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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,538 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,538 reviews

August 01, 2025

Went in for a free tire rotation for my 2024 RAV 4 less than 18,000 miles and left with an estimate for 2100 dollars of work they said needed to be done on my car that I have had for 14 months . They sh More

by mahoney1134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hailee Politz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2025 -

Toyota of Scranton responded

mahoney1134, Thank you for sharing your feedback. We're very sorry to hear about your recent experience and understand how frustrating this must have been for you. Our goal is always to provide clear, honest recommendations based on each vehicle’s condition, but we never want our guests to feel overwhelmed or pressured. We’d appreciate the opportunity to review your visit and discuss the concerns in more detail. Please feel free to reach out to me directly at 570.702.8776, as we’d like to regain your trust and ensure your confidence in both your vehicle and our service. Regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

July 31, 2025

Two top notch gentlemen. Got the job done. I appreciate the no pressure sales approach. More

by ELLIOTTCME
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2025 -

Toyota of Scranton responded

ELLIOTTCME, Thank you for the great feedback! We're so glad to hear you appreciated the no-pressure approach and that our team made the experience a positive one. We'll be sure to share your kind words with them. Enjoy your new vehicle, and thank you for choosing Toyota of Scranton! Warm regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

July 31, 2025

Very trustworthy dealership. Great value for our trade and an amazing price for the SUV we bought". More

by OLEG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden
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Aug 01, 2025 -

Toyota of Scranton responded

OLEG, Thank you for the kind words! We're thrilled to hear you felt confident in working with us and that you received great value for your trade and your new SUV. We truly appreciate your trust in Toyota of Scranton and look forward to serving you again in the future! Warm regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

July 29, 2025

It was okay. I hate that the price on the window is not what you pay. Should tell people that it is going to cost 4-5 thousand more to get the coverage that the More

by JPW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2025 -

Toyota of Scranton responded

JPWO, Thank you for your feedback. We’re sorry to hear that aspects of your experience did not meet your expectations. Transparency is very important to us, and we regret if there was any confusion regarding pricing or recommended coverage options. We aim to provide all the information needed to make an informed decision and would be happy to review anything further with you. If you’d like to discuss your experience in more detail, please don’t hesitate to reach out. Your input helps us improve. Sincerely, The Guest Experience Team Toyota of Scranton

July 29, 2025

I have leased several vehicles and am very pleased with the service I have received on these vehicles. Jason is the best! More

by LGELIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Toyota of Scranton responded

Dear LGELIK, Thank you for your continued loyalty and kind words! We’re so glad to hear that your leasing and service experiences have been consistently positive. Jason will be thrilled to know his efforts have made such a great impression. We truly appreciate your trust in us and look forward to continuing to serve you for many miles to come! Warm regards, The Customer Experience Team Toyota of Scranton

July 24, 2025

Toyota of Scranton is always amazing when I take my car to get serviced. They treat me so well. More

by TESHUNE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Jul 24, 2025 -

Toyota of Scranton responded

TESHUNE10, Thank you for the wonderful feedback! We're so glad to hear you feel well taken care of during your visits. Providing an exceptional experience every time is what we strive for. We truly appreciate your continued trust in us! Warm regards, The Service Team Toyota of Scranton

July 21, 2025

Great place to shop and quick at fixing my truck. I will recommend you to others. More

by CHRISTMANC13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2025 -

Toyota of Scranton responded

CHRISTMANC13, Thank you for the great feedback! We’re glad to hear your experience was smooth and that your truck was taken care of quickly. Your recommendation means a lot to us — we truly appreciate your support and look forward to seeing you again! Warm regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

July 18, 2025

Polite prompt service. Nice they give you chit for breakfast or lunch .A comfortable atmosphere. More

by EDHOLZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2025 -

Toyota of Scranton responded

Hi EDHOLZ, Thank you for the kind words! We're glad you enjoyed the polite, prompt service and the comfortable atmosphere. We’re happy to offer the meal voucher as a small way to make your visit more enjoyable. We appreciate your support and look forward to seeing you again! Warm regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

July 16, 2025

Great company good customer service great people. I will always get my cars from your company More

by KIMMYFIL1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 14, 2025

I have purchased several vehicles and have had a great experience with sales and with service. More

by poisoni004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Megan in sales and John Lawler in finance
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Jul 14, 2025 -

Toyota of Scranton responded

poisoni004, Thank you for your continued loyalty! We’re grateful for your kind words and thrilled to hear that both our sales and service teams have consistently provided you with great experiences. We look forward to serving you for many years to come! Warm regards, The Toyota of Scranton Team

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