Daniel Huffman

Volkswagen of Duluth responded

Thank you for the wonderful 5-star review! We're thrilled to hear that Daniel and Tanner provided such a positive experience. Professionalism, clear communication, and taking the time to thoroughly explain everything are qualities we value greatly, and we're glad they helped make your visit a great one. We'll be sure to pass along your kind words to both Daniel and Tanner. Thank you for recognizing their hard work and dedication to our customers. We truly appreciate your trust in Volkswagen of Duluth and look forward to helping you again whenever your vehicle needs service! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the fantastic review and for being part of the Volkswagen of Duluth family! We're honored that you've trusted us with three vehicle purchases, and we're thrilled to hear that you've consistently had great experiences with our Service Department. Our technicians work hard to provide the quality care and attention our customers deserve, so your recommendation means a lot to the entire team. We truly appreciate your loyalty and continued support. We look forward to helping keep your family's vehicles running smoothly for many miles to come! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the fantastic review! We're delighted to hear that you received the reliable service you've come to expect from our team. It's great to know that Jerry was able to identify the issue, take the extra effort to help save you money, and personally explain everything along the way. We believe honest communication and looking out for our customers' best interests are just as important as the repair itself. Thank you for recognizing Jerry and our Service Department's commitment to customer satisfaction. We truly appreciate your trust in Volkswagen of Duluth and look forward to serving you again in the future! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the 5-star review! We're delighted to hear that our team was able to provide such a helpful experience. We believe clear communication is key, so it's great to know that one of our technicians took the time to personally discuss the issue and share their findings with you. Providing honest advice and keeping our customers informed every step of the way is something we take pride in. We truly appreciate you choosing Volkswagen of Duluth and look forward to helping you with all your future service needs. Thanks again for your kind words! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for taking the time to share your experience! We're thrilled to hear that Dan and the rest of our Service team have consistently made you feel like a valued customer. Providing friendly, dependable service is what we're all about, and your kind words mean a lot to us. We appreciate your trust in Volkswagen of Duluth and look forward to seeing you again for your next visit! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. While we're glad to hear that Dan provided great service and was quick to acknowledge and address the issue, we're disappointed to learn that your overall experience fell short of your expectations. Trust is incredibly important to us, and we're sorry to hear that we lost yours during this visit. We appreciate you bringing your concerns to our attention, as it helps us improve the experience we provide to every customer. We would welcome the opportunity to learn more about what happened and see if we can help restore your confidence in our Service Department. Please feel free to contact our Service Manager, Rob Hakala, directly at 218-623-6952. Thank you again for your honest feedback, and we hope to have the chance to earn back your trust in the future. — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you so much for your kind words and for trusting Dan and our team again! We're thrilled we could turn a stressful situation into a positive experience: from helping with the warranty coverage to getting your brakes taken care of and making the return of your vehicle as convenient as possible. We'll be sure to share your compliments with Dan, our technicians, and our drivers. Thank you for choosing Volkswagen of Duluth, and we look forward to being here whenever you need us next! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the fantastic 5-star review! We’re so glad our team was able to catch the head gasket concern early and get your vehicle in promptly for warranty repairs. Working around our customers’ schedules and making the process as convenient as possible is always a priority, and we’re happy we could help with the loaner and address the additional issue while your vehicle was already here. Thank you for trusting Volkswagen of Duluth with your service needs. We truly appreciate your support and are happy to hear your vehicle is running well after the repairs!

Volkswagen of Duluth responded

Thank you for the amazing 5-star review! We're thrilled to hear about your experience with your Touareg TDI. We understand that owning a diesel Volkswagen can come with unique concerns, especially when it comes to emissions-related repairs, so it's wonderful to know our team was able to earn your confidence and get the issue resolved correctly. Taking the time to properly diagnose, repair, and verify the fix is something we take great pride in, and we're glad to hear you've had zero issues since your visit. Thank you for trusting Volkswagen of Duluth to keep your Touareg running its best. We truly appreciate your kind words and look forward to helping you enjoy many more miles on the North Shore and beyond!

Volkswagen of Duluth responded

Thank you for the 5-star review! We love hearing this! It's great to know our team has been able to help get your vehicle back on the road and address your concerns in a timely manner every time you visit. Thank you for trusting Volkswagen of Duluth with your service needs. We truly appreciate your support and look forward to seeing you again!