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Volkswagen of Downtown Chicago
Chicago, IL
2,889 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,889 reviews
March 13, 2025
Very good treatment and responsible. Good service. Satisfied with the car bought on the spot. Good service. Satisfied with the car bought on the spot. More
by dianacarolina82124
March 12, 2025
The service went smooth and the service department team was helpful with explaining what part was needed to repair my vehicle. was helpful with explaining what part was needed to repair my vehicle. More
by CWASHINGTON74
Verified CustomerEmployees Worked With
March 12, 2025
Much better service than the dealership I went to in the suburbs! Love the location and being able to walk to so much while I waited. No issues and great communication suburbs! Love the location and being able to walk to so much while I waited. No issues and great communication More
by S. Stewart
Employees Worked With
March 12, 2025
I had a good experience very professional and good atmosphere I would come back again! atmosphere I would come back again! More
by Chance
Employees Worked With
March 12, 2025
Overall, I had a pleasant experience. I arrived early on a Saturday morning and it was already busy. I did my homework before coming in so I knew what I wanted and what I was willing to p I arrived early on a Saturday morning and it was already busy. I did my homework before coming in so I knew what I wanted and what I was willing to pay. Of course it took a couple of hours to test drive and arrive at an agreeable price but I left the dealership with the car I came in to see. Julian (sales manager) was a pleasure to deal with and entertained the numbers I had in mind to pay. Ahad was helpful and took care of us even though he had other customers. I am a first time VW owner and look forward to continued business with this dealership. More
by MRobinson
March 12, 2025
Celia was sure to leave me with an answer. Celia is courteous and professional. It was a pleasure to be directed to Celia for tech assistance as she listened patiently and showed me how to get Celia is courteous and professional. It was a pleasure to be directed to Celia for tech assistance as she listened patiently and showed me how to get a solution. More
by Gaven
Employees Worked With
March 11, 2025
Mohammed and Louis helped very efficiently at sales and service at the dealership. They are very good. service at the dealership. They are very good. More
by Chauhan
March 11, 2025
Great service, the trade in and purchase process was seamless. I will definitely go back to the dealer for my next purchase. seamless. I will definitely go back to the dealer for my next purchase. More
by MrChris
Employees Worked With
March 10, 2025
Very good service overall a good experience in and out got the deal that was wanted. Dint give a hard time. got the deal that was wanted. Dint give a hard time. More
by Romancorona456
Employees Worked With
March 10, 2025
I’m a first-time car buyer & while I was planning to look around and for a test drive a car, Mohammed gave the best experience, helped me with everything regarding my need for a vehicle. He was so understand around and for a test drive a car, Mohammed gave the best experience, helped me with everything regarding my need for a vehicle. He was so understanding, curious, and straightforward. Davis in finance was also a big help with my purchase and he cared about getting me a great rate and he wasted none of my time made it easy. I definitely plan on working with him in the future which I’m stopping in Monday and pickup my vehicle More
by Byronali380
