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Volkswagen of Downtown Chicago
Chicago, IL
2,908 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,908 reviews
March 27, 2023
I Bought a car feb25,2023 a Lexus ux 200 red and drove the car a day the mud flap flew off took it back to the dealer for them to fix it I was told I didn’t need it and had to pay for it so I left go on t the car a day the mud flap flew off took it back to the dealer for them to fix it I was told I didn’t need it and had to pay for it so I left go on the expressway the car stopping on me and I had to pay to get the car towed to the dealership Still today march 27,2023 I don’t have the car in my possession but I was told that I still have to pay the car note for a car that they want explain to me what’s wrong with it Shaun was my sells person and Abel is her manager don’t ever buy a car from this dealership Abel is a liar and a fraud still today can not produce what’s wrong with the car every time I call or text about the car it’s always and excuse from him I wouldn’t advise anyone to purchase a car from this dealership I have also contacted the BBB about them and capital one I paying a car note and insurance for a car that’s not in my possession horrible customer service and they do not communicate well at all I well take every measure I have to take to make sure that this is known to everyone More
by dachanda78
March 27, 2023
Had a wonderful experience with Layne, she was very patient with me although I was very hesitant to sell my vehicle. She explained everything very well and made my experience at Volkswagen great! Got a patient with me although I was very hesitant to sell my vehicle. She explained everything very well and made my experience at Volkswagen great! Got a great value for my vehicle More
by Florsamantha59
Employees Worked With
Layne Shlimovitch
March 27, 2023
Angie and the Service Department were wonderful. I was able to get my vehicle in and out. Angie is attentive and a great listener as to what my concerns were and she relayed that information to th I was able to get my vehicle in and out. Angie is attentive and a great listener as to what my concerns were and she relayed that information to the Service Department. The service was excellent. I recommend going to Volkswagen of Downtown Chicago. More
by KARENEBERG
Employees Worked With
March 25, 2023
Daniel was a great help and very personable. Took his time to understand what I wanted and work it out with his manager Julian who was just as helpful. Took his time to understand what I wanted and work it out with his manager Julian who was just as helpful. More
by Nelson
March 24, 2023
Great service from Angie and Donnie. I’m so satisfied with them today.highly Recommend I’m so satisfied with them today.highly Recommend More
by Anqizhang0817
Employees Worked With
Other Employees :
Donnie Avramov, Fernando Castaneda, Luis Ramirez, Terrell Barry
March 20, 2023
Great experience and really happy with how quickly we were able to get everything done. were able to get everything done. More
by Jeff M
Employees Worked With
March 14, 2023
We had a great buying experience at VW of Downtown Chicago. Chris Smith was our salesman and he did everything to make sure we got a great deal. Julian Perez was instrumental in putting the numbers to Chicago. Chris Smith was our salesman and he did everything to make sure we got a great deal. Julian Perez was instrumental in putting the numbers together for our deal that closed the sale, Angel Santana our finance guy helped us to review all of the paperwork and explained everything on payments rates and extended warranties. A great team to work with. More
by Gregg & Judy E
