Volkswagen of Downtown Chicago - Service Center

Dealership gave me a vehicle that had several issues. Only had the vehicle for two weeks had several issues with vehicle. Went to test drive vehicle seen that the tire needed air they put air in the tire Only had the vehicle for two weeks had several issues with vehicle. Went to test drive vehicle seen that the tire needed air they put air in the tire. Two days later needed more air, I put air in the tire, tire had a nail in it. Dealership patched the tire up, air went out again go to tire shop, they said the nail was in a place that should’nt been patched up but replaced. Asked dealership to accommodate me with a new tire being that when I test drove the car it already said it was a issue with the tire, they didn’t accommodate me just for me to be stranded on the side of the road because of my tire. Now I’m riding on a donut in my brand new truck. Air wasn’t working spent two days at the dealership to fix the air mind you I was on vacation, spent several days bringing vehicle back due to several issues. That was a horrible vacation I should be excited about my new vehicle but I’m not, now the headlight not working just a disaster More

Fred (service manager) resolved my issue and gave me excellent client treatment. I encountered some issues but Fred stepped in and nipped it right away. Excellent manager and deliver great results excellent client treatment. I encountered some issues but Fred stepped in and nipped it right away. Excellent manager and deliver great results More

Excellent service for my van. I was on a road trip in my van from Germany and broke a belt. They sourced a part that was for a van not sold in America. And got me back on the roa I was on a road trip in my van from Germany and broke a belt. They sourced a part that was for a van not sold in America. And got me back on the road!!! More

Poor time management and customer service. I waited over 35 minutes to be seen for an oil change and was quoted two hours Upon my return, the vehicle had not even been seen yet. This is in t I waited over 35 minutes to be seen for an oil change and was quoted two hours Upon my return, the vehicle had not even been seen yet. This is in the middle of the week and there was only two cars in front of me. Most importantly they want to charge nearly double for an oil change compared to other local VW dealers. More

Service desk could be more specific and let me make my decision on what I want to do. decision on what I want to do. More

Luis did not return my calls nor confirm the vehicle was ready for pick up. After a week, I needed the car so I showed up at the dealership to pick up the car. When I picked up the car, I was not provided w ready for pick up. After a week, I needed the car so I showed up at the dealership to pick up the car. When I picked up the car, I was not provided with any paperwork on the warranty repairs that were completed nor any work that they completed. I have reached out to Luis several times since picking up the car and he has not returned my calls or answered my voicemails. When I picked up the car, my white interior had grease stains all over the seat, door, center console, windshield, and steering wheel. To date, I have no idea what they did and whether they are still working on getting the backordered parts. Awful experience. More

I leave this review because the sale price of my car was increased by nearly ten thousand dollars and was never told how that happened. increased by nearly ten thousand dollars and was never told how that happened. More

My recent service experience was perfect. I scheduled a visit for annual maintenance and an auto recall inspection. They anticipated 2 to 3 hours of service time and they achieved it. They co I scheduled a visit for annual maintenance and an auto recall inspection. They anticipated 2 to 3 hours of service time and they achieved it. They completed everything and went over what was completed. Smooth experience and no hassle. More

Eric was a nice guy worked with me so I worked with him, dealership was great we were in a rush so they accommodated and helped us out. dealership was great we were in a rush so they accommodated and helped us out. More

Great workers, great service great patience a very nice waiting area with free coffee and comfortable waiting area with free coffee and comfortable More