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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,575 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,575 reviews

September 02, 2025

Kacie is great; always ensures I am comfortable and informed. The staff is friendly and accommodating. I've had my Toyota vehicles serviced at Toyota of Scranton for many years and trust that I am ge More

by LROSENBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Toyota of Scranton responded

LROSENBERRY, Thank you for your loyalty and kind words! We’re so glad to hear that Kacie and our team consistently make you feel comfortable and well-informed. It’s wonderful to know you’ve trusted us with your Toyota vehicles for so many years, and we’re proud to provide you with top-notch service every visit. We truly appreciate your support and look forward to taking care of your vehicles for many more years to come! Warm regards, The Service Team Toyota of Scranton

September 02, 2025

Jason was very courteous , friendly and knowledge of his job description. He explained everything I had to know very easily. More

by brantwgiants
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2025 -

Toyota of Scranton responded

brantwgiants, Thank you for sharing your experience! We’re so glad to hear that Jason’s courtesy, friendliness, and clear communication made your visit a positive one. We’ll be sure to share your kind words with him, and we appreciate your trust in our team! Take care, The Service Team Toyota of Scranton

September 02, 2025

Awesome dealership, they go above and beyond to make your experience a pleasant one. Stephanie has always kept the customer needs priority number one. Can’t thank her and Toyota of Scranton enough to making More

by RKSIMONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2025 -

Toyota of Scranton responded

RKSIMONJR, Thank you for sharing such kind words! We’re thrilled to hear that Stephanie and our team consistently make your experience a positive one and keep your needs as the top priority. We truly appreciate your trust and look forward to continuing to provide you with excellent service every time you visit! Warm regards, The Service Team Toyota of Scranton

September 01, 2025

My experience with the service department was excellent. Stephanie McNair was wonderful to work with. She kept me informed all the way and made me feel like a valuable customer and not just a number. I More

by CAROLCOWS64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2025 -

Toyota of Scranton responded

CAROLSCOWS64, Thank you for sharing your experience! We’re so glad to hear Stephanie made you feel valued and kept you informed throughout your visit. We’ll be sure to pass along your kind words to her and the team. We truly appreciate your recommendation and look forward to welcoming you back to Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

September 01, 2025

Kaci waited on us, understood our issue and resolved it beyond satisfaction. Doug (who sold us our Sienna) also came over to see us. More

by JPETLOCK56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Toyota of Scranton responded

JPETLOCK56, Thank you for sharing your experience! We’re so glad Kaci was able to fully understand your concern and resolve it beyond your expectations. It’s also great to hear that Doug stopped by to say hello—it’s always nice to see familiar faces. We appreciate your trust in our team and look forward to serving you again! Warm regards, The Toyota of Scranton Team

August 30, 2025

Felt very at ease everybody was very nice. Would recommend felt no pressure at all. More

by KNEES1214
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2025 -

Toyota of Scranton responded

KNEES1214, Thank you for your kind words! We’re so glad you felt comfortable and never pressured during your visit. Our team works hard to create a welcoming experience, and your recommendation means a lot. We appreciate your support! Warm regards, The Sales Team Toyota of Scranton

August 29, 2025

Every one is very freindly. they treat you like family instead of just a sale. More

by RUSTYN617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

Toyota of Scranton responded

RUSTYN617, Thank you so much for your kind words! We’re thrilled to hear you feel like part of our Toyota of Scranton family. Providing a friendly, welcoming experience is always our goal, and your feedback means a lot to our team. We truly appreciate your support and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

August 29, 2025

Clean service center. Make you feel welcome but had a problem with the oil change this time around. More

by JUSTJOAN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

Toyota of Scranton responded

JUSTJOAN23, Thank you for your honest feedback. We’re glad to hear you felt welcome and appreciated the cleanliness of our service center, but we’re very sorry to learn there was an issue with your oil change. We’d like the chance to make this right and ensure your next visit is nothing but positive. Please feel free to reach out to me directly so we can review what happened and address your concerns. Your satisfaction is very important to us. Warm regards, The Service Team Toyota of Scranton

August 28, 2025

I just wanted it said that yes I bought a truck over the phone at a dealership three hours from and I knew the risks involved However the truck has uv damaged headlights, obvious ash up in the visor as well More

by JACOBJORDAN1274
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Burgess
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

Toyota of Scranton responded

Dear Jacob, Thank you for taking the time to share your feedback. We truly appreciate your honesty and the level of detail you’ve provided. We’re sorry to hear about the condition of your truck upon delivery and that it left you feeling taken advantage of—this is never the experience we want our guests to have, especially when purchasing a vehicle sight unseen. Your comments about the parking brake issue, headlights, and other items have been noted, and we’ll use this as an opportunity to review how we inspect and present vehicles before delivery. Even though you’ve chosen to handle the repairs yourself, we’d still like to discuss this further and see how we can make things right. Thank you again for your business and for bringing this to our attention. Your feedback helps us improve and ensure a better experience for every guest. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

August 28, 2025

Excellent service and very. Friendly staff will tell my friends that they would. Like the service also More

by nicki11582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Toyota of Scranton responded

nicki11582, Thank you for your kind words! We’re so glad to hear you enjoyed our excellent service and friendly team. Your recommendation means so much to us, and we look forward to welcoming you and your friends in the future! Warm regards, The Service Team Toyota of Scranton

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