Volkswagen of Akron

I was looking for a "lightly used" VW. After searching the internet, I came across Dave Walter VW site. I was able to do side by side comparisons and paired my choice of cars to three (2 VWs an searching the internet, I came across Dave Walter VW site. I was able to do side by side comparisons and paired my choice of cars to three (2 VWs and an Acura). I emailed Aaron at 8:30 AM and he responded within 30 minutes. Aaron scheduled a 3 PM appointment and had each of the cars ready to go. Aaron handed us off to Sean Walsh and we went for a test drive of each car. Even though the cars were used, they looked brand new. After test driving each car, Sean & Aaron answered all my questions and left my wife and I alone to discuss. No high pressure sales at all. When I decided on the 2099 VW CC Sport, they were pretty fast in getting all the paperwork in place and had me out the door within an hour after making the decision. Execellent overall experience. More

Bought a new VW CC at Dave Walter ... They made a miscalculation and wanted me to pay additional 2 Grand. (I did not) A week later the sales guy wasn't employed there anymore. Unfortunately this i miscalculation and wanted me to pay additional 2 Grand. (I did not) A week later the sales guy wasn't employed there anymore. Unfortunately this is not the worst part. I sold the vehicle a year later and bought a Jeep GC from a different dealership. Of course I wanted a refund of all the service contracts they sold me and so I got in contact with Bruce. Do not think this guys calls you ever back (actually nobody did - not even the manager) So I had my new dealership involved (not one call back to them either) and finally VW America. Still waiting for the refund (4 months now) My (new) dealer told me today I was not the first there with similar issues ... DO NOT EVER CONSIDER THIS DEALERSHIP! More

Bought an H1 Hummer from Frank Waldo. I bought this car over the phone. Frank was not only the salesman, but also inspected the car for me and gave me every detail about the car. The dealership is located over the phone. Frank was not only the salesman, but also inspected the car for me and gave me every detail about the car. The dealership is located over 500 miles from me, so you can imagine the trust I was putting into Frank. He personally delivered the H1 and it was as he described over the phone. I can honestly say that Frank is not a high presuure salesman. Talking to Frank for a two week period, I felt that he had my best interest in this transaction. Again, not once did I feel pressured to purchase the vechicle. I actually took Mr. Waldo out for lunch after he delivered my vechicle and got to know him on a more personable level. Frank is a great guy and I would do business with him again in the future. I would recommend purchasing a car, boat, motorcycle or whatever from him. More

I bought a used Mini Cooper for my Daughter from Frank and he was the Professional that you always hope to work with. As I bought this car site unseen from Texas, much trust was put in Frank and he did no and he was the Professional that you always hope to work with. As I bought this car site unseen from Texas, much trust was put in Frank and he did nothing but exceed expectations. A true credit to the industry. More

I recently bought a 2005 Toyota Solara from Dave Walter Volkswagen and am the happiest new owner of a great Car. The car drives like new and looks great. I would reccomend any buyer to this dealership no m Volkswagen and am the happiest new owner of a great Car. The car drives like new and looks great. I would reccomend any buyer to this dealership no matter which part of the country you are from. I drove 4hrs to pick up the car and did not regret it at all. The people there had great customer service and I recieved alot of help From Frank Waldo. I even forgot my car remote but Frank took his time to send it to me a week later, thanks Frank. Great great dealership. I would reccoment it to anyone. More

Absolute worst car buying/service experience ever!! My wife and I purchased our Jetta new from them less than 2 years ago. We were told that if we needed anything more than an oil change, we'd get a loane wife and I purchased our Jetta new from them less than 2 years ago. We were told that if we needed anything more than an oil change, we'd get a loaner car. The first time we had needed a loaner, they refused, then wanted to charge us for it. We took it in for our free 90 day check-up and were told after they took the car that we were out of our 90 day. My wife said not to bother to wash it, we just want the car back so we can leave. The service manager said it was already washed, but he'd throw some dirt on it. I need tires and asked if they had them in stock, they said yes, so I made an appointment. When I got there, they did not have them in stock and I had to come back again. We got fed up with dealing with them and traded the car in. Now we're trying to get a partial refund on our extended service agreement and have left many, MANY voicemails and e-mail to the finance manager, which he won't respond to. Absolute ridiculous/non-existent customer service! I've never been treated so badly by a dealership. We even contacted VW corporate and they wouldn't do anything to help, stating"we can't make the dealer do anything". Sorry VW, we will NEVER EVER buy another one of your products! And Dave Walter, if you're listening, you might want to get some new employees; the ones you have now, mainly your service manager and finance manager suck! More

Mitch called me about the Jetta Lease Pull Ahead Program. It was a great deal & Mitch and every at DW VW, was great to work with. This is the 2nd car that I have gotten from DW VW and prior to that I had a B It was a great deal & Mitch and every at DW VW, was great to work with. This is the 2nd car that I have gotten from DW VW and prior to that I had a BMW serviced at DW BMW. On this car, Mitch had one brought in from another dealership quite a distance away just so I could have a stick shift and be really satisfied. This Jetta has been a fantastic car, no issues and the free maintenance for 3 years is icing on the cake. Everyone at this dealership in Sales and Service are good to work with. When my daughter starts driving in a few years, I will take her to DV to try to find a car because of the service and the quality of German engineered cars. Thanks Dave Walters and Crew More

Dave Walter was a great place to do business. Matt was amazing. He kept in communication with me through e-mail(I preferred this, as it is easier for me than the phone, although I'm sure he would be the amazing. He kept in communication with me through e-mail(I preferred this, as it is easier for me than the phone, although I'm sure he would be the same via phone) throughout the process, and informed me of everything going on. Made my first car buying experience a good one! Highly Recommended! More

I found the vehicle I was interested in purchasing through the website autotrader.com. I emailed this dealership to inquire about the car. Frank Waldo called me and was very amiable and friendly and through the website autotrader.com. I emailed this dealership to inquire about the car. Frank Waldo called me and was very amiable and friendly and not at all "pushy.". He offered us a two-day test drive of the car to take it home and try it out. We drove an hour from where we live to the dealership and Frank had me back on my way with the vehicle in 15 minutes. We spoke over the phone the next day and discussed various things about the car. We returned the vehicle after two days of test driving it, and thought it over during the weekend. We called frank and made an offer over the phone on a Saturday. They accepted our offer and had the car purchase arranged for Monday, and the vehicle was spotless. More

They took me very seriously when I came in despite my age. They listed to me and didn't try to sell me on anything I didn't want. Kind, courteous, and respectful. I'm very happy with my car and the servi age. They listed to me and didn't try to sell me on anything I didn't want. Kind, courteous, and respectful. I'm very happy with my car and the service I received!! They've been very helpful with any issues I come across and have made my first new car a better experience than I expected! More