Volkswagen of Akron

Great Experience Great Atmosphere Great Customer Service I received great customer service in a timely manner. They service department was more than helpful gave me a brand new rental car while mine was bein I received great customer service in a timely manner. They service department was more than helpful gave me a brand new rental car while mine was being serviced along with daily updates on the progress. Will definitely return in the future and recommend to family and friends. Thank you again! More

First Class in all ways I recently took a used vehicle for a test drive at Dave Walter Volkswagon and a very pleasent sales advisor Malcome Moore went with me. We had a very I recently took a used vehicle for a test drive at Dave Walter Volkswagon and a very pleasent sales advisor Malcome Moore went with me. We had a very pleasent conversation and I shared with him what I was really looking for - a Dodge Caliber. The next day, Malcolm called me and was very excited in telling me about the Dodge Caliber he found for me. The next morning, my wife and I went in and when we saw and test drove the Dodge; we decided that we wanted it. Malcolm worked up a very fair deal and within a short period of time, we drove my Dodge home. Then there was a couple of hiccups in processing everything, that caused some frustration, Dave Walter got involved and within moments was able to make everything good. When I walked away from the dealership, I knew that that I was treated in a such a way that I would recommend Dave Walter and Malcolm Moore to anyone and I would do business with them for future needs. More

My experience at Dave Walter BMW The staff remembered us during our last visits and very helpful and cooperative to assist us in getting our new (preowned) BMW. I appreciate that th The staff remembered us during our last visits and very helpful and cooperative to assist us in getting our new (preowned) BMW. I appreciate that they are generous to give us BMW items. I think this attitude makes us feel welcome and that they appreciate our business and loyalty. More

I drove 3-1/2 hours to purchase a used vehicle, and prior to my trip I had spoken with Frank 4 different times to get all the information I needed to know about this car. I was told it was beautiful inside a to my trip I had spoken with Frank 4 different times to get all the information I needed to know about this car. I was told it was beautiful inside and out. the interior was "immaculate" paint was good, no accidents, the car was inspected and everything worked. so I took their word for it and made the trip. I got there with every intention to purchase the vehicle with a cashiers check in hand for the price we agreed to. after inspecting the car it was NOT what I was told in any of the 4 conversations had. I immediately spotted 2 deep big scratches. I thought well no big deal nothing a little touch up paint cant fix and the car is 7 years old. I walked around the car and found where it had been hit in the back end and there was separation from the bumper and scuffs. clearly the car was hit in the back end. I pointed these things out but I still wanted to purchase the car, so I got the keys and inspected the inside. DIRTY! It was not what I would consider immaculate. once again I thought to myself the car is 7 years old it will still work I could probably clean it up better. so I test drove the car for a half hour or so making sure everything worked like I was told. well it didn't the heat did not even get warm even after 30min of driving. I don't know how you sell a car with no heat in the winter. They did come down a few hundred dollars after a lengthy conversation. I decided not to purchase the car because I had been lied to about everything and I just couldn't trust them. we did not know what was wrong with the heat it could have been 100 to fix or 1500 and I just couldn't take the chance. it was too bad because after everything I found I still liked the car and could get over the small things. I wasted 8 hours of my day and money to get there. this whole situation could have been avoided if they had been honest with me. I DO NOT RECOMMEND THIS DEALER! More

Easy to schedule online & a very attentive staff upon arrival. updates throughout on where service was at/time estimates, notice of what is needed next. arrival. updates throughout on where service was at/time estimates, notice of what is needed next. More

Always a positive experience when we enter the doors of DWVW. The sales experience is always seamless which keeps us coming back. Aaron Heinlein is a top notch salesman and now service manager. Wouldn't DWVW. The sales experience is always seamless which keeps us coming back. Aaron Heinlein is a top notch salesman and now service manager. Wouldn't want it any other way. Thank you. More

Overall its been a great experience. Thru the sales experience with Malcolm and the service with Andre everything has been first class. If the car is half as good as the dealership I'll be extremely ha experience with Malcolm and the service with Andre everything has been first class. If the car is half as good as the dealership I'll be extremely happy. Keep it up, Thanks, Don Scott More

From the time I entered the door, I was greeted with a smile,taken care of very quickly,being conscious of my time. I was provided a loner vehicle while mine was being serviced at no cost, and greatly app smile,taken care of very quickly,being conscious of my time. I was provided a loner vehicle while mine was being serviced at no cost, and greatly appreciate that. My vehicle was done on time as promised,clean upon delivery. More

We chose to sit and wait for our 10,000 mile service to be completed. The service staff were very polite and made sure we were comfortable and well looked after. The service was completed in the allotted be completed. The service staff were very polite and made sure we were comfortable and well looked after. The service was completed in the allotted time slot and the car returned to us in a clean condition. A very good experience. More

Both Andre and Aaron were exceptional in their customer service. They went out of their way to make certain that I left a happy VW vehicle owner. Aaron was very patient with me and took the necessary tim service. They went out of their way to make certain that I left a happy VW vehicle owner. Aaron was very patient with me and took the necessary time to ensure that my car was properly diagnosed and serviced accordingly. Andre is just exceptional in her ability to relate to her customers, as I've witnessed with other guests in the service center (including myself, on every occasion). They both have the ability to turn my frustration into satisfaction, and that is no easy task! Much appreciation to them both! More