Wellesley Volkswagen

Quick and easy experience. Would recommend. Very professional. Have purchased 2 cars from them and have always been impressed. Would recommend. Very professional. Have purchased 2 cars from them and have always been impressed. More

Everything went fine at dealership. Perhaps I waited longer than I originally planned but that's ok as Wellesley VW has a nice lounge area. Perhaps I waited longer than I originally planned but that's ok as Wellesley VW has a nice lounge area. More

We had a persistent issue with our vehicle (ID. 4) and Drew and his team were able to quickly identify the issue and resolve it. 4) and Drew and his team were able to quickly identify the issue and resolve it. More

I am always impressed with Karl's professionalism and honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's me know so I can make an informed decision. More

I was exceptionally pleased with my entire experience, and especially so with Jens Albrecht. I appreciated his soft-sell approach and deep knowledge. I never felt pressured or overwhelmed. I came in favor and especially so with Jens Albrecht. I appreciated his soft-sell approach and deep knowledge. I never felt pressured or overwhelmed. I came in favoring a car from a used dealer, and Jens helped me tease out the pros and cons of my options without pressure. I'm pleased I chose to do business here. The dealership, in general, feels very inviting and low-key. I'm walking away knowing I can return with anything I need, and I'll always be treated as a valued customer long after the sale. Thank you for a great experience! More

I own a 2015 VW GTI and have taken it to Wellseley VW for various service throughout the years. They’ve always been honest and done great work. Recently my turbo started acting up and the service writers wer various service throughout the years. They’ve always been honest and done great work. Recently my turbo started acting up and the service writers were happy to inform me that it may be covered by the PZEVE warranty. The process was explained clearly and all steps were done promptly. Eventually I was able to get the turbo replaced under warranty, all work was done sooner than expected, and there have been zero issues with the car since. No rattles, warning lights, etc. The job was done properly and well, which is high praise for a car nut like myself. I highly recommend this place. More

I’ve leased several Volkswagens from Wellesley Volkswagen over the years and there’s a reason I keep coming back. The biggest reason is Drew Ricci. I first met Drew when he was in sales and now as Service over the years and there’s a reason I keep coming back. The biggest reason is Drew Ricci. I first met Drew when he was in sales and now as Service Manager he continues to provide the same outstanding customer service and professionalism. He’s always treated me fairly, answers my questions honestly and makes sure I’m taken care of. When I recently decided to lease another Jetta, Drew introduced me to Jens and I knew I was in good hands. Jen made the entire process smooth, straightforward and pressure-free. He listened to what I was looking for, found the right Jetta SEL an worked with me to put together a lease that made sense. From start to finish he was knowledgeable, responsive and a pleasure to work with. The dealership has earned my loyalty through the people who work there. If you’re looking for a Volkswagen dealership that values long-term relationships and treats customers well I highly recommend Wellesley Volkswagen and be sure to ask for Jens. You’ll be glad you did. More

Our family has brought 3 cars from Wellesley VW. The team there is always great to deal with. Mike was very helpful and no nonsense. The team there is always great to deal with. Mike was very helpful and no nonsense. More

Mike made the whole process of leasing my car so easy! He was very knowledgeable and helpful each step of the way. He was very knowledgeable and helpful each step of the way. More

When I dropped off the car, the service provider recommended a specific maintenance service with a 1k price tag. When I prompted him to check my car’s service history, he discovered that in fact tha recommended a specific maintenance service with a 1k price tag. When I prompted him to check my car’s service history, he discovered that in fact that same service had recently been completed *at their dealership* and was not at all necessary. Yikes! He apologized for the (huge) oversight… Later on, he contacted me to communicate about another recommended job. When I asked for a breakdown of cost of parts + labor he did not answer my question. I asked two more times and he assured me the detailed estimate would be written up in the service report when I picked up my car. It was not. So essentially, I was recommended to complete two services- the first one the dealership had already completed recently and for the second one the details I requested multiple times were never provided. More