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Volkswagen of Downtown Chicago
Chicago, IL
2,897 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,897 reviews
February 15, 2025
We purchased a vehicle a month ago. Still do not have plates, “ it will be sent.” Still do not have the windshield, tail light cover r rearview mirror that were to be replaced as a part Still do not have plates, “ it will be sent.” Still do not have the windshield, tail light cover r rearview mirror that were to be replaced as a part of the contract. Multiple messages sent and the reply is always it’s sitting on my desk and will be sent today. No paperwork of all that we signed sent. Not helpful at all. Wondering what to do next. More
by SHINEYSCRUBS
Verified CustomerEmployees Worked With
Do not remember the name.
February 15, 2025
Very attentive and transparent during conversation. Great inputs and suggestions during all the negotiation process. Great inputs and suggestions during all the negotiation process. More
by Luiz
Employees Worked With
February 15, 2025
Their customer service is wonderful. Great communication and very fixed all of my concerns. There waiting area was very clean and comfortable as well. Great communication and very fixed all of my concerns. There waiting area was very clean and comfortable as well. More
by AMIEFRITZ
February 13, 2025
Great service in purchasing our pre-owned 2020 Tiguan. Great flexibility with us deciding to do private financing! Great flexibility with us deciding to do private financing! More
by Aaron Skonieczny
Employees Worked With
February 13, 2025
Wonderful customer service representative and your dealership. Resolved all my questions. Service was completed on time. dealership. Resolved all my questions. Service was completed on time. More
by bkositchek
Employees Worked With
February 13, 2025
I scheduled an oil change. The service center installed a new battery for $550, but didn't bother to change the oil. The service center installed a new battery for $550, but didn't bother to change the oil. More
by altmanam
Employees Worked With
February 13, 2025
I took my car in for an oil change and inspection, and it was all done in a very timely manner, and no extra work was recommended. The location is not super convenient for me personally, but it is the closes was all done in a very timely manner, and no extra work was recommended. The location is not super convenient for me personally, but it is the closest dealership. More
by DONNAMACDUFF
February 11, 2025
Efficient, on schedule, solid communication, excellent experience. Highly recommended Volkswagen of downtown Chicago. Thank you. experience. Highly recommended Volkswagen of downtown Chicago. Thank you. More
by Charles
Employees Worked With
February 11, 2025
Great experience always. Great customer service. People are always very helpful and polite. Luis is a great employee always goes beyond the expectations. Great customer service. People are always very helpful and polite. Luis is a great employee always goes beyond the expectations. More
by at
Employees Worked With
February 11, 2025
Brought my car in for service and was helped by Luis Tinoco! Luis was such a wonderful service writer. Answered any and all questions I had, was very prompt and listened. I would highly recommend Luis t Tinoco! Luis was such a wonderful service writer. Answered any and all questions I had, was very prompt and listened. I would highly recommend Luis to take care of your service needs! More
by anon
Employees Worked With
