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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,333 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,333 reviews

December 16, 2024

“I brought my car to Toyota Scranton for servicing, and the experience was top-notch. The staff was professional, and they completed the work quickly without cutting corners. They even provided a detailed More

by Ho Thang
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Toyota of Scranton responded

Ho Thang, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a top-notch experience with our service team. Professionalism and attention to detail are very important to us, and it’s great to know we delivered on those values. We appreciate your trust and are glad you found the detailed explanation of the services helpful. We look forward to taking care of your car maintenance needs in the future. If there’s ever anything you need, please don’t hesitate to reach out! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 16, 2024

they dont know what they r doingn I will never fo back and I wont reccomend hem either More

by DEELICIOUS63
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Toyota of Scranton responded

DEELICIOUS63, Hi Diana, Thank you for sharing your feedback. I’m sorry to hear about your experience and that we fell short of your expectations. I spoke with you earlier today to better understand what happened, and I’m taking steps to address your concerns. I’m also arranging a meeting with our manager to ensure we resolve the situation and improve moving forward. Your satisfaction is very important to us, and we’d appreciate the opportunity to regain your trust. If you have any additional details or concerns you’d like to share, please don’t hesitate to reach out to me directly. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 16, 2024

This is a well operated and organized business that does everything well to please the consumer. More

by JBOTTJER13
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
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Dec 17, 2024 -

Toyota of Scranton responded

JBOTTJER13, Thank you for your kind words! We’re thrilled to hear that you find our business well-operated and organized. Our goal is always to provide an exceptional experience for our customers, and we’re glad we delivered. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

December 16, 2024

Quick efficient friendly Every call has been met with these qualities I feel safe and well taken care of More

by KAYSUSANW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Toyota of Scranton responded

KAYSUSANW, Thank you for your kind feedback! We’re so glad to hear that every interaction has been quick, efficient, and friendly. Knowing you feel safe and well taken care of is exactly what we strive for. We’re always here for you and appreciate your trust in us! Warm regards, The Service Team Toyota of Scranton

December 13, 2024

Toyota of Scranton gave me a fair deal on my trade-in and on my purchase. More

by suscon535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gallo, Mary Jo Preno
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Dec 13, 2024 -

Toyota of Scranton responded

suscon535, Thank you for your feedback! We’re glad to hear you felt you received a fair deal on both your trade-in and purchase. Providing a transparent and positive experience is always our goal. We appreciate your trust in Toyota of Scranton and look forward to serving you again in the future! Warm regards, The Team at Toyota of Scranton

December 13, 2024

I came recommended from my auto mechanic Mark at Automarx and they lived up to what he said they would. Very professional, from start to finish = friendly, knowledgeable folks. More

by VANW2DLT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Toyota of Scranton responded

VANW2DLT, Thank you so much for your kind words and for trusting us with your visit, especially on Mark's recommendation! We're thrilled to hear we lived up to your expectations and that you found our team friendly and professional. It's always our goal to provide knowledgeable and seamless service from start to finish. If there's anything we can assist you with in the future, please don't hesitate to reach out. Safe travels! Warm Regards, The Toyota of Scranton Team

December 12, 2024

I continue to come back to toyota because the service from jon higgins is fantastic More

by SREUTHER80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Toyota of Scranton responded

SREUTHER80, Thank you so much for your kind words! We’re thrilled to hear that Jon Higgins consistently provides you with fantastic service. We’re lucky to have him on our team, and your continued trust in Toyota of Scranton means the world to us. If there’s ever anything else we can do to make your visits even better, please don’t hesitate to let us know. We look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

December 11, 2024

Service at Toyota of Scranton is always great. Friendly staff and the work is always great More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Toyota of Scranton responded

LNSEC, Thank you for the wonderful feedback! We're thrilled to hear that you consistently have a great experience with our friendly staff and quality service. We look forward to continuing to exceed your expectations in the future! Warm regards, The Service Team Toyota of Scranton

December 11, 2024

They are professional. They are polite. They are helpful. They are quick with service. They have good mechanics and enough mechanics. Their whole service department is More

by JEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Weinberger
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Dec 11, 2024 -

Toyota of Scranton responded

JEFF, Thank you for sharing such kind words about our service department! We're delighted to hear that our team’s professionalism, politeness, and efficiency made your experience a positive one. It's great to know you appreciate our skilled mechanics and the effort we put into providing quick and helpful service. Your support means a lot to us, and we look forward to continuing to serve you! Thank you, The Service Team Toyota of Scranton

December 10, 2024

Scott and Corey were very helpful. I was told a brief history of the car I had purchased and found that to also be helpful. Two very good guys. More

by MOUSHE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Toyota of Scranton responded

MOUSHE, Thank you for sharing your positive experience! We're thrilled to hear that Scott and Corey were so helpful and that you appreciated the brief history of your vehicle. We’re lucky to have such great team members, and it’s wonderful to know they made your experience enjoyable. If there’s anything more we can do for you, please don’t hesitate to reach out. Enjoy your new car! Warm regards, The Sales Team Toyota of Scranton

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