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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,245 Reviews

1,245 Reviews of Wellesley Volkswagen - Service Center

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February 28, 2025

Excellent experience and Drew was fantastic! Everything was smooth and well planned out and will be back for service. Location of dealership is excellent and was a wonderful experience for me. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2025

vw associate drew ricci gets me in and out quickly--my car is cleaner than when I brought it in--the workmis done right the first time!!!! More

by ATLNTSX5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jens Albrecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2025

Alisha was very responsive and helpful when our repair took a long time. She provided us with a loaner, which was great. More

by bethmathiesen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

I had a very positive experience with my first time in for a service issue with new car. Excellent customer service from Karl -- both my car and I left happy. More

by mbid4
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

The most professional friendly and efficient dealership. They make your life so easy. Always great job! Wellesley VW #1! More

by hassanhaidar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Conveniently located and well staffed. Appreciated Drew's proactivity, competence, and energetic customer interface with me. More

by jmfuerst1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisha Schofield
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

Great first experience with service at Wellesley VW for my new ID Buzz! Great communication and they took excellent care of the car! More

by becca8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2025

I went to Wellesley Volkswagen, for the first time, to have some concerns addressed on my 2020 Golf. What a great experience! My service advisor, Drew Ricci, was extremely kind, knowledgeable and honest. More

by plushvehicle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2025

Easy to schedule, service agent was timely in updates. Process was easy and Karl was great! More

by tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2025

The whole experience was made easy by the staff of Wellesley VW. I could not be more satisfied. More

by Howard W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.