Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,525 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership
View Awards

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 5,525 reviews

June 25, 2025

Joe in service was great he fixed my unexpected problems I had from a past visit . Great customer service from Joe More

by HDMIKE1340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe M
Report | Print
Jun 25, 2025 -

Toyota of Scranton responded

HDMIKE1340 Thank you for taking the time to share your feedback. We're glad to hear that Joe provided you with great customer service and was able to resolve the issues from your past visit. However, we noticed your rating was 2 out of 5 stars, and we’d appreciate the opportunity to better understand your experience. If there's anything more you'd like to share, please feel free to reach out—we’re always looking to improve. Take care, The Service Team Toyota of Scranton

Jun 25, 2025 -

HDMIKE1340 responded

I don’t know why it came up with 2 stars I did press the 5 stars if there’s a way I can fix it please let me know

June 25, 2025

Great salesman had knowledge of the vehicle provided information about vehicle Nice fraliship Except vehicle had an. Empty windshield washer container Not sure if washers work yet More

by MAGNUM44GD
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Toyota of Scranton responded

MAGNUM44GD, Thank you for your feedback! We're glad to hear you had a positive experience with your salesperson and appreciated the information provided. We apologize for the oversight with the windshield washer fluid and any inconvenience it may have caused. If you’re unsure whether the washers are working, please feel free to stop by or give us a call—we’d be happy to check it out for you. Your satisfaction means a lot to us! Warm regards, The Sales Team Toyota of Scranton

June 25, 2025

Found vehicle told salesman got paperwork finished ate breakfast got out in a quick manner More

by JASONIYOOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Toyota of Scranton responded

JASONIYOOB, Thank you for the great feedback! We're glad to hear everything went smoothly—from finding your vehicle to finishing up paperwork and enjoying breakfast while you waited. We appreciate your business and hope you’re loving your new ride! Warm regards, The Sales Team Toyota of Scranton

June 25, 2025

Two weeks to get our car back for a warranty part and wanted to charge $1200 of extra work. Then to top it all off when they called and said you car is done and we need the rental car back by 4:00 or the More

by BDJAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2025 -

Toyota of Scranton responded

Hi Brian, Thank you for your feedback. We’re sorry to hear that your recent experience caused frustration. We understand how important your time and commitments are, and we truly regret any inconvenience this situation may have caused you and your wife. The part required for your vehicle was under manufacturer backorder, and we did our best to keep you informed throughout the delay. Once the repair was completed, we were happy to cover the cost of the rental vehicle during the wait and offered a flexible return window to help minimize any additional charges. We're glad your advisor worked to support you, and we appreciate your recognition of her efforts. We value your time and feedback—it helps us find ways to improve. If there’s anything more you’d like to discuss or if we can be of further assistance, please feel free to reach out to us directly. Sincerely, Mary Jo Preno VP of Guest Experience Toyota of Scranton 570.702.8776

June 24, 2025

David and the rest of the staff at your dealership are the best that I’ve ever experienced. More

by walhd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Toyota of Scranton responded

walhd, Thank you so much for the kind words! We're thrilled to hear that David and our team made such a positive impression. It truly means a lot to us to be considered the best you've ever experienced — that’s exactly the level of care and service we strive to deliver every day. We look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

June 23, 2025

Communication was great! I showed up early so took a little longer, but the comfortable waiting room and free snacks made it easier. This time gave me the chance to research More

by SLIMPICS_3180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Toyota of Scranton responded

SLIMPICS_3180, Thank you for the great feedback! We're glad our team communicated well and that our waiting area gave you a comfortable space to relax and even get some work done. We know your time is valuable, so we appreciate your patience — and we’re happy the snacks helped too! Looking forward to seeing you next time. Warm regards, The Service Team Toyota of Scranton

June 20, 2025

Brian was so wonderful to deal with …. no pressure and very knowledgeable about all the aspects of the vehicle More

by SKEARNEY517
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Toyota of Scranton responded

SKEARNEY517, Thank you for the great review! We're so happy to hear that Brian made your experience a positive one. His no-pressure approach and deep knowledge of the vehicle are qualities we truly value. We’ll be sure to pass along your kind words to him. Enjoy your new vehicle, and thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

June 19, 2025

Fast service, always take care of all my needs. Easy to get a appointment , and very nice waiting area. More

by lennydel5291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Toyota of Scranton responded

lennydel5291, Thank you for the great feedback! We're glad to hear that scheduling is easy, your needs are always taken care of, and you enjoy our waiting area. We appreciate your support and look forward to seeing you again! Take care, The Service Team Toyota of Scranton

June 19, 2025

Excellent service. Friendly staff and my car was completed on time. Staff explained the results of the service. More

by sharlenewootten
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Toyota of Scranton responded

sharlenewooten, Thank you for your kind words! We're so glad to hear that your visit was timely, the staff was friendly, and everything was clearly explained. We appreciate your trust and look forward to serving you again! Take care, The Service Team Toyota of Scranton

June 18, 2025

Very Professional And Made The Process Of Buying A Vehicle Easy. Would Recommend Them If Anyone Is Looking To By A Vehicle To Give Them A Try More

by AIRBRAKE3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Toyota of Scranton responded

AIRBRAKE3, Thank you for the kind words! We're so glad to hear that your experience was smooth and professional. We truly appreciate your recommendation and look forward to helping you—or anyone you send our way—again in the future! Enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

1
2
3
...
553