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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,464 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,464 reviews

April 24, 2025

Overpriced. Did not fix original issue. Had to take to my regular mechanic who did. Always trying to upsell. Would not recommend. I will not be back. More

by RICKPASKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Ochwat
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Toyota of Scranton responded

RICKPASKO, Thank you for your feedback. We're sorry to hear that your experience with us did not meet expectations. It’s disappointing to learn that the original issue was not resolved to your satisfaction, and we understand how frustrating that must have been. Your comments about pricing and upselling are also taken seriously, as we aim to be transparent and respectful in every interaction. We truly value all feedback as it helps us improve. If you're open to it, we would appreciate the opportunity to learn more about your visit. Please feel free to contact me directly at570.702.8776, so we can review what happened. — Mary Jo Preno Guest Experience Team Toyota of Scranton

April 21, 2025

We were very pleased with dealership and working with Nicki and Ryan. We feel that they were upfront and easy to work with More

by PATCH0
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Toyota of Scranton responded

PATCH0, Thank you so much for your kind words! We're thrilled to hear that you had a great experience working with Nicki and Ryan. Being upfront and easy to work with is exactly what we strive for, and we're glad that came through during your visit. We truly appreciate your trust in us and look forward to being here for you whenever you need us! — The Team at Toyota of Scranton

April 21, 2025

Hailey was awesome! The food voucher was really nice! Good sandwiches and big fresh salads! Nice waiting area, very clean and comfy. Café attendant was very kind! Hailey More

by STEPHANALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nice woman that runs the cafe!!
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Apr 22, 2025 -

Toyota of Scranton responded

STEPHANALA, Thank you for the wonderful review! We’re so glad to hear that Hailey took great care of you and that you enjoyed the food voucher and our café offerings. We believe every guest deserves a comfortable, respectful experience—no matter what vehicle they drive—and it’s great to know that came through during your visit. We’ll be sure to share your kind words with Hailey and our café attendant. We truly appreciate you choosing Toyota of Scranton and hope to see you again! — The Team at Toyota of Scranton

April 21, 2025

No Issues. Dropped off vehicle. Ready when promised. Great Service and thanks to Stepanie for wonderful service once again. More

by CHICAGOBEARS3485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Toyota of Scranton responded

CHICAGOBEARS3485, Thank you for the kind words and for being a valued guest! We're happy to hear everything went smoothly and your vehicle was ready as promised. Stephanie will be thrilled to know her service made a positive impact once again. We truly appreciate your continued trust in Toyota of Scranton and look forward to seeing you next time! — The Team at Toyota of Scranton

April 21, 2025

First time for service, Was a bit confusing learning the system. Once I figure the system out easy peasy. More

by MHAKWATUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie McNair
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Apr 22, 2025 -

Toyota of Scranton responded

MHAKWATUT, Thank you for sharing your experience with us! We understand that navigating a new service process can feel a bit confusing at first, and we truly appreciate your patience. We're glad to hear that once things clicked, it was smooth sailing. Please know that we're always here to guide you through the process and make each visit easier and more comfortable. We look forward to seeing you again and making your next experience even better! — The Team at Toyota of Scranton

April 19, 2025

everything went well with my Rav-4 2021 car service. All my questions were answered and enjoyed my lunch with the compliments of Jon/Kacie. More

by JANDPMCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Toyota of Scranton responded

JANDPMCS, Thank you for the great review! We're glad everything went smoothly with your RAV4 service and that all your questions were answered. It’s wonderful to hear you enjoyed lunch—Jon and Kacie will be happy to know their gesture was appreciated! We look forward to seeing you again next time. Warm regards, The Toyota of Scranton Service Team

April 16, 2025

Nice people to deal with. Staff made car buying easy. I would recommend buying a car from this dealership. More

by AKKP
Recommend Dealer
Yes
Employees Worked With
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrianna,Neff
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Apr 16, 2025 -

Toyota of Scranton responded

AKKP, Thank you so much for the wonderful review! We're thrilled to hear that our team made your car-buying experience easy and enjoyable. We truly appreciate your recommendation and look forward to being here for you anytime you need us. Enjoy your new vehicle. Warm regards, The Sales Team Toyota of Scranton

April 15, 2025

Everyone wanted to help in any way possible with all my questions. Very curtious and will recommend ths place to everyone I know More

by BADTEMPER1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gerardo Patino-Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Toyota of Scranton responded

BADTEMPER1, Thank you for the great feedback! We're so glad to hear that our team was courteous and eager to assist with all your questions. Your recommendation means the world to us, and we truly appreciate you spreading the word. We look forward to welcoming you back anytime! Warm regards, The Sales Team Toyota of Scranton

April 15, 2025

Hailee is the best! She explains everything clearly, so there are no surprises. She also kept me informed of the status, via text. More

by aprilshowers38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

Toyota of Scranton responded

aprilshowers38, Thank you so much for the kind words! We're thrilled to hear that Hailee made your service experience clear and comfortable from start to finish. Keeping our guests informed every step of the way is a top priority, and it's great to know Hailee delivered just that. We truly appreciate your feedback and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

April 13, 2025

Highly professional, not high-pressured. They listened to our needs and found the right vehicle. More

by gratefulgardener356
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Luyster
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Baum, Sales Professional
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Apr 13, 2025 -

Toyota of Scranton responded

gratefulgardener356, Thank you for the wonderful feedback! We're so glad to hear that you felt listened to and supported throughout your experience. Our team takes pride in providing a professional and pressure-free environment, and it's great to know we were able to help you find the right vehicle. Thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

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