Wellesley Volkswagen

Wellesley Volkswagen responded

Your note about Sam’s attentive support and clear updates during the service on your Tiguan is appreciated. Hearing that your experience was amazing means a lot to our service department.

Wellesley Volkswagen responded

We're glad your Audi Q3 purchase went so smoothly and that our team could support you. Thank you for the five-star rating.

Wellesley Volkswagen responded

Hearing that Silvano and our team answered every question patiently means a lot to us. We’re glad the process of buying your new Atlas Cross Sport was smooth and hassle-free from start to finish.

Wellesley Volkswagen responded

Good Morning Deb, I apologize as though you feel your most recent experience with us was one that lacked integrity or honesty. When looking at the history and each visit, we can be sure that every moment in conversation regarding what repairs were needed, the foresight to what else could come up, were all properly documented & translated to you so that you could then make an educated decision on what was best for you. Your first time visiting our service department was on 05/20/2026 where you had the concern of the A/C & Heat not being up-to-par & a Check Engine Light present on the dash. At that time, one of our factory trained technicians verified the Heater Core was in need of replacement along with the AC Condenser. The Heater Core linked to your Check Engine Light and the Condenser responsible for your lack of heat & air conditioning. We informed you at that time (which can be found on the copy of your invoice from that visit) that though we verified the AC Condenser was in need of replacement - the possibility of also needing a Compressor was in question. We always try to prep customers for what else could be in question when quoting out repairs of this magnitude or dollar amount in order to stay transparent & provide all the insight we can for you to make a justifiable decision on whether to proceed with repairs or not. You declined the repairs at that time but returned on 07/14/2026, ~3,000 miles later to proceed with the repairs. During that time of write-up on your second visit - we once again touched base that the A/C Condenser would have to be a starting point. We documented on the Repair Order the following “A/C CONDENSER EST $3900 - START WITH CONDENSOR FIRST…MAY ALSO NEED COMPRESSOR”. Less than 24 hours later we reached out to you on 07/15/2026 at 2:55PM verifying our initial assessment and you opted into the replacement of the A/C Compressor as well. This visit, a portion of the invoice was replacing your Rear Springs, Exhaust Clamp and Realigning your bumper as you mentioned you grazed against something. We did not “double” our initial estimate to replace the vehicles A/C Condenser - we pre-emptively brought to your attention, with our years of experience in repairing these vehicles, that there was a high-probability the A/C Compressor would also need replacement. We choose to give everything we know about what could occur to ensure our valued customers can plan, prepare and make a decision that makes the most sense to them when repairing their vehicle. We didn’t elude you to one-specific dollar amount - we left the door open that repairs could exceed what we could initially confirm prior to being given authorization of repair. As for the repairs you mentioned that were needed a week later - the codes we found in the system were correlated to your diesel-particulate filter & cooling fans. Codes that were not stored during your vehicle initial diagnostic. You are completely accurate in your review when you state we “eluded” to these codes - this is where we properly informed you of them, the timing in which they stored in the system (which was after we provided our initial estimate or began repairs) and once again, were honest-and-upfront in our findings. To state our team lacked integrity is not a fair assessment as we kept you in the loop, offered assistance in guiding you through the steps needed to replace your windshield under your insurance and foresight each time of what could potentially arise in order to provide an honest assessment. I apologize as though you feel there was a lack of honesty or that we came up short. I’d be happy to discuss this matter further at your convenience so we may address your concerns. All the best, Drew Ricci Service Manager Wellesley Volkswagen Inc. (781) 237-3553 dricci@buywellesleyvw.com

Wellesley Volkswagen responded

Hearing that Michael’s helpful expertise during your Tiguan purchase made a strong impression means a lot to our team. We appreciate you recommending Michael and our dealership.

Wellesley Volkswagen responded

Our service team was pleased to help with your Volkswagen Taos, ensuring every detail was explained clearly. Knowing that you found Mike’s responsiveness so helpful and our service excellence met your expectations is truly rewarding for us.

Wellesley Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Wellesley Volkswagen.

Wellesley Volkswagen responded

Knowing our straightforward approach, knowledgeable guidance, and welcoming atmosphere set us apart means a lot to our team. Congratulations on your new Volkswagen Atlas, and thank you for choosing our dealership.

Wellesley Volkswagen responded

Your note about being welcomed warmly despite arriving late highlights how we aim to treat every customer. Our team is pleased we could guide you through your purchase of the new Golf GTI, with Jens explaining every detail and Paul keeping things running smoothly. Knowing you felt at ease and enjoyed your time in our showroom means a lot to us.