Toyota of Scranton - Service Center

Toyota of Scranton responded

Thank you for taking the time to leave us a review, CKURPIS51! We're thrilled to hear that Hailee Politz provided you with excellent service, as always. It's fantastic to know that your car was ready when promised, ensuring a smooth experience for you. We'll be sure to pass along your kind words to Hailee. We appreciate your continued trust in our services, and we look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear ERMA0, Thank you for taking the time to share your experience with us. We're delighted to hear that you consistently find pleasure and confidence in choosing Toyota of Scranton for your service needs. Jadon is a valued member of our team, and we're thrilled to know that his dedication to customer satisfaction and attention to detail has made a positive impact on your experience. Your kind words serve as encouragement for us to continue delivering exceptional service to all our customers. Should you require any further assistance or have any questions in the future, please feel free to reach out. We appreciate your loyalty and look forward to serving you again. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you, BIGAL271, for sharing your positive experience with us! We're thrilled to hear that your purchase at Toyota of Scranton was easy and stress-free. Providing exceptional service to our customers is always our goal. Should you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Thank you, C.LINCOLN.WOOD, for sharing your positive experience with us! We're thrilled to hear that our team made your car buying process easy and convenient, even allowing you to complete everything over the phone. Your satisfaction is our priority, and we're grateful for your kind words. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

STAGGE, Please contact our Customer Experience Team at 570.702.8776 to further discuss your situation. I do apologize for the error on our part. I know the email address has been removed from our system. Take care, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

Dear MARLENETORRES4041, Thank you so much for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that you found our team to be very professional and attentive to your needs. Providing excellent customer service is always our top priority, and it's fantastic to know that our efforts were appreciated. Maintaining a clean and well-organized facility is important to us, so we're glad that it contributed to your positive experience as well. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help, and we look forward to serving you again. Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear NYSTRAND.RUSSELL, Thank you very much for taking the time to share your positive experience with us at Toyota of Scranton! We're thrilled to hear that your visit to our dealership was one of the greatest experiences you've had, and that you felt personally cared for throughout the process. Our team takes great pride in delivering excellent workmanship, so we're delighted that you were pleased with the installation of your mud flaps and running boards. Ensuring the quality of our services is paramount to us, and we're glad that it met your expectations. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

CARLOGENTILE067, Thank you so much for taking the time to provide feedback about your recent experience at Toyota of Scranton. We greatly appreciate your kind words and are thrilled to hear that you had a pleasurable experience purchasing your 4th RAV with us. Our team strives to make the car-buying process as smooth and enjoyable as possible, and we're delighted that you found our salesperson and finance team to be exceptional. We'll be sure to pass along your compliments to them. We're also thrilled to have earned your trust as your new place for purchasing future vehicles. It means a lot to us that you've chosen to continue your automotive journey with us, especially given your positive experiences with your Tundra. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help make your ownership experience enjoyable and hassle-free. Once again, thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Best Regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Joel, We are genuinely sorry to hear about your recent experience with our dealership. Please accept our sincerest apologies for any inconvenience or frustration caused by our communication error. We understand the importance of providing accurate and efficient service to all our customers, and we regret that we fell short of your expectations in this instance. Rest assured, we take your feedback seriously and will be investigating the root cause of the miscommunication to ensure it does not happen again in the future. Our team is committed to delivering exceptional service and we deeply regret that we did not meet that standard during your interaction with us. We would appreciate the opportunity to make things right and regain your trust. If you would be willing to discuss your experience further, please don't hesitate to reach out to our guest experience team at 570.702.8776. We value your feedback and hope to have the chance to improve your perception of our dealership. Thank you for bringing this matter to our attention. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear BARIFAN, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you consistently have pleasant visits at Toyota of Scranton. Providing courteous and helpful service to our customers is always our top priority, and we're delighted that our team has been able to make your visits enjoyable. Maintaining a comfortable and clean waiting area is important to us, as we want our customers to feel relaxed and at ease during their time with us. Your satisfaction is truly rewarding for our entire team, and we're grateful for the opportunity to serve you. We look forward to continuing to provide you with excellent service for many more visits to come. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, The Toyota of Scranton Team