Volvo Cars Silver Spring

Recently bought my XC40 and had the pleasure of working with Jacob. His knowledge and attentiveness made the process very easy and showcased lots of expertise for both himself and Volvo Silver Spring. He w with Jacob. His knowledge and attentiveness made the process very easy and showcased lots of expertise for both himself and Volvo Silver Spring. He worked out a great deal and am a very happy Volvo customer. More

Jacob is a very dedicated salesman. He asks you what your desires are in the vehicle that you’re looking for and doesn’t try to get you to deviate from that place. No pressure!! He asks you what your desires are in the vehicle that you’re looking for and doesn’t try to get you to deviate from that place. No pressure!! More

I have been very pleased with the cleanliness and staff at the dealership. Iris, at the front desk.and the young ladies at the checkout desk were very pleasant and helpful. Jose’, one of the service manage at the dealership. Iris, at the front desk.and the young ladies at the checkout desk were very pleasant and helpful. Jose’, one of the service managers got my truck into the service center and taken care of and very expeditiously. More

I called Silver springs inquiring about a car I saw online. Peter spent almost an hour with me talking in-depth about the vehicle in question and our affinity for Volvo's. I knew I would be in safe han online. Peter spent almost an hour with me talking in-depth about the vehicle in question and our affinity for Volvo's. I knew I would be in safe hands. Peter knew I was driving 2 hours from the Philly suburbs for the car and he made sure that he communicated every step of the way before I made the drive down. Once at the dealership Peter and the entire team worked with me to reach a deal I felt good about while answering very question I had and more. Truly knows what he is talking about. I could not recommend Peter and the team at Silver Springs enough. More

Surely clicking on the link to give a rating is enough. Why do I need to write something too? Why do I need to write something too? More

Jacob was very helpful and responsive. He is honest and worked hard to help us get a great deal. He is honest and worked hard to help us get a great deal. More

Buying our XC40 was a wonderful experience thanks to Kofi and Patel. They showed incredible patience once we reached the final offer stage. What really stood out was the culture of the dealership; everyone f and Patel. They showed incredible patience once we reached the final offer stage. What really stood out was the culture of the dealership; everyone from management to the contract team worked together to make the final signing a pleasure rather than a chore. We truly appreciated the hospitality. More

My experience at Volvo Silver Spring has been extremely disappointing, and I consider it one of the worst I’ve had since I began getting my car serviced there in 2019. Key Points of Discontent 1. J disappointing, and I consider it one of the worst I’ve had since I began getting my car serviced there in 2019. Key Points of Discontent 1. Judgmental Attitude Regarding Warranty: • Throughout my interactions, I felt treated inappropriately and judged because my warranty is through CarShield. My service advisor, Justin, repeatedly stated, “This is not a Volvo warranty, and we don’t like dealing with them,” which made me feel devalued as a customer. 2. Broken Promises About Loaner Vehicle: • I was promised a loaner vehicle as soon as I approved the service charges. After approving the charges on Friday, I was informed that I would receive a loaner by Tuesday. However, when I received a call on Tuesday indicating my vehicle was ready, it became clear that they were reluctant to provide the loaner. 3. Lack of Follow-Through from Management: • I asked to speak with the service manager, Stefan, who assured me that a loaner would be made available and that someone would come to pick me up. Unfortunately, this commitment was never fulfilled. 4. Dismissive Suggestions: • Justin suggested that I should contact CarShield for rental assistance, which felt dismissive and unhelpful, rather than offering support from the dealership. 5. Extended Wait Time for Service: • My car has been at the dealership since February 28th. Initially, I received a loaner while they diagnosed the issue. By March 2nd, Justin called to inform me that they had found the problem. However, once I mentioned my CarShield warranty, I was told I had to return my car until they received approval from CarShield. This was a frustrating experience, as I had never encountered such issues in the past. 6. Billing Discrepancies: • When I finally picked up my car, I was presented with a bill of $2,200. I attempted to use a coupon for $50 off, but they refused to honor it, claiming I had already received a discount. 7. Inadequate Management Engagement: • While at the dealership, Stefan never took the time to introduce himself or apologize for the inconveniences I’d faced during our prior conversations. Additionally, I left several messages for the management, but none were returned. CarShield also expressed frustration over the lack of effort from Volvo in providing the necessary information. Conclusion Due to this series of unprofessional and frustrating experiences, I have decided that I will never return to Volvo Silver Spring. The lack of customer care, poor communication, and overall disregard for my concerns have left a lasting negative impression. More

Vedant Patel was great, very accommodating, and the process went super smooth! Job well done! process went super smooth! Job well done! More

2nd car I’ve bought here. Wonderful, helpful staff and comfortable buying experience! Cleveland Horton was a joy to work with! I highly recommend him. Wonderful, helpful staff and comfortable buying experience! Cleveland Horton was a joy to work with! I highly recommend him. More