Toyota of New Bern

Amber is a true professional. She keeps the customer updated as to the status of the service. Amber is a true professional. Thank you for such great service. She keeps the customer updated as to the status of the service. Amber is a true professional. Thank you for such great service. More

Had my wife’s Toyota Highlander in for servicing on 29 October 2024. Rob was customer service rep. And was absolutely wonderful. Professional, friendly and knowledgeable!! It’s people like him that keep October 2024. Rob was customer service rep. And was absolutely wonderful. Professional, friendly and knowledgeable!! It’s people like him that keep me coming back to Toyota of New Bern for all our vehicle maintenance. I know what they do is a big team effort, but the customer service rep is the first and last person you speak with. They set the tone for your entire visit. if you haven’t done, so already, give him a raise More

They were fast efficient and didn't upscale recommendations that they said my car needed recommendations that they said my car needed More

The wait time was not long at all! And also the service tech was good Sam did a great job checking us in! Keep up the amazing work 👍 And also the service tech was good Sam did a great job checking us in! Keep up the amazing work 👍 More

I purchased my 4-Runner from Toyota of New Bern's old location in 2003. The new facility is very nice and has a great customer waiting area. I deal with Scott Tusing in the service department. He is very location in 2003. The new facility is very nice and has a great customer waiting area. I deal with Scott Tusing in the service department. He is very cordial and very knowledgeable. He's just an overall nice guy. Since my vehicle is 21 years old, I like to have it checked over every six months. The mechanic checks to make sure everything is in good condition, and I always feel safe driving after my vehicle is serviced. I do have to drive quite a distance to have my vehicle serviced, but I feel it's worth it. I like to have knowledgeable Toyota-trained service people servicing my 4-Runner. More

Always fast, friendly and do a great job of servicing our vehicles. The drop off and check in process is painless. vehicles. The drop off and check in process is painless. More

The price point was excellent for buying 4 tires. The people were friendly and hospitable. Overall, it was a great experience. The people were friendly and hospitable. Overall, it was a great experience. More

Usual efficient service. Stayed in touch during service advisor contact as technician recommended additional services. Stayed in touch during service advisor contact as technician recommended additional services. More

Very professional and answers all of our. Questions that we had about the truck that we just bought Questions that we had about the truck that we just bought More

Very clean facility, great customer service, and good honest work done in the service department. Total shout out to Dan Cluck who goes above and beyond everytime I’m there for service, which is very oft honest work done in the service department. Total shout out to Dan Cluck who goes above and beyond everytime I’m there for service, which is very often because I drive A LOT for work. I will always recommend this dealership! More