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Vision Hyundai Henrietta Rochester
Rochester, NY
1,091 Reviews
In addition to providing the drivers of Henrietta, New York with a cornucopia of new Hyundai Elantra, Sonata, Tucson, Santa Fe Sport, Accent vehicles and pre-owned cars, we at Vision Hyundai Henrietta are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Hyundai lease and financing experts.
But wait, there’s more. After you’ve left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Hyundai car share, our Hyundai Elantra, Sonata, Tucson, Santa Fe Sport and Accent service technicians are available to carry out your model’s routine maintenance needs. Moreover, our comprehensive parts center houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Vision Hyundai Henrietta are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2525 West Henrietta Road Rochester, NY we’re happy to continue the conversation and answer any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,091 reviews
September 05, 2024
Great service and great communication. I really appreciate how fast it was. Getting the free rotation, inspection and maintenance was the highlight of my day. I really appreciate how fast it was. Getting the free rotation, inspection and maintenance was the highlight of my day. More
by DALIAPIANO
Verified CustomerEmployees Worked With
September 04, 2024
Great Prices…to get you in the building. “VIP incentives” (Max trade in value, lowest APR in town, Max savings) - absolute none. Sales reps - phenomenal. Management gave them 0% wiggle “VIP incentives” (Max trade in value, lowest APR in town, Max savings) - absolute none. Sales reps - phenomenal. Management gave them 0% wiggle room to get them their commission. GM - never saw her, hid behind glass. Finance Manager - rude at best. Red Flags: 1) Impossible to get a hold of, calls directed to 3rd party assistance in Miami. 2) 3rd party assistant sold us on a visit for their “VIP incentive program” - none exists. Lied about condition of vehicle. 3) Tried hiding a stubborn Park Brake Engaged light (wiring issue) on cluster just prior to test drive. Came on during test drive, not reported on Carfax. 4) Miami 3rd party assistant - “we’re over paying trade-in value during VIP … blah blah” They KBB’d at the very low end of fair despite 0 issues with our trade-in, GM wouldn’t budge AT ALL. “Guaranteed lowest financing available,” it was closer to 3% higher (including dealer mark-up) than our pre-approval. Finance manager through a fit. “Let me know what you come up with”. No handshake, 0% friendliness, 100% cold. Also, did everything he can to not agree with a purchase agreement with our lender. Followed by storming off in a fit. Put a $100.00 deposit to hold for a week. Drove straight to our usual Burdick Mazda in Syracuse. Warm welcome, All smiles. Asked if I needed a coffee. Absolute 100% Transparency, GM, FM walking around not hiding. Smiling, greetings etc. Gave us 1.5k more on trade in, lowest interest rate possible, no mark ups. My wife and I bought a newer vehicle, 10k more than the Hyundai. In short, we aren’t broke but we value customer experience and service more than anything. Nothing but frowns walking out of Hyundai in Rochester. Please Please! Go see Burdick Mazda or Burdick Hyundai in Syracuse. Ask for Kenny. He’s a straight shooter, no surprises. His leadership, Managers give him the tools and independence that Hyundai Henrietta will never match! Trust me, -US Veteran. More
by No discount Veteran.
Employees Worked With
General Manager Shelly… 0 stars. Finance Manager Russel, 0 stars.
September 01, 2024
Matt was on top of telling me what my car needed. He took the extra time to get me prices of what I needed. He was honest with me. He took the extra time to get me prices of what I needed. He was honest with me. More
by TWISCHMEYER83
Employees Worked With
September 01, 2024
Really good service. I need to align my car and they did it in record time. 👏🏼👏🏼 I need to align my car and they did it in record time. 👏🏼👏🏼 More
by Leonardo Soprani Lackey
Employees Worked With
August 31, 2024
Service department is excellent! I intend to keep coming back for service on my new vehicle. I intend to keep coming back for service on my new vehicle. More
by prladue
Employees Worked With
August 31, 2024
Very kind, professional and competent. Very happy with this place. They treat me with such kindness. Very happy with this place. They treat me with such kindness. More
by christinacarducci
Employees Worked With
Other Employees :
Julie, Brandon and the kind Christian guy , Jeff Hocking
August 31, 2024
Only way to get an update on vehicle is to go in, they don't return phone calls, and 2 weeks later u have to take it somewhere else to get fixed don't return phone calls, and 2 weeks later u have to take it somewhere else to get fixed More
by JLHUNTER0418
August 31, 2024
Everyone from the sales associate Luis, to Matt, the Service Manager to the guys in the Service Department were outstanding, courteous, professional and helpful. Service Manager to the guys in the Service Department were outstanding, courteous, professional and helpful. More
by LDEBELLIS51
Employees Worked With
Other Employees :
Luis Guadalupe, Mr. Trevino (finance)
August 31, 2024
Great job in and out in one . Unheard of these days !!! The hugs in the service department top notch. Unheard of these days !!! The hugs in the service department top notch. More
by gwbush585
Employees Worked With
August 31, 2024
I am thrilled with my new Santa Fe. The dealer and salesman (Jazz) went the above an beyond to secure the color combination I wanted by searching beyond the local area to find my perfec The dealer and salesman (Jazz) went the above an beyond to secure the color combination I wanted by searching beyond the local area to find my perfect car. Than you all for your down to earth and humane approach to auto shopping. I felt that I was listened to and my personal car needs taken into account. More
by stanley.byrd1
Employees Worked With
Jazz Spaulding
