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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.3
1,389 Reviews
Call Service Center (312) 614-0196

1,389 Reviews of Volkswagen of Downtown Chicago - Service Center

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February 11, 2024

Luis & the entire staff were very welcoming & very helpful & kind to me. The dealership washed my Volkswagen! Thank you, Luis & Downtown Volkswagen Dealership. More

by rpk312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis and our team met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

February 11, 2024

Easy It was an easy experience, fast service, and the free Lyft rides back and forth were great More

by Juliefritzshall
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Julie, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 10, 2024

It was a pleasant experience and a pleasure doing business. My problem was resolved in one visit and my concerns were addressed More

by SHONJRENEE
Recommend Dealer
Yes
Employees Worked With
Heberto Delgado
Report | Print
Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

February 10, 2024

they didn't vacuum back floor like they said the would but serviced vehicle in front of me. I wonder did everything else get done properly More

by TONYA J HOOKS
Recommend Dealer
Yes
Employees Worked With
3
Report | Print
Feb 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Tonya, feel free to contact us at your convenience.

February 08, 2024

Everyone was very professional, kind and consultative. We will definitely come back to VW of Chicago for future maintenance work. More

by BUSBEY.CHRIS
Recommend Dealer
Yes
Employees Worked With
Homberto
Report | Print
Feb 08, 2024 -

Volkswagen of Downtown Chicago responded

Chris, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 08, 2024

Luis was great. His follow up on my extended warranty was very helpful. His communication was wonderful. He handles himself well More

by BOB@RDHORNER.COM
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Feb 09, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Bob, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Luis here at Volkswagen of Downtown Chicago.

February 08, 2024

Excellent Buena y atención profesionalismo. Buena y atención profesionalismo para atender a los clientes buen servicio. More

by Yusbethamorocho8
Recommend Dealer
Yes
Employees Worked With
Kelia House
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelia House
Report | Print
Feb 09, 2024 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

February 07, 2024

The staff that worked with me were incredibly knowledgeable, kind, enthusiastic, and patient. Overall had a great experience with no concerns. More

by JOHNFLORES910
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us, John. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 07, 2024

She was kind and knowledgeable She represented your dealership well She was clear and helpful More

by EDWIN13
Recommend Dealer
Yes
Employees Worked With
Young lady helped me
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Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 07, 2024

Team was shorthanded so had to spend a long time for the services Lot of hours More

by RWCLARK745
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to Vale Barrera at 312-628-4848. We'd love the opportunity to get more details to see if we can turn this situation around for you.

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