Volvo Cars Silver Spring

Mabel was an amazing sales person. She was very knowledgable and informative. She answered all of our questions. She was working with another customer when we came in but she made sur She was very knowledgable and informative. She answered all of our questions. She was working with another customer when we came in but she made sure to check in with us periodically and never made us feel secondary. She took the time to explain all the features of the cars and even gave us some insider secrets from her own experiencing owning a similar vehicle. I really appreciated the time she took with us. More

I’ve been coming here for close to 35 years and always receive excellent service. Jose is a knowledgeable rep. Always courteous, willing to help and answers all questions. receive excellent service. Jose is a knowledgeable rep. Always courteous, willing to help and answers all questions. More

They were responsive to my inquiries and were professional and helpful throughout the purchasing process. professional and helpful throughout the purchasing process. More

Very professional and knowledgeable. Service Department is AWESOME!!! Jose is so humble and caring and makes you feel comfortable as he explains whats going on and what is needed with Service Department is AWESOME!!! Jose is so humble and caring and makes you feel comfortable as he explains whats going on and what is needed with your car. Excellent on all counts. More

Great experience with Peter and the team at Silver Spring Volvo. Test drive experience was great. As was the order and delivery process. Volvo. Test drive experience was great. As was the order and delivery process. More

From start to finish, my experience with Volvo Cars Silver Spring was exceptional. I started by calling to see if they had a XC60 in a specific color. They didn't but the sales manager, Justin, mention Silver Spring was exceptional. I started by calling to see if they had a XC60 in a specific color. They didn't but the sales manager, Justin, mentioned they would have one VERY soon and encouraged me to come in to test drive to ensure I actually liked the vehicle. I was able to test drive an Inscription trim with Kirk and I was blown away. The car was awesome and Kirk thoroughly explained all of the features included---without having to "over sell" nor be pushy. I felt extremely welcome in the showroom. All of the staff members were friendly and professional. After the test drive, Kirk/Justin ran the numbers to see what type of deal was best for me. The initial quote was higher than I expected, so I told them I would go home to think/sleep on it. Over the next couple of days, they worked with me to get to a payment that was comfortable---but for a color that I really didn't want (but I was content with). When I was en route back to the dealership a few days later, Justin called to tell me they just received the EXACT color/trim I wanted and within my budget. I drove home within a few hours and am very pleased with my decision to buy from Volvo Cars Silver Spring. Unpretentious. Welcoming. Personable. Dedicated. Professional. Exceptional. All the words that come to mind when I think about my experience. Thanks Kirk for the amazing attention to detail! My only complaint is that there's no complimentary water bottles in the showroom. I ended up buying a bottle of water from the vending machine. :( More

Excellent customer service! Jose is very professional and treats customers with excellent care! Customer since 2015 Jose is very professional and treats customers with excellent care! Customer since 2015 More

Loved my salesperson Iris Harley! She was patient, answered all my questions, and steered me to a car that I love. Everyone I dealt with in the dealership was professional. She was patient, answered all my questions, and steered me to a car that I love. Everyone I dealt with in the dealership was professional. More

All of the staff is attentive. The customer service provided was excellent. Professional interactions all around. The customer service provided was excellent. Professional interactions all around. More

I was planning to buy a CPO XC 90 and spoke to lot of dealers. Initially I stocked to a budget and there was a considerable price difference but unlike other agents Abraham was very patient and did not s dealers. Initially I stocked to a budget and there was a considerable price difference but unlike other agents Abraham was very patient and did not show attitude & was constantly in touch with me, because of his positive attitude I even stretched my budget. Overall I don’t have any regrets. More