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Volkswagen of Downtown Chicago
Chicago, IL
2,608 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,608 reviews
January 20, 2024
Despite being super busy, Luis was comforting and professional. I would highly recommend Luis and his team to anyone. professional. I would highly recommend Luis and his team to anyone. More
by LUKE32
Verified CustomerEmployees Worked With
Other Employees :
Auzi Wallace, Aaron Austin
January 19, 2024
Luis was working with me and he did an amazing job. He might everything very easy and had great customer service He might everything very easy and had great customer service More
by R.James0926
Employees Worked With
January 17, 2024
He was very polite and I had the feeling that he was very concern about helping me. concern about helping me. More
by HLADON2
Employees Worked With
January 17, 2024
Great service, great staff, and awesome waiting rooms! Very thankful for the service and positive attitude of the staff. Very thankful for the service and positive attitude of the staff. More
by sspreobra
January 16, 2024
Syrell was a pleasure to work with. He taught me how to use the features on my new atlas. Easy to talk to and made the experience so much nicer. Matt was a please to work with as well. He taught me how to use the features on my new atlas. Easy to talk to and made the experience so much nicer. Matt was a please to work with as well. I look forward to being a part of the Volkswagen family. More
by Jenny J
January 16, 2024
Syrell was great to work with. He was very thorough and professional. I would definitely return. He was very thorough and professional. I would definitely return. More
by lauramart2010
January 14, 2024
It took way too long. I had to wait for almost 4 hours after I was told 2 hours max. Service should have sometime of plan for the customer, a loaner vehicle or Uber home s I had to wait for almost 4 hours after I was told 2 hours max. Service should have sometime of plan for the customer, a loaner vehicle or Uber home so they wouldn’t have to wait for so long. More
by ADELAVEGA13
Employees Worked With
Aaron Austin
January 13, 2024
Traveled in from out of town, experience was very average compared to other car purchases. Additionally, there were extra charges on final paper work that were not discussed on phone calls prior to purchase. compared to other car purchases. Additionally, there were extra charges on final paper work that were not discussed on phone calls prior to purchase. It the grand scheme, it wasn’t that big of a deal, but the optics of chargers that “couldn’t” be removed or hidden from the start, did not leave a good taste in my mouth. Whether it was the case or not, it felt like they dealer took advantage of the fact I was traveling from out of town by “hiding” costs that weren’t disclosed on the phone or the listing. Would only recommend dealer if they have a car you absolutely love. More
by Aklueh
January 13, 2024
Good service, transportación, quick, friendly, something else and also that too. I guess that’s it else and also that too. I guess that’s it More
by GABRIELANDRADE
Employees Worked With
January 11, 2024
It was an easy and pleasant experience dealing with Angie and Julian at VW Chicago Downtown. All the process was done remotely making it a great overall experience and Julian at VW Chicago Downtown. All the process was done remotely making it a great overall experience More
by Arlin Perry
Employees Worked With
