Volkswagen of Downtown Chicago

I love them they are great no complaints very clean get the job done quick and done well the job done quick and done well More

BUYER BEWARE! We had done our research and knew which CPO vehicle worked best for needs. We coordinated with the dealership a week in advance and then confirmed We had done our research and knew which CPO vehicle worked best for needs. We coordinated with the dealership a week in advance and then confirmed our precise arrival time 90 minutes before our appointment. When we arrived, the vehicle was not onsite for a test drive and we waited nearly 45 minutes. Our sales rep (Avery G.) was enthusiastic and helpful --- I sensed she was advocating for us. When it came time to negotiate the deal, the manager (Julian P.) stopped by to tell us how much we'd love the vehicle and indicated that we were getting "a great deal". To be honest, it felt a lot like the actions you'd see in a TV show or movie about the worst qualities of a used car salesman. There was something 'slimey' about the interactions with Julian and it was unnecessarily time consuming and frustrating (and reiterated multiple times that we were ready to make a purchase immediately but we simply wanted to feel like both sides were getting a good deal... he seemed most concerned with maximizing his profits without regard for my needs). Worst of all, the dealer did not disclose on the website that there would be a CPO "fee" associated with the purchase price --- so the price listed on the website, which is the reason we came into the dealership, was not really the advertised price. There's no fine print or other mentions about this on the dealer's website, and we were not familiar with this fee after speaking with several other dealerships. These deceptive sales tactics were immediately off-putting and soured the experience. We were able to work through things to reach a decently fair price, but I would encourage anyone who considers purchasing a vehicle from this dealership to be aware of their unscrupulous tactics (with regards to website pricing and in-person negotiations). More

The agent Was very friendly and knowledgeable, They took care Everything as promised. The only negative I would add is that they don’t provide a loaner car while your car is being serviced. care Everything as promised. The only negative I would add is that they don’t provide a loaner car while your car is being serviced. More

The service staff was conscious, courteous and knowledgeable about the vehicle. They were considerant of my time and experience. knowledgeable about the vehicle. They were considerant of my time and experience. More

All four times I’ve take my car for service at this dealer I’ve had issues. From simples issues as forgetting to reset the service date on the dashboard, to forgetting to pump the tires, from seeing dealer I’ve had issues. From simples issues as forgetting to reset the service date on the dashboard, to forgetting to pump the tires, from seeing them enter/exit the garage with customer cars as if they were in a race track, to getting charged for a service that has already been pre-paid. Those are the minor things that I was able to notice, but who knows what happens to the cars when they are not at sight, plus, doesn’t inspire much confidence that the remaining work was done well. Only one of the 4 times I’ve take my car there it was washed, which I think should be a complimentary service for a dealership. Won’t be taking my car there anymore. More

Todo muy bien algo increíble, la asesora muy amable y muy atenta hasta al final atenta hasta al final More

Visited the dealership and Ahad took care of us. What an incredible guy, he mad the whole car buying experience very smooth and easy. And, gave us the best deal! Highly recommend! What an incredible guy, he mad the whole car buying experience very smooth and easy. And, gave us the best deal! Highly recommend! More

Ahad Aamer went over and beyond to find the car that best suited my needs. He really didn’t stop until I was satisfied. Amazing guy to work with! Thank you so much for making my day so special. suited my needs. He really didn’t stop until I was satisfied. Amazing guy to work with! Thank you so much for making my day so special. More

Ahad was amazing to work with, he was very knowledgeable about cars and answered all my questions. He made sure I was content with everything before leaving, would definitely recommend him! about cars and answered all my questions. He made sure I was content with everything before leaving, would definitely recommend him! More

I came on to have extra key fob programmed to my new car…told me 60- 90 minutes…left & came back in 90minutes…another 100 minutes!!!!…kept telling me few more minutes…that was after waiting in driveway car…told me 60- 90 minutes…left & came back in 90minutes…another 100 minutes!!!!…kept telling me few more minutes…that was after waiting in driveway for 25 minutes when I got there!…not a favorable 1st impression of service department!🙁…really painful! More