Volkswagen of Downtown Chicago - Service Center

Convenient location in Chicago and polite staff are a great asset to this dealership. The break room and atmosphere were also welcoming and clean great asset to this dealership. The break room and atmosphere were also welcoming and clean More

Need more mechanics. So the customer service can give a more exact time frame for work being done. The online service schedule doesn't seem to work properly. So the customer service can give a more exact time frame for work being done. The online service schedule doesn't seem to work properly. More

I came in because the light bulb over licence plate was out and indicator light present.. I paid $425 to run diagnostic and replace bulbs. But socket needs changed and then they wanted another $375 to f out and indicator light present.. I paid $425 to run diagnostic and replace bulbs. But socket needs changed and then they wanted another $375 to finish job. Herberto was kind enough to say that they would finish the job forfeiting the $375 after I said I can't justify $800 for this repair...just so expensive. I don't love the text for approval, prefer someone call and let me know details. Appreciated the wash and vacuum. More

Great service and super friendly staff, they help with all of your doubts and questions providing the best for you and your car. all of your doubts and questions providing the best for you and your car. More

I found a bag of empty cans of alcoholic sparkling water in the trunk of my car, obviously left by the people working on my car. That says it all about the quality of work done at this dealership. in the trunk of my car, obviously left by the people working on my car. That says it all about the quality of work done at this dealership. More

Luis was extremely helpful and thorough. He went above and beyond in communication and assistance and was always very friendly. Costa was excellent as well, even reopening to accept my car a He went above and beyond in communication and assistance and was always very friendly. Costa was excellent as well, even reopening to accept my car after I dropped it off late. Very professional and friendly staff More

I must admit I had a challenging sincere exchange of words with all concerned to come to my conclusion on purchasing the vehicle I chose. Very intelligent / knowledgeable and thoughtful group of sales words with all concerned to come to my conclusion on purchasing the vehicle I chose. Very intelligent / knowledgeable and thoughtful group of sales persons whom made it possible / satisfying to purchase my vehicle. I most definitely will recommend Ur Dealership Ty 🙂👍 More

Very pleased with the service provided and the attitude of the service personnel especially the manager of the service personnel especially the manager More

Great customer service, and professionalism from the entire staff. I will definitely be doing business with this dealership. entire staff. I will definitely be doing business with this dealership. More

After owning cars for 12 years, Mike was the best service advisor I’ve worked with. He thoroughly explained everything to me and his recommendations were solid. I felt like I could trust him. I would come ba advisor I’ve worked with. He thoroughly explained everything to me and his recommendations were solid. I felt like I could trust him. I would come back to work with him again. More