Volkswagen of Akron

Service manager was unable/unwilling to explain problems with a recurring problem - blamed it on abuse/negligence of the car. (absolutely not the case) She was extremely rude, acting as if she was just to with a recurring problem - blamed it on abuse/negligence of the car. (absolutely not the case) She was extremely rude, acting as if she was just too busy to explain. On another occasion, when repairs were done without authorization, they actually went back and re-broke the repair. Never will go back for service. Next VW bought from another dealer. More

The Service Manager at first refused to accept a coupon on a 40k mile maintenance check-up because, according to her, I was required to present the coupon at "write-up." When I informed her that the polic on a 40k mile maintenance check-up because, according to her, I was required to present the coupon at "write-up." When I informed her that the policy is not written on the website or on the coupons themselves, and that other service personnel I spoke with before the visit did not inform me of the policy, she rudely relented and began noisily reworking the paperwork. The policy is only written at the service center desk at the dealership and nowhere else. So any customer who uses the website or calls in for an appointment cannot have knowledge of the policy and could have a rude awakening when the time comes to pay. In short, the Service Manager was extremely rude, inflexible, and has limited understanding of customer service. More

This place is a scam market. Dave Walter himself called me a LIER. GET EVERY DETAIL IN WRITING! They said my car would have a full tank of gas...didn't They said my car had 2 FOBS....didn't They said me a LIER. GET EVERY DETAIL IN WRITING! They said my car would have a full tank of gas...didn't They said my car had 2 FOBS....didn't They said my car would be detailed...wasn't When I brought this up to the owner...he said TOUGH! More

Long story. I'll keep it short. Took my '01 Jetta in Long story. I'll keep it short. Took my '01 Jetta in for service and diagnosis. Paid $1500+ in cash for services. One mile away, exact pro Long story. I'll keep it short. Took my '01 Jetta in for service and diagnosis. Paid $1500+ in cash for services. One mile away, exact problem reoccurs. Have to wait several days for reservice. Notice many other items that were paid for in 60k service were not done. They also killed my battery, forcing me to buy a new one. They also tweaked my antenna, killing my radio reception. They tried to charge me another $540+ for a different part and it the labor. (This means it didn't need the original parts they replaced since the problem that recurred was exactly the same as before the service) Would not negotiate on pricing. Assaulted me by ripping the key out of my hand and breaking my keychain. Would not listen to what I was saying. I wrote a letter and reported to the BBB. No answer, yet. More