Zeigler Hyundai of Racine

Drove From Chicago over 90 miles to see a car the car shown was differnt fronm the ads they car had 0 gas dealer used a card to " fill up" 9 gallon tank her in 2 gallons over 1300 in fees got 799 taken shown was differnt fronm the ads they car had 0 gas dealer used a card to " fill up" 9 gallon tank her in 2 gallons over 1300 in fees got 799 taken off./ they admitted they : tact on fees" 1 key plate on the back only said the law is changing soon but 1 plate still illegal to to drive. 3 weeks late all promises to unfulfilled bad dealership More

The sales man was ok except he was suppose to send me a gas card which i never seen bought the car in june. The service man that we dealt with was nice and extra caring. Someone there damaged the rear hatc gas card which i never seen bought the car in june. The service man that we dealt with was nice and extra caring. Someone there damaged the rear hatch and did not tell us we found it out on our own. Then when the sales manager came out he wanted to do a touch up or a partial repair on a 30,000 car and one week old after disputing that they agreed to have a body shop repair the correct way More

Don’t expect to pay the price on the internet that they advertise it for. Drove a long way after confirming the price on the phone get there to sign the papers and a bunch of bs add on charges. Also they s advertise it for. Drove a long way after confirming the price on the phone get there to sign the papers and a bunch of bs add on charges. Also they say the car is all checked out before you leave, driving home I noticed there is already a taillight out. Now going to have to make an appointment to get that taken care of. More

This dealership is dishonest and irresponsible. We went here specifically to check out a certain car that they had on their lot. After test driving we started talking specifics. First off We went here specifically to check out a certain car that they had on their lot. After test driving we started talking specifics. First off. The list price had two prices listed. One at 32,000 something. One at 23,995. They claimed the lower was the accurate amount but with all their unnecessary added services and fees, final price ended up being approx $6,000 more. I understand licensing and state fees but that should only be a few thousand. They forced an added service called Z-Guard for $2,495, which we didnt want. They refused to remove it as "it was already on the car." They offered a discount of $500 but after reading other reviews, this is a common scam they force on most of their sales. They also forced a $500 service called Low Jack onto us as "it was already on the car." It is a nice service but we should have the choice. They gave us a "deal" to minimize our monthly payments. But somehow, on the back end, during finacing, the total price was increased to accommodate this. But now is where it gets worse. Raul was specifically asked if there were modifications to the car. He mentioned the cool air intake, that's it. We found out after the sale that they lied about approx 3 other modifications to the car, including the fact that it did not have a CAT. We were shopping on a sat evening due to some unfortunate events so having it checked by a mechanic wasnt an option. But with the EAP recently changing requirements only a few months ago, making it illegal to even sell a car with a CAT-less system, I wouldve thought they would've divulged that fact. They didnt. So now, we leave the dealership and the check engine light promptly comes on. Within a mile, if that. Surprise surprise the code pops 0420. Which is the code for the CAT. At this point we didnt know the car didnt have one yet. And the dealership still didnt admit the fact that the car didnt have one to us. They did replace the O2 sensor at no charge to us but promptly after leaving again the check engine light came on. At this point, the dealership wasn't willing to work with us because they "dont have to guarantee a sale will pass emmisions" until they found out that we weren't told about these mods. You know, illegal. It should be said that we had to find out on our own that the modifications, that they didnt divulge, actually needed a separate access port module for appropriate tuning so the mods wouldn't blow the exhaust system or the engine. That module was removed. We found the evidence. Also, without that module or a CAT on this car, this car will always blow o2 sensors and will not pass emissions. So now at this point, they knew they xxxxed up, so they offered to fix it and add a CAT. But they refused to add a high performance CAT, which the car actually needs due to all the mods. They were only going to add a stock universal part. It was clear that they didn't care about the longevity of the car nor understood how to properly, safely fix the car. They just wanted to cover themselves legally even if that cover would damage the car potentially. This is where I stand that they are irresponsible. This dealership has no business dealing with a car this modified. They knew on some level what they were selling and how to lie to get it sold. But honestly had no idea how to fix what they were dealing with appropriately. Or didn't care. They ended up selling us a car that could blow at any point because it wasn't tuned appropriately for its modifications. This is irresponsible and unsafe and border line illegal. Luckily we were able to figure it all out and take care of it the correct way. Of course on our own dime, after they upsold a faulty car, without divulging that info. Shop here at your own risk. More

This dealership puts a tracking device on all new and used vehicles.I. told the sales person I didn't want it and said the vehicle will not be sold with out it. I was charged $500 plus tax. Go to an hone used vehicles.I. told the sales person I didn't want it and said the vehicle will not be sold with out it. I was charged $500 plus tax. Go to an honest dealer.also only got 1 key now I have to buy another key to disable Ford's "mykey" function More

My wife and I purchased new Santa Fe in early July. The dealership allowed us to drive the car home after filling out paperwork and a making a down payment of over half of the purchase price. I had pre The dealership allowed us to drive the car home after filling out paperwork and a making a down payment of over half of the purchase price. I had prearranged financing thru my company credit union to pay the balance due. Due to my mistake the balance due was not issued to the dealership for over three weeks. They did contact me but I missed the email. When I realized that there was a problem I was very concerned about my relationship with the dealer. They were very responsive as I rushed to resolve the issue. I worked closely with Scott Waller over two long days to coordinate communication with the credit union. Scott was right on top of the situation and calmly addressed my concerns, answered my questions and provided critical information as needed. I also appreciate the professional and courteous staff who answered the phone particularly Alexa. Andrew in the finance department was courteous, knowledgable and professional. He did send an email to follow up with me after a number of days however I missed it. Originally in the sales process my wife worked with AJ. He was informative and personable. She decided on the Santa Fe on her first visit but wanted me to see and drive it so we returned the next day. AJ was off unexpectedly that day due to a family matter. However, he had arranged for his coworker Emily to take over. Emily provided a seamless transition and was a joy to work with. Thank you Zeigler for your help in resolving my stressful situation. More

If I could give negative stars I would. Three words, market rate adjustment.... they didn't show this adjustment in the advertising, once I called to inquire on the car that's when the sale Three words, market rate adjustment.... they didn't show this adjustment in the advertising, once I called to inquire on the car that's when the saleswoman told me there was a 10k market adjustment on the car. More

I bought a car from this dealership and asked multiple times for the certification paperwork and trusting my salesperson, left with the car after he told me he would get it to me. Since then, I have reac times for the certification paperwork and trusting my salesperson, left with the car after he told me he would get it to me. Since then, I have reached out several times with no response. I was sold a car as Certified pre owned, that is in fact not certified. I have reached out to the GM, the Sales Manager, everyone. I've heard nothing back from them, so my next step is leaving reviews everywhere I can to let other people know to go somewhere else, and I'll be contacting the BBB as well. Potentially a lawyer. I have no idea who the sales manager is, as I've never spoken with him because he won't talk to me. Wouldn't even come out of the Sales tower when I was in the store. The only manager available to choose was Adrian, I have no idea if he was the Sales Manager. To be clear, I worked for Hyundai in the Sales and Finance Dept for years, I'm not just guessing at what happened here. I 100% was sold a car as certified that was not certified. More

Service shop guys are just crooks, they charged me 900 dollars to replace a part and the problem still exists dollars to replace a part and the problem still exists More

I had kind of an urgent need without an appointment. This dealership and service personnel were so accommodating, got me in and out in a jiffy. I wish this were close enough for my dealership. I am so g This dealership and service personnel were so accommodating, got me in and out in a jiffy. I wish this were close enough for my dealership. I am so grateful for their courteous and speedy service. I rate them A++++. More