Volkswagen of Downtown Chicago

I was flat out lied to multiple times and then personally insulted by Mr. Perez which was simply unacceptable. Mr. Perez as manager of this dealership deliberately tried to conceal the milage on a new Tiguan insulted by Mr. Perez which was simply unacceptable. Mr. Perez as manager of this dealership deliberately tried to conceal the milage on a new Tiguan as having seven (7) miles when it really had over 10,000 miles. Then tried to tell me it was "not used”, it was a corporate vehicle bought back by VW to sell as new. An asinine explanation as I was told by the sales rep that the car qualified as “certified” meaning pre-owned… i.e. used. Further insulting was when I asked what they would sell this 10,000 mile “new” vehicle for… I was to the price would be the same as the same vehicle parked next to at with less than ten (10) miles on it. Now everyone knows a vehicle depreciates the second it leaves the dealership so caught in a lie - this man decided to laughably hold his ground rather than negotiate. I would advise anyone wishing to business with the dealership to avoid doing business with Mr Perez as he has proven to be dishonest and rude. More

The staff is welcoming, friendly, fast and efficient. Looks like everyone is having a good time. Looks like everyone is having a good time. More

The service I received at downtown Volkswagen was absolutely amazing very professional and personable, excellent customer service. absolutely amazing very professional and personable, excellent customer service. More

Was great that Larry called when kezmy came in early and was able to get it done same day. was able to get it done same day. More

Fernando was great in part department . Great help willing to help out . Great customer services Great help willing to help out . Great customer services More

Larry was very responsive and kept me up to date. He was also very polite. He was also very polite. More

It’s very nice very very modern looking and it’s comfortable to be there. The service people taken interest in what your problem is and the reason that you’re there and they do a good job of accompl comfortable to be there. The service people taken interest in what your problem is and the reason that you’re there and they do a good job of accomplishing repairs and whatever else is needed on the same day.. The dealership provides Uber rides to any nearby location and an Uber ride to pick you up when the service is completed for you to get your car. Again, they make it very convenient for the customer which I think is a big plus. More

We left one dealer in horror, and found at Volkswagen of Downtown great safety, both in the service of an old vehicle and then in the purchase of a new one. From horror to safety, we think that pretty good. Downtown great safety, both in the service of an old vehicle and then in the purchase of a new one. From horror to safety, we think that pretty good. More

Dealership was very thorough. Car took longer than expected but overall satisfied with the outcome. Car took longer than expected but overall satisfied with the outcome. More

Great service every time I visit ! I would recommends downtown Volkswagen! They never let me down.😊!!! I would recommends downtown Volkswagen! They never let me down.😊!!! More