Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you for the wonderful 5-star review! We're thrilled to hear that every interaction you've had with Tanner has been a positive one. Taking the time to answer questions, explain things clearly, and make customers feel comfortable and informed is exactly what we strive for. It's great to know that Tanner's professionalism and personable approach have made such a lasting impression. We truly appreciate your kind words and your trust in Volkswagen of Duluth. We'll be sure to share your feedback with Tanner and the rest of our Service team. We look forward to seeing you again for your future service needs! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're thrilled to hear that Marcus was able to make your purchase experience so smooth and efficient. Finding the right financing, getting the paperwork completed quickly, and helping you drive away happy are exactly the goals we strive for every day. We'll be sure to share your kind words with Marcus. Thank you for choosing Volkswagen of Duluth and for trusting our team with your vehicle purchase. Enjoy your new ride, and welcome to the Volkswagen of Duluth family! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're glad to hear you found our dealership clean and organized, but we're sorry to learn that your experience did not meet your expectations, especially as a first-time car buyer. Purchasing a vehicle should be an exciting and comfortable experience, and we regret that we fell short of providing that for you. We appreciate your honest comments, as they help us identify areas where we can improve and better serve our customers. We would like to learn more about where we fell short, Dylan our Business Development Manager can be reach directly at 218-623-6970 if you would like to share with us where we can improve. Thank you for giving Volkswagen of Duluth the opportunity to earn your business. We wish you all the best with your vehicle and appreciate your feedback. — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're so happy to hear that our team was able to help you find exactly what you were looking for at a price that worked for you. Creating a friendly, helpful, and stress-free experience is what we strive for every day, and we're thrilled that our team delivered. Thank you for your kind words and for choosing Volkswagen of Duluth. We truly appreciate your trust and hope you're loving your new vehicle! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful 5-star review! We're thrilled to hear that Daniel and Tanner provided such a positive experience. Professionalism, clear communication, and taking the time to thoroughly explain everything are qualities we value greatly, and we're glad they helped make your visit a great one. We'll be sure to pass along your kind words to both Daniel and Tanner. Thank you for recognizing their hard work and dedication to our customers. We truly appreciate your trust in Volkswagen of Duluth and look forward to helping you again whenever your vehicle needs service! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the 5-star review! We're so glad to hear that everything was easy from start to finish. Providing great communication and a smooth, hassle-free experience is exactly what our Service team strives for, whether you're scheduling an appointment, dropping off your vehicle, or picking it up after the work is complete. Thank you for trusting Volkswagen of Duluth with your vehicle's care. We truly appreciate your kind words and look forward to seeing you again for your next service visit! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're sorry to hear about the circumstances that brought you in, but we're so glad our team could help make the process a little easier after your accident. Providing a friendly, supportive, and stress-free experience is what we strive for, and we're thrilled to hear that our team was able to help you get back on the road. Thank you for choosing Volkswagen of Duluth and for taking the time to share your experience. We truly appreciate your trust and look forward to being here whenever you need us. Enjoy your new vehicle! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the fantastic review and for being part of the Volkswagen of Duluth family! We're honored that you've trusted us with three vehicle purchases, and we're thrilled to hear that you've consistently had great experiences with our Service Department. Our technicians work hard to provide the quality care and attention our customers deserve, so your recommendation means a lot to the entire team. We truly appreciate your loyalty and continued support. We look forward to helping keep your family's vehicles running smoothly for many miles to come! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're very sorry to hear that you've continued to experience issues with your truck, especially after it broke down so soon after your purchase. We understand how frustrating and disappointing that must be. While we're glad to hear that you found our team helpful throughout the process, we're concerned to learn that the vehicle has not met your expectations. This is certainly not the experience we want for our customers. We would appreciate the opportunity to learn more about your concerns. Please reach out to our management team directly so we can discuss your concerns. Thank you again for your honest feedback. We value your business and hope to have the chance to restore your confidence in Volkswagen of Duluth. — The Volkswagen of Duluth Sales Team