Chris Johnston

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're glad to hear you found our dealership clean and organized, but we're sorry to learn that your experience did not meet your expectations, especially as a first-time car buyer. Purchasing a vehicle should be an exciting and comfortable experience, and we regret that we fell short of providing that for you. We appreciate your honest comments, as they help us identify areas where we can improve and better serve our customers. We would like to learn more about where we fell short, Dylan our Business Development Manager can be reach directly at 218-623-6970 if you would like to share with us where we can improve. Thank you for giving Volkswagen of Duluth the opportunity to earn your business. We wish you all the best with your vehicle and appreciate your feedback. — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're sorry to hear about the circumstances that brought you in, but we're so glad our team could help make the process a little easier after your accident. Providing a friendly, supportive, and stress-free experience is what we strive for, and we're thrilled to hear that our team was able to help you get back on the road. Thank you for choosing Volkswagen of Duluth and for taking the time to share your experience. We truly appreciate your trust and look forward to being here whenever you need us. Enjoy your new vehicle! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're thrilled to hear that our Sales team provided such a positive experience. Making sure our customers feel informed and confident throughout the process is incredibly important to us, so we're glad everything was explained clearly and that we were able to help find a financial plan that fit your needs. We truly appreciate your trust in Volkswagen of Duluth and your kind words about our team. Congratulations on your new vehicle, and we look forward to serving you again in the future! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're honored that you chose Volkswagen of Duluth for your vehicle purchase all the way from Raleigh, NC. Buying a vehicle remotely requires trust, and we're thrilled to hear that Malcolm and Dylan made the process easy with responsive communication and great service every step of the way. Our goal is to make the car-buying experience smooth and stress-free, whether you're visiting us in person or shopping from across the country. Thank you for putting your confidence in our team and for taking the time to share your experience. Enjoy your new vehicle, and thank you for being part of the Volkswagen of Duluth family! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for taking the time to share your experience! We're thrilled to hear that Dan and the rest of our Service team have consistently made you feel like a valued customer. Providing friendly, dependable service is what we're all about, and your kind words mean a lot to us. We appreciate your trust in Volkswagen of Duluth and look forward to seeing you again for your next visit! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the fantastic review! We're so glad to hear that our team made your experience smooth, friendly, and enjoyable from start to finish. Taking the time to explain the vehicle and pricing clearly is important to us, and we're thrilled you felt comfortable and informed throughout the process. Congratulations on your new-to-you vehicle! We truly appreciate your trust in Volkswagen of Duluth and look forward to being here for you for many miles to come. — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the 5-star review! We’re so glad to hear our team was easy to work with, kind, and focused on your goals. That’s exactly the experience we aim to deliver every time. We truly appreciate you choosing Volkswagen of Duluth and hope you’re loving your new vehicle!

Volkswagen of Duluth responded

Thank you for the amazing 5-star review! We’re so glad to hear Tony made the process easy and took the time to answer all your questions: no pressure, just the way it should be. And shoutout to Chris for adding that personal touch and helping make your birthday even more special! 🎉 We love hearing that your entire experience felt calm, comfortable, and enjoyable from start to finish. That’s exactly what we aim for. Enjoy your new vehicle, and thank you for choosing Volkswagen of Duluth!

Volkswagen of Duluth responded

Thank you for the fantastic 5-star review! It truly means a lot to have earned your trust over the years, since 2011 is no small thing! We’re so glad to hear our team has consistently delivered a professional and friendly experience for you. We sincerely appreciate your continued loyalty to Volkswagen of Duluth and look forward to many more years together!

Volkswagen of Duluth responded

Thank you for the wonderful 5-star review! We’re so glad to hear our team made you feel welcome, took the time to explain everything clearly, and created a comfortable experience for both you and your child. That kind of care matters. We truly appreciate you choosing Volkswagen of Duluth and look forward to seeing you again next time!