system. The Gm ended up giving us a loaner and told us they would look at the car Monday (it was Saturday) and fix it. I told him we didn’t want the car anymore. So he gave us the option to return it. We ended up calling later in the week (a day after our daughter was born) to figure out what was wrong with the car. He told us it was a head gasket (which would blow from over heating, not cause over heating) he also didn’t mention the AC not working. So I told him we were going to return the car. He immediately got irritated and said come get your car then. I told him I would be there by Friday (it’s Wednesday) because we were still in the hospital. Finnaly went back and the GM didn’t say a word to me. By far the worst dealership I have been to. They do not inspect their cars properly. Their GM speaks to people like children, and the other managers are very rude and disrespectful. They don’t honor what they say either. Do not go to this dealer!!! My biggest issue is how disrespectful their managers are. Also how they would not honor what they said. Don’t ever go here! More

Deceptive advertising and added on multiple dealership fees. They are not willing to work with any customers. They are a one-eyed snake charming dealership. I would drive 1 hour out of my way than deal fees. They are not willing to work with any customers. They are a one-eyed snake charming dealership. I would drive 1 hour out of my way than deal with them. More

False price advertising will bring them there but it wont keep them. Add your fees into the advertised price. Not the bait and switch approach. wont keep them. Add your fees into the advertised price. Not the bait and switch approach. More