Wellesley Volkswagen - Service Center

I’ve had consistently positive experiences with the Wellesley VW service department. The team—Karl, Drew, Alisha, and Heather—is fantastic to work with: professional, communicative, and genuinely helpf Wellesley VW service department. The team—Karl, Drew, Alisha, and Heather—is fantastic to work with: professional, communicative, and genuinely helpful. They always take the time to explain diagnoses and keep me updated throughout the process. The level of transparency and customer service they provide is excellent, and it’s clear they care about doing things right. I always feel confident that my car is in good hands. More

Excellent & courteous service all around with professionalism & expertise directing me to the right body shop & servicing my vehicle after a serious rear-end collision with a truck. Thank you ag professionalism & expertise directing me to the right body shop & servicing my vehicle after a serious rear-end collision with a truck. Thank you again for the whole team, Sam, Mike & Drew for your dedication to provide OUTSTANDING customer service!:):) More

Good people and service but took long time. Need to improve that. in general good Need to improve that. in general good More

Alisha was extremely helpful and professional. Everyone is very helpful at VW Wellesley. I wouldn’t take my car anywhere else Everyone is very helpful at VW Wellesley. I wouldn’t take my car anywhere else More

Great communication with Sam. Car was diagnosed and repaired in a timely manner. Sam was very helpful by explaining what needed to be done Car was diagnosed and repaired in a timely manner. Sam was very helpful by explaining what needed to be done More

Sam did a great job not only handling our warranty issue but also addressing a mechanical issue that was caught during an inspection. Great communication throughout but also addressing a mechanical issue that was caught during an inspection. Great communication throughout More

the annual s ervice was quick and efficient. Staff were friendly and helpful. My concerns were addressed. Staff were friendly and helpful. My concerns were addressed. More

The communication was great. It was easy to schedule and they completed the job sooner than they estimated. It was easy to schedule and they completed the job sooner than they estimated. More

Great service - I greeted upon arrival and car was quickly assessed and finished on time. quickly assessed and finished on time. More

The service experience was great. I got support from Sam, he was responsive and the communication was excellent. I got support from Sam, he was responsive and the communication was excellent. More