Volkswagen of Akron

My VW was due for it's 90K service. The service department was able to schedule me in almost immediately and the work was completed in the time promised. All the people were polite and knowledgeabl department was able to schedule me in almost immediately and the work was completed in the time promised. All the people were polite and knowledgeable. The only catch is the standard charges are high. $85 for an oil change as an example. I doubt I will be taking my VW to a dealer for any more regular maintenance. More

I drive a long distance to go to this facility. Their customer service is excellent! This is my third VW from this dealership! I will continue to purchase my vehicles from them. customer service is excellent! This is my third VW from this dealership! I will continue to purchase my vehicles from them. More

Always very professional service, good work and fair price. I know this dealership will discover the issue quickly and perform high quality work to correct it. price. I know this dealership will discover the issue quickly and perform high quality work to correct it. More

Only gave a "good" for quality of service because I have only driven the car once since the service. Only gave a "good" for price because it was expensive (40,000 mile check up $465) and I because I have only driven the car once since the service. Only gave a "good" for price because it was expensive (40,000 mile check up $465) and I am not familiar with the pricing structure and competitve pricing. Although thank you for the 10% coupon. The two employees I worked with were both professional and friendly. The service was completed in the time frame quoted. I appreciate the availablity of service on Saturday. More

This dealership is always accommodating and does great work.. I would bring both vehicles if they worked on Audi vehicles. Thanks Gary and the rest of the team work.. I would bring both vehicles if they worked on Audi vehicles. Thanks Gary and the rest of the team More

As soon as I walk in the door I am greeted with a cheery hello and assisted immediately. The service department seems to be very happy to take care of my Jetta needs and I truly appreciate this. Also, It hello and assisted immediately. The service department seems to be very happy to take care of my Jetta needs and I truly appreciate this. Also, It is a pleasure seeing the owner Dave Walters at the dealership making sure everything is running smoothly. I called my sister and nephew to come to this dealership for all their Jetta service needs too. Thanks again. Beth More

You listened and addressed the issues that I described. The labor charge for registering and installing the battery I brought in was almost as much as the new battery. You already had the old battery disc The labor charge for registering and installing the battery I brought in was almost as much as the new battery. You already had the old battery disconnected to perform the recall work. More

Josh has been my Service Manager for 7 years and will be the reason I buy my next BMW Z4 at Dave Walter He is professional, knowledgeable and I trust him 100% - which is the most important aspect you need the reason I buy my next BMW Z4 at Dave Walter He is professional, knowledgeable and I trust him 100% - which is the most important aspect you need for Service Mark Kreighbaum More

Fast service with friendly greetings from the staff. A cheerful "Good Morning, How are you" is always appreciated. The waiting area is always clean and tidy. Always a pleasant experience at Dave Walter V cheerful "Good Morning, How are you" is always appreciated. The waiting area is always clean and tidy. Always a pleasant experience at Dave Walter VW. More

I purchased a 2010 Volkswagen Eos Convertible from Dave Walter in July 2012. I haven't had the car a year and it is nearing 38,000 miles. I received absolutely no follow up calls, letters, or emails rega Walter in July 2012. I haven't had the car a year and it is nearing 38,000 miles. I received absolutely no follow up calls, letters, or emails regarding my purchase...no one seems to care about whether I liked this car or not. I also purchased the extended warranty on the car because the finance manager (Bruce) said that it would cover absolutely everything on the convertible top and I quote "Do you know how expensive it is to repair something on the convertible top if it were to break?" So, I took my car in for an oil change (Mentor Volkswagen, not Dave Walter) and there is a small flap on my convertible top that is now "broken", it doesn't (yet) effect the top actually functioning, but it looks silly and it is not the aesthetic look that I should have with this car. I asked the dealer to fix this also and gave him the info on my extended warranty. Well guess what, my "Extended Warranty" DOES NOT COVER THE CONVERTIBLE TOP!!!!!!!!!!!!!!!!!!!!!!!!!!!! This small part will set me back $1,500.00 to replace. I could not be more angry that I was lied to and convinced to purchase this useless warranty ($2,500) that bumped my payment up $30 a month. I called and spoke with Joe the sales manager and he kept promising to call me back, never received any calls back, when I finally called back myself they gave me Bruce the finance manager. He was rude to me beyond belief, he was condescending and had me in tears by the end of the conversation. I asked why no one called me back and he had the audacity to ask if I would prefer he hang up and call me back....REALLY?!? He told me he "knows his product" and would have never told me that warranty covered parts it did not...well, he did. It's amazing how nice they are when you are signing your life away to buy a $30,000 car...then when something goes wrong they are nastier than a bully in middle school. I love my VW Eos and will find a way to have it repaired for less than the $1,500 they are asking, but I will NEVER buy another VW product again. I also kept asking how to be refunded for the extended warranty since it is useless to me (It only covers up to 76,000 miles anyways.) Bruce kept evading the question and using his condescending tone about it. Stay far away from this dealer!!!!!!!!!!!!!!!! I will NEVER sign another car document without reading the fine print again... More