Toyota of New Bern

buying new car Bob was both friendly and knowledgable and truly listened to me with regard to the elements I needed and wanted in a car. He executed the sale in a ti Bob was both friendly and knowledgable and truly listened to me with regard to the elements I needed and wanted in a car. He executed the sale in a timely fashion and was extremely helpful with demonstrating the appropriate use of all of the features in the car. My experience was very positive! More

Do not drive out of your way to get here! Do not drive out of your way to get here!!! I spoke with Jenny Valentin on the phone literally ALL day about a used vehicle. She went back and forth w Do not drive out of your way to get here!!! I spoke with Jenny Valentin on the phone literally ALL day about a used vehicle. She went back and forth with me on a price and we finally agreed on an out the door price. They are over an hour away. She ASSURED me that she has four kids and that she's a trustworthy person so I wouldn't be wasting my time if I drove there. I have a 15 month old. So driving anywhere is never really that pleasant. We went to the bank and got the loan for the amount she said. Mind you under the VIN she gave us. She told us it would be detailed and ready for us when we got there for our 630 appointment. When we walked in no one had any idea what we were talking about. Jenny had left for the day. I double checked to make sure we were even at the right dealership. We were! The car (which by the way is a $40,000 SUV) wasn't pulled up and most certainly wasn't detailed. When they went and got it it looked like someone was living inside of it. There was dirty bottles, change everywhere and shirts in the back of it. It was a mess. We were told It had 9000 miles on it and some change. When we got there it had 10, 000 approaching 11,000. Something was for sure off. But I was again assured that it would be detailed and ready for me to go. They had me drive it. Then sat me down and quoted me literally thousands more that what Jenny and I agreed on. I was both flabbergasted and very angry. They took my phone with all our texts and came back with it. Their response? "Sorry Jenny is new and doesn't really know what she's doing so she was in the wrong telling you this." 😡 If I could share screen shots on here I would. We literally were texting all day. And she most certainly was talking with her sales manager. Why make her look like an incompetent little girl? Oh that's right. Because they never intended to honor what they said to begin with. And this was all a ruse to get me there. I don't care if they call me and tell me they'll honor below what I was initially offered. I'll never go back to this place again. They are untrustworthy and a great way to waste your time. I can't imagine that the vehicles they sell are not lemons. It's likely just a lucky shot if you get a good one. More

Sales Experience Was Very Good Recently purchased a new SUV at Toyota of New Bern. Bruce Smith was our salesman and he was excellent. Patient, straightforward, easy to deal with. Recently purchased a new SUV at Toyota of New Bern. Bruce Smith was our salesman and he was excellent. Patient, straightforward, easy to deal with. Once we had reached a deal, I was turned over to "finance". This basically consisted of signing papers and having extended warranty pushed on me. I found this to be obnoxious. The reason I bought the Toyota was for its reliability. Then the finance guy starts telling me that I will need this coverage and how everything is so expensive to fix these days. I felt like saying "well if this vehicle is going to be such a maintenance headache, then forget the deal". If it were not for the interaction with finance, I would have rated the experience a ten. More

Great experience The salesman, Robert Gantert has always been the kind of salesman you hope for. This is the second Toyota RAV4 I've purchased here... wonderful! The The salesman, Robert Gantert has always been the kind of salesman you hope for. This is the second Toyota RAV4 I've purchased here... wonderful! The second part of sales is always the telling part of a dealership...Service. All of the service personnel is extremely helpful. Love this dealership! More

Best experience so far when buying a vehicle The representatives were very knowledgable, caring, and helpful. Most experices I've had in the past or other dealerships the reps were pushy and rude The representatives were very knowledgable, caring, and helpful. Most experices I've had in the past or other dealerships the reps were pushy and rude but my wife and I felt right at home here and plan on doing all our future purchases with them while living in NC. More

Professional, Patient, Friendly My rating is based on the professionalism the minute I pulled up. Knowledge of the product that I was purchasing, and the whole team at Toyota of New My rating is based on the professionalism the minute I pulled up. Knowledge of the product that I was purchasing, and the whole team at Toyota of New Bern went above, and beyond to make me feel right at home. I drove over 4 hours to get there, and will drive it again on my next Toyota purchase. I was not very knowledgeable about the technology in the car but, my sales person Chad Smith was very patient with me teaching me every aspect of the vehicle. Also, Chad gave me a tour of the facility of the service department never had that done at any other dealership in the past. This is my first Toyota but, not my last. Impressed from beginning to end. More

Great experience It was a great experience and it was handled professionally all around to everybody that was in contact with me. They made a great deal and work with It was a great experience and it was handled professionally all around to everybody that was in contact with me. They made a great deal and work with me as much as they could to get everything I wanted. More

The Best of the Best Over the years, I have owned many Hondas. Although I never had any issues with any of them, I decided to buy a Toyota this time. I wanted something a Over the years, I have owned many Hondas. Although I never had any issues with any of them, I decided to buy a Toyota this time. I wanted something a tad bit smaller but with all the "bells n whistles!" The new RAV4 fits the bill. It is loaded with goodies and the ride is awesome! I would highly recommend this car and dealership to anyone! More

New Car Our salesman "Joe McIntyre" was very nice and he worked with us through the whole process. This is the second car we got from them. My daughter, sist Our salesman "Joe McIntyre" was very nice and he worked with us through the whole process. This is the second car we got from them. My daughter, sister and brother in law got their car there also. We all are very pleased with their service. More

MAKE LOTS OF BROKEN PROMISES I RECENTLY PURCHASED A VEHICAL MY SALEAMAN NAME WAS MICHEAL WEIDECKER HE WAS NICE UNTIL VEHICLE WAS PURCHASED I SIGN PAPER WORK ONE INTEREST RATE WAS I RECENTLY PURCHASED A VEHICAL MY SALEAMAN NAME WAS MICHEAL WEIDECKER HE WAS NICE UNTIL VEHICLE WAS PURCHASED I SIGN PAPER WORK ONE INTEREST RATE WAS CALLED BACK TWO DAYS LATER SAYING I NEEDED TO COME BACK AND Resign PAPER WORK WITH A HIGER INTEREST RATE OR I WOULD NEED TO BRING THE CAR BACK BEFORE THEY CLOSED AT 8 AFTER RECEIVING THE CALL I TRIED CALLING SALESMAN HE WAS ALWAYS BUSY N NEVER RETURNED MY CALL UNTIL POSTING A REVIEW .. BEFORE LEAVING THE DEALERSHIP SALESMAN MICHEAL WEIDECKER SAID THAT HE REALLY ENJOYED ME AND BC HE REALLY LIKED ME THAT HE WOULD SEND ME A 100$ GAS CARD WHICH I HAVENT YET RECIEVED A MONTH LATER I POSTED A REVIEW ONCE BEFORE AFTER POSTING HE CALLED AND TOLD ME THAT HE WAS SORRY IT SLIPPED HIS MIND BUT HE HAD THE CARD IN FRONT OF HIM ON HIS DESK AND HE WOULD BE SENDING IT OFF BEFORE HE LEFT WORK THAT DAY IT HAS NOW BEEN 2 MORE WEEKS AND I HAVENT YET RECIEVED IT ... THEY WILL TELL U WHAT THEY WANT TO GET U TO PURCHASE THEN AFTER U WILL NEVER BE ABLE TO REACH THEM AGAIN AND THEY WILL NO LONGER RETURN UR PHONE CALLS ..IF PROMISED ANYTHING PLEASE GET IT ON PAPER WORK More