Wellesley Volkswagen

Drew and the service team have been great. They have done the best they can do with my situation and I apprecate what they have done. They clearly put the customer first and that is something They have done the best they can do with my situation and I apprecate what they have done. They clearly put the customer first and that is something I appreciate. I don't usually post on these things but Drew and the team deserve the credit. More

Karl Christ, and really the entire parts and service team at Wellesley Volkswagen, are fantastic to work with. I always feel that they have my best interests at heart, and treat each of my service conversati at Wellesley Volkswagen, are fantastic to work with. I always feel that they have my best interests at heart, and treat each of my service conversations with a level of care and trust that's refreshing. I'm happy to continue bringing my Volkswagens to Wellesley VW for as long as I own them, and Karl and his team are a few of the biggest reasons why. More

I brought my daughters 2024 Taos in for it first visit since buying it as a CPO used car. The service team took great care of the car and I was thrilled to find they were able to use the free service cr since buying it as a CPO used car. The service team took great care of the car and I was thrilled to find they were able to use the free service credit as the car had less than 30K miles. More

Quick and easy experience. Would recommend. Very professional. Have purchased 2 cars from them and have always been impressed. Would recommend. Very professional. Have purchased 2 cars from them and have always been impressed. More

Everything went fine at dealership. Perhaps I waited longer than I originally planned but that's ok as Wellesley VW has a nice lounge area. Perhaps I waited longer than I originally planned but that's ok as Wellesley VW has a nice lounge area. More

We had a persistent issue with our vehicle (ID. 4) and Drew and his team were able to quickly identify the issue and resolve it. 4) and Drew and his team were able to quickly identify the issue and resolve it. More

I am always impressed with Karl's professionalism and honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's me know so I can make an informed decision. More

I was exceptionally pleased with my entire experience, and especially so with Jens Albrecht. I appreciated his soft-sell approach and deep knowledge. I never felt pressured or overwhelmed. I came in favor and especially so with Jens Albrecht. I appreciated his soft-sell approach and deep knowledge. I never felt pressured or overwhelmed. I came in favoring a car from a used dealer, and Jens helped me tease out the pros and cons of my options without pressure. I'm pleased I chose to do business here. The dealership, in general, feels very inviting and low-key. I'm walking away knowing I can return with anything I need, and I'll always be treated as a valued customer long after the sale. Thank you for a great experience! More

I own a 2015 VW GTI and have taken it to Wellseley VW for various service throughout the years. They’ve always been honest and done great work. Recently my turbo started acting up and the service writers wer various service throughout the years. They’ve always been honest and done great work. Recently my turbo started acting up and the service writers were happy to inform me that it may be covered by the PZEVE warranty. The process was explained clearly and all steps were done promptly. Eventually I was able to get the turbo replaced under warranty, all work was done sooner than expected, and there have been zero issues with the car since. No rattles, warning lights, etc. The job was done properly and well, which is high praise for a car nut like myself. I highly recommend this place. More

I’ve leased several Volkswagens from Wellesley Volkswagen over the years and there’s a reason I keep coming back. The biggest reason is Drew Ricci. I first met Drew when he was in sales and now as Service over the years and there’s a reason I keep coming back. The biggest reason is Drew Ricci. I first met Drew when he was in sales and now as Service Manager he continues to provide the same outstanding customer service and professionalism. He’s always treated me fairly, answers my questions honestly and makes sure I’m taken care of. When I recently decided to lease another Jetta, Drew introduced me to Jens and I knew I was in good hands. Jen made the entire process smooth, straightforward and pressure-free. He listened to what I was looking for, found the right Jetta SEL an worked with me to put together a lease that made sense. From start to finish he was knowledgeable, responsive and a pleasure to work with. The dealership has earned my loyalty through the people who work there. If you’re looking for a Volkswagen dealership that values long-term relationships and treats customers well I highly recommend Wellesley Volkswagen and be sure to ask for Jens. You’ll be glad you did. More