Tony Erickson

Volkswagen of Duluth responded

Thank you for the fantastic review! It means a lot coming from someone with years of experience in the automotive industry. We're thrilled to hear that our team provided the straightforward, professional experience you were looking for without the typical "dog and pony show." Treating our customers with honesty, respect, and transparency is always our goal. Thank you for choosing Volkswagen of Duluth and for recognizing the efforts of our team. We truly appreciate your kind words and your confidence in us. Enjoy your new vehicle, and we look forward to helping you again in the future! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're truly sorry to hear about the frustration you've experienced over the past two weeks. We understand how disappointing it can be when delays impact your ownership experience, especially when you're eager to get back on the road with complete peace of mind. While some of the delays were related to shipping and parts availability outside of our control, we know that doesn't make the situation any less frustrating. We appreciate your patience throughout the process and understand your disappointment. Our team remains committed to getting everything resolved as quickly as possible, and we appreciate the opportunity to assist you. Thank you for your honest feedback, as it helps us continue to improve the experience we provide to our customers. — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the amazing 5-star review! We’re thrilled to hear our Sales team made such a strong impression, teamwork and top-tier service are what we’re all about. Being called the best dealership you’ve ever been to is high praise, and we don’t take that lightly! We truly appreciate you choosing Volkswagen of Duluth and look forward to seeing you again down the road!

Volkswagen of Duluth responded

Thank you for the amazing 5-star review! We’re so glad to hear Tony made the process easy and took the time to answer all your questions: no pressure, just the way it should be. And shoutout to Chris for adding that personal touch and helping make your birthday even more special! 🎉 We love hearing that your entire experience felt calm, comfortable, and enjoyable from start to finish. That’s exactly what we aim for. Enjoy your new vehicle, and thank you for choosing Volkswagen of Duluth!

Volkswagen of Duluth responded

Thank you for the 5-star review! We’re glad to hear the team made your experience enjoyable from start to finish. It really means a lot that you’ve been telling others to come see us, that kind of support is the best compliment we can get. Thanks again for choosing Volkswagen of Duluth!