Volkswagen of Downtown Chicago

Chris and Abe helped me get in my 2013 Tiguan in a matter of a few hours,great service and awesome talks about family,wont hesitate buying again.I appreciate you and your team. of a few hours,great service and awesome talks about family,wont hesitate buying again.I appreciate you and your team. More

Danny was knowledgeable and gave us space we needed to make the right decision on our car. He was responsive and provided customer service which led to us buying a car from your dealership rather than els make the right decision on our car. He was responsive and provided customer service which led to us buying a car from your dealership rather than elsewhere. More

I had the best experience with Volkswagen DTW. I’m 100% satisfied with my purchase. Terrell made the process very easy and he was very knowledgeable about the vehicle and all of the specs I’m 100% satisfied with my purchase. Terrell made the process very easy and he was very knowledgeable about the vehicle and all of the specs More

Terrell rescued me from signing on a deal I “couldn’t refuse,” and I could not be happier. Lot of time spent between two dealerships but ultimately landed my new set of wheels for the right price. refuse,” and I could not be happier. Lot of time spent between two dealerships but ultimately landed my new set of wheels for the right price. More

Mohammed and Julian did a marvelous customer service I will recommend family and friends Mohammed is very patient will recommend family and friends Mohammed is very patient More

VW Downtown Chicago service is exceptional! Really provides that personal touch!! In and out quickly and done right. Service Manager Mike Lichter runs a well oiled machine. Really provides that personal touch!! In and out quickly and done right. Service Manager Mike Lichter runs a well oiled machine. More

I came in without a specific agenda looking to end my current lease early and lease a new, bigger vehicle for our growing family. Angela was extremely helpful and worked with me to find the right fit. Sh current lease early and lease a new, bigger vehicle for our growing family. Angela was extremely helpful and worked with me to find the right fit. She engaged Julian to get us across the finish line, and both of them were very courteous, professional, and welcoming. I had my 4-month old with me the entire time, and they were gracious about my limitations - we hammered out the final figures while I was giving my son a bottle. This is Car #2 from VW of Downtown Chicago and I can’t see us going elsewhere the next time we need a new car. Thanks guys! More

Can’t say enough about this location. Attentive service, quick and efficient. Came in with a bit lower credit score and they worked on finding a way to approve me; landed a reasonable mon Attentive service, quick and efficient. Came in with a bit lower credit score and they worked on finding a way to approve me; landed a reasonable monthly payment on a 2019 Jetta! Angie’s service was stellar and Donny took care of the last bit of paperwork like a rockstar. Took the car home after just a couple hours at the dealership, 10/10 would recommend! More

From the moment I was introduced to Chris, he was completely focused on customer service. During the test drive, it was discovered that the AC didn’t work. We were able to come to a solution on how t completely focused on customer service. During the test drive, it was discovered that the AC didn’t work. We were able to come to a solution on how to get it resolved. Next it was on to finance with Angel. He made doing business very simple. In the end we ended up paying cash for the car, but he definitely reviewed all options with us. During the process, Julian, the sales manager, made a point to introduce himself to me and sat and talked a bit as well showing his personal touch. When all was said and done, Chris agree to drive our new car home rather than allowing me to jump through hoops to try and figure it out since I drove a separate vehicle to the dealership. Unfortunately on the ride to my house, it was discovered that the windows would not go down when they were working during the test drive. He called me to let me know this and had already made arrangements to have them fixed at my earliest convenience. The next day was the 4th of July and I received a thank you call from Julian. The day after that Chris was calling me to schedule the repair for the AC and the windows. Today I came into the dealership first thing to have these 2 issues resolved. The AC was fixed and parts for the windows were ordered. If all goes as planned, I will be picking up the car tomorrow without any lingering issues. Very grateful to Chris, Julian, Angel and Kelia in the service dept, with a special shout out to Mike! More

Daniel is a an awesome Person. I'd recommend Daniel to anyone interested in purchasing a vehicle I'd recommend Daniel to anyone interested in purchasing a vehicle More