Volkswagen of Downtown Chicago

After painful experiences with multiple dealerships all over the Chicago Metro Area, VW of Downtown Chicago was a breath of fresh air. Jocy was kind and helpful and walked us through the entire process. We over the Chicago Metro Area, VW of Downtown Chicago was a breath of fresh air. Jocy was kind and helpful and walked us through the entire process. We sold our car to this dealership and it was a rather complicated case (with a loan still outstanding on the car and a co-signed out of state) yet they didn’t give up on us, gave us a fair price, and frankly, most importantly, maintained constant communication with us during the entire process — so kind and reassuring a very grateful for this level of customer service! More

Very friendly amd helpful staff. Buying a used car from them was simple and easy. Highly recommend this dealership. Buying a used car from them was simple and easy. Highly recommend this dealership. More

They were all around a good help, thank you for getting me the car I wanted me the car I wanted More

Michael was very knowledgeable about the cars he’s servicing at Volkswagen. Much more helpful than other locations I’ve been too! servicing at Volkswagen. Much more helpful than other locations I’ve been too! More

Beware! ! I scheduled a service appointment via their website for an oil/filter change and tire rotation (pretty basic stuff). The website showed $119.99 fo ! I scheduled a service appointment via their website for an oil/filter change and tire rotation (pretty basic stuff). The website showed $119.99 for the oil/filter change. When I arrived at the dealer, Service Advisor (Brian) quoted me $190 for the oil/filter change and $60 for tire rotation. I said "no way!" and asked that they honor their price on the web, After countering with a $150 price, I still said no and finally Brian said the service manager would honor their website price (gee, that was big of them). I leave the car to have the work done and a few hours later they text and email me about four red flagged critical additional services that need to be done immediately for over $1,000. I decline them all, as they really are not critical and in fact one of the items (coolant flush) was just recently done at a different dealer. After declining additional services, I get a call from Brian that they will do the additional services. What's up with that? I tell him that I declined all these services via text! I pick up the car, paid $124 for the oil/filter change and $35 for tire rotation plus shop and 3% credit card surcharge fees. When I get home, I notice that the tires (which I had marked) were not rotated! I was ripped off and charged for work that was not performed. I would not trust this dealer! More

Saul was wonderful to work with. He made things easy, was efficient and kind during the whole process. He’s a great addition to your team He made things easy, was efficient and kind during the whole process. He’s a great addition to your team More

The best! ! I will never go anywhere else. Experts. Care about the customers. My sales rep was wonderful. ! I will never go anywhere else. Experts. Care about the customers. My sales rep was wonderful. More

You are best ,because you are Volkswagen of Chicago. Thank you again.you are the best Thank you again.you are the best More

In 2020, I prepaid for 5 years of service and similar to every other year the service team did whatever they could to pretend to "forget" and try to charge me. Usually after showing them receipts they end u every other year the service team did whatever they could to pretend to "forget" and try to charge me. Usually after showing them receipts they end up not charging me. What's different for this year is that while they didn't charge me, they also didn't perform the services - tires etc. Additionally, one day after having my car, the keyless remote wasn't working (not a battery issue) and I am getting a warning light that my tail light is out (it is not). More

Volkswagen of Downtown Chicago has graciously responded to my earlier review of their service department. We had a purposeful discussion, and resolution. to my earlier review of their service department. We had a purposeful discussion, and resolution. More