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Volkswagen of Downtown Chicago
Chicago, IL
2,900 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,900 reviews
February 06, 2025
Went 3 times for now for battery change , oil change and full inspection . Staff is Very helpful , friendly and professional. full inspection . Staff is Very helpful , friendly and professional. More
by RAYASAFA
Verified Customer
February 06, 2025
They provide excellent service-The service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service More
by HJFMD
Employees Worked With
Other Employees :
Larry Cohen
February 06, 2025
Excellent service with personal touch. My car was cleaned and detailed on pick up. Great job.. My car was cleaned and detailed on pick up. Great job.. More
by Mario
Employees Worked With
February 05, 2025
Great job! Volkswagon needs to issue a recall of Jetta’s due to their seat belts suddenly not working. They know they have a problem and are not doing anything Volkswagon needs to issue a recall of Jetta’s due to their seat belts suddenly not working. They know they have a problem and are not doing anything. I was lucky my vehicle is still under warranty otherwise this would have cost $8 More
by SHEREEFRANKLIN
Employees Worked With
February 05, 2025
I have serviced my vehicle at the dealership since purchased. Have never really encountered a problem. I have worked with Larry Cohen on many occasions and am happy with him as my service advisor. purchased. Have never really encountered a problem. I have worked with Larry Cohen on many occasions and am happy with him as my service advisor. More
by GOTTROX
Employees Worked With
Larry Cohen
February 04, 2025
This place expanded beyond its capabilities to provide quality services. They’ve sacrificed quality for quantity and cannot keep up. As a result, their services and sales department are a subpar experienc quality services. They’ve sacrificed quality for quantity and cannot keep up. As a result, their services and sales department are a subpar experience. More
by JESSEARVIZU89
February 04, 2025
Great service and felt well taken care. I wish the wait time was shorter for a patched tire, but overall was satisfied. I wish the wait time was shorter for a patched tire, but overall was satisfied. More
by NRFARSTVEET
Employees Worked With
February 04, 2025
quick and friendly. The recall work took longer than initially expected, but the team kept me informed. The work was still completed same day. This was a positive experi The recall work took longer than initially expected, but the team kept me informed. The work was still completed same day. This was a positive experience and I will return the next time my auto needs service. More
by Charles
Employees Worked With
February 04, 2025
I bought a car 4 days ago, the car was sold because it was problem-free, the car drained engine water in 4 days, the air conditioner is hot, it does not blow, Emre, the name of the friend who sold it, sai was problem-free, the car drained engine water in 4 days, the air conditioner is hot, it does not blow, Emre, the name of the friend who sold it, said there was no problem, but Rana was problematic More
by Orhanunal93
February 03, 2025
Grant is awesome! Timeline and communication updates can be better. Good but could be better. Timeline and communication updates can be better. Good but could be better. More
by Sean
Employees Worked With
