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Toyota of New Bern
New Bern, NC
325 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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325 Reviews of Toyota of New Bern
September 03, 2025
Dealership was good, but I would avoid Scott Tusing if at all possible. I would recommend Amber. Scott never smiled one time. We purchased four Premium Michelin tires, Scott never wrote down, even though we all possible. I would recommend Amber. Scott never smiled one time. We purchased four Premium Michelin tires, Scott never wrote down, even though we mentioned it several times, asking the service personnel to replace the spare tire. Guess what? The spare tire was not replaced. Amber took care of it. I mentioned it to Scott, he acted like he could not be bothered with it. More
by Larry
Employees Worked With
Scott Tusing
September 01, 2025
Bought a car on Friday. Sunday comes and the check engine light comes on. I reset it via disconnecting the battery and contact the store to bring it in on Tuesday. Same day Sunday comes and the check engine light comes on. I reset it via disconnecting the battery and contact the store to bring it in on Tuesday. Same day tire has a hole in it. Take it to a store because Toyota shop is closed. Tire shop finds huge bubbles on my tire. I replace tire because I can't drive on the one I have. I visit Toyota on Monday and the used car GM (Steve) tells me I'm out of luck because I could have just used the donut. This was less than 100 miles since I bought the car. AVOID THIS PLACE LIKE THE PLAUGE. They will sweet talk you and make you feel good until they get your money. Then they have no loyalty. Biggest xxx hole ever is used car GM Steve. All this over $155. Toyota lost a customer over $155. Buy Toyota but not from here. More
by agagaggaga
Employees Worked With
Michael Moore
August 29, 2025
Heather was very helpful this morning as I tried to sort out a technical recall on my brakes that come to find out is beyond the 36,000 MI warranty, which is really screwy considering it's brakes it should out a technical recall on my brakes that come to find out is beyond the 36,000 MI warranty, which is really screwy considering it's brakes it should be covered. More
by tc1183
Employees Worked With
Heather
August 28, 2025
Made an appointment 1 day. Got it in immediately. The next day to care of all the needs that was requested and I linked the period of time very pleased with the dealership and Got it in immediately. The next day to care of all the needs that was requested and I linked the period of time very pleased with the dealership and Romney. More
by PAB82752
Employees Worked With
Robert
August 21, 2025
We looked around for the right car from Jacksonville NC and Wilmington and New Bern NC the dealers we friendly but coming to New Bern Toyota was the best choice in of them all. The staff was friendly but S and Wilmington and New Bern NC the dealers we friendly but coming to New Bern Toyota was the best choice in of them all. The staff was friendly but Steven and the staff at New Bern Toyota we the best. They listened t I our concern and the type of car that we were looking for and was not having to be placed on a waiting list. They had the right car on the lot several.of them and we chose the one that we wanted not being pressured. We are truly a satisfied with our purchase and the help of Steven and the staff at New Bern Toyota. We will recommend New Bern Toyota to all of our friends that are looking for a new car. More
by cobb3150
Employees Worked With
Steven Smith
July 31, 2025
The reason why I use toyota of new Bern is your two tec supervisors ,Amber Frazie and Rob Briggs. They get me in on time and keep me posted on the work on my vehicle they are both assets to your dealership supervisors ,Amber Frazie and Rob Briggs. They get me in on time and keep me posted on the work on my vehicle they are both assets to your dealership. More
by william moller
Employees Worked With
Rob Briggs and Amber Frazie
July 28, 2025
Brought my Corolla in for some routine service last week. Scott Tusing had me in and out in record time. He was super friendly! This is a well-run dealership. Scott Tusing had me in and out in record time. He was super friendly! This is a well-run dealership. More
by Bill
Employees Worked With
Scott Tusing
