Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,525 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership
View Awards

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 5,525 reviews

July 02, 2025

Great service team! Answers all my questions and are very knowledgeable. Would recommend to anyone! More

by CBFRANCESKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2025 -

Toyota of Scranton responded

CBFRANCESKI, Thank you for the great feedback! We're so glad to hear our service team was able to answer all your questions and provide a helpful, knowledgeable experience. We truly appreciate your recommendation and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

July 02, 2025

The dealership is great and I'm always pleased with the service. What's annoying is the 15-word minimum on this review. More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2025 -

Toyota of Scranton responded

bill, Thank you for the great feedback—and for sticking with us through the 15-word minimum! We're happy to hear you're always pleased with the service and truly appreciate your continued support! Warm regards, The Service Team Toyota of Scranton

July 01, 2025

Friendly, professional , relaxing. Work done as promised . Comfortable waiting area with complimentary food and beverage. More

by JKWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

Toyota of Scranton responded

JKWD, Thank you for the wonderful feedback! We're so glad you found the experience friendly, professional, and relaxing. It's great to hear the work was completed as promised and that you enjoyed the comfort of our waiting area. We appreciate you choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

July 01, 2025

Excellent customer service from start to finish. We drive an hour to come to Toyota of Scranton. Thank you More

by DIG2MOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

Toyota of Scranton responded

DIG2MOM, Thank you so much for the kind words and for going out of your way to visit us—we truly appreciate your loyalty and trust! We're glad to hear you received excellent customer service from start to finish. Safe travels, and we look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

June 30, 2025

jonathan lane and the parts dep. ordered the wrong parts three time. mag wheels, running boards, lug nuts, drip edge for windows. jonathan was supposed to set up an appointment for t More

by ASAVINA62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

Toyota of Scranton responded

Dear ASAVINA62, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our Parts Department and the repeated issues you encountered. This is not the level of service we strive to provide, and we sincerely apologize for the frustration and inconvenience caused. Your concerns have been shared with our management team, and we will be reviewing the situation internally to understand where the breakdown occurred and ensure corrective actions are taken. We’d appreciate the opportunity to speak with you directly so we can make things right and regain your trust. Please feel free to reach out to me at your convenience at 570.702.8776. Thank you again for bringing this to our attention. Sincerely, Mary Jo Preno VP of Guest Experience Toyota of Scranton

June 30, 2025

Excellent service as always. Stephanie was very helpful and courteous. An enjoyable experience every time More

by STEVEN.CARROLL12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

Toyota of Scranton responded

STEVEN.CARROLL12, Thank you so much for your kind words! We're thrilled to hear that Stephanie provided you with excellent service and that your visits continue to be enjoyable. We truly appreciate your loyalty and look forward to seeing you next time! Warm regards, The Service Team Toyota of Scranton

June 30, 2025

As always a fine service experience. My service advisor was professional, knowledgeable, and able to answer my questions. Hailee represents Toyota of Scranton well. Car was ready as prom More

by MLHIMKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

Toyota of Scranton responded

MLHIMKA, Thank you for the thoughtful review! We're so glad to hear that Hailee and Tiffany took great care of you and made the process smooth from start to finish. We truly appreciate your continued trust in us and look forward to providing you with many more “happy endings” in the future! Warm regards, The Service Team Toyota of Scranton

June 28, 2025

It was an excellent experience from the moment we arrived. We were greeted by David B. who was friendly and knowledgeable. He was able to answer any questions we had and ended up leaving with a vehic More

by MMTRACY5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Baum/Greg Pincus
Report | Print
Jun 29, 2025 -

Toyota of Scranton responded

MMTRACY5, Thank you so much for your kind words! We’re thrilled to hear that your experience with David B. and our finance team was excellent from start to finish. It’s great to know you’re still thrilled with your purchase weeks later—that’s exactly the feeling we hope every guest leaves with. Thank you for choosing Toyota of Scranton, and we wish you many happy miles ahead! Take care, The Sales Team Toyota of Scranton

June 26, 2025

Love the way I'm treated there. Always helpful and kept informed what they were doing with my truck More

by GSAMDOC2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2025 -

Toyota of Scranton responded

GSAMDOC2, Thank you so much for your kind words! We're happy to hear you feel well taken care of and appreciated. Keeping you informed and making sure you’re comfortable with the service on your truck is always our priority. We look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

June 25, 2025

From start to finish it was like a well oiled machine. Everyone was so nice and helpful. It was quick and efficient. Highly recommend. More

by LMLEFKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Toyota of Scranton responded

LMLEFKOWSKI, Thank you for the wonderful feedback! We're so glad to hear that your experience felt seamless and efficient from start to finish. It's great to know our team made a positive impression, and we truly appreciate your recommendation! Warm regards, The Service Team Toyota of Scranton

1
2
...
553