Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Downtown Chicago
Chicago, IL
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,606 reviews
October 23, 2024
Great service. My advisor kept me updated on all repairs. Fast, easy, friendly. Will return for my routine maintenance. My advisor kept me updated on all repairs. Fast, easy, friendly. Will return for my routine maintenance. More
by DEAN43
Verified Customer
October 22, 2024
ROCCO ALWAYS TAKE CARE OF ME EVERY TIME I COME IN he has always go beyond everytime always go beyond everytime More
by BrittenyibitoyeE
October 22, 2024
My sales person Avery did a great job. I felt she was trustworthy and helpful. The overall process took a very long time but I am sure that I will be happy with my Tiguan for years. I felt she was trustworthy and helpful. The overall process took a very long time but I am sure that I will be happy with my Tiguan for years. More
by Nan
Employees Worked With
October 21, 2024
Avery was so helpful and friendly! She made the process of buying my dream car so very seamless. Highly recommend She made the process of buying my dream car so very seamless. Highly recommend More
by Steph
Employees Worked With
October 21, 2024
Avery was extremely helpful in walking me through the process and got me the best deal on the car I was hoping for, would highly recommend her if you’re looking to make a purchase. process and got me the best deal on the car I was hoping for, would highly recommend her if you’re looking to make a purchase. More
by Max McKune
Employees Worked With
October 21, 2024
Avery was incredibly helpful and well-informed. The best service I’ve ever had at a car dealership. The best service I’ve ever had at a car dealership. More
by Grant K
Employees Worked With
October 21, 2024
Super easy to work with. Fast service. Had me on my way in 20 minutes. Fast service. Had me on my way in 20 minutes. More
by CJGORMAN77
October 21, 2024
The price is good and good service attitude for me，but the transfer are a little slow. the transfer are a little slow. More
by KWU1
October 21, 2024
Alonzo & the VW team were fantastic. Our Passat was repaired swiftly and communication from the team was excellent. We will definitely return. Our Passat was repaired swiftly and communication from the team was excellent. We will definitely return. More
by amandatee75
October 20, 2024
I came in for a check engine light because my normal mechanic was unable to help because it needed to be done by Volkswagen. For a simple software update, that was $250. I came back 3 days later because mechanic was unable to help because it needed to be done by Volkswagen. For a simple software update, that was $250. I came back 3 days later because my check engine light was back on. Spark plug 5 was misfiring. They quoted me $1,200 to replace all 5 and the coils which is outrageous. I had them do #5 only. I was quoted $441 + $58 for “shop charges” I asked for an itemized quote and only a quote with the total was sent. I asked again for the itemized quote and that’s where I found $118 worth of charges that didn’t apply. We settled on parts, taxes for parts and labor which came to $381. I pick up my car and the check engine light comes back on within 30 minutes. I contacted the service adviser immediately. He asked me a couple questions which I answered. I asked him what the next step is and he didn’t respond. I’ve been emailing, calling and texting the service advisor for 2 weeks and I’m being ignored. I spent $630 in less than a week and my car isn’t fixed. The location is highly unethical. Cost for parts are nearly triple, service advisors feel like sales people and they will overcharge you as much as they can. You should never have to fight fraudulent charges from a mechanic. More
by MD.BAAC
Employees Worked With
