Toyota of New Bern

This is the worst dealership I ever had to deal with in 30 years. The lying, cheating, unfriendly crooked staff is unreal. The service manager takes the prize. I wouldn’t trust this dealership for anything 30 years. The lying, cheating, unfriendly crooked staff is unreal. The service manager takes the prize. I wouldn’t trust this dealership for anything. I took my truck in for an oil change and while it was on the lift they told me that my water pump was leaking and it needed to be changed – oh yeah and while the water pump was being changed I might as well change the timing belt. Total bill for repairs would have been over $1200 – I told them just change the oil and give me back my keys. Held my keys hostage for 45 minutes while still trying to talk me into the repairs. I take great care of my truck I knew the water pump was not leaking. It’s now been 8 months and 8000 miles and still no leak. UNREAL. I would never go back to them. Sooooo, I’m traveling for the past month for work and my wife decides to take the truck to the dealership for an oil change about 4 weeks ago – not realizing I wasn’t ever going to use them again and once again after the oil was changed the service tech comes out and says there is a light on the dash and they ran a diagnostic test and one of the 2 catalytic converters was bad and it needed to be changed. Truck only has 85,000 miles on it. Once again, held my keys hostage while trying to talk my wife into the repairs. No lights were on when my wife brought the truck in. Simple fix – I knew the catalytic converter wasn’t bad, so I disconnected the battery and let the computer reset. Since then the light has been out for over a month, the truck is running great and nothing is wrong with the catalytic converter. Another $1100 bill they were trying to stick me for. I also know a few people in town who had the same issues as well as other issues with this dealership. THE WORST DEALERSHIP OF ALL TIME AND I WILL TAKE THE TIME TO LET AS MANY PEOPLE AS I CAN TO STAY FAR FAR AWAY FROM TOYOTA OF NEW BERN!!! More

This salesman tricked my 70 year old mother into cosigning for a vehicle loan that she absolutely did not want to do. As a result, I (her Power of Attorney) have spent days trying to get her name o cosigning for a vehicle loan that she absolutely did not want to do. As a result, I (her Power of Attorney) have spent days trying to get her name off the loan and to no avail. This unscrupulous and deceptive behavior will ultimately result in a default on the loan. It sickens me the length some salesmen will go to make a sale. The dealership's stance has been "too late, the deal has already been made." Now I am left to deal with the pending collections agents, bad credit, etc. Buyer Beware! More

Before the final transaction was made I was told one thing and when it came to make a payment I was told something totally different. I tried to confirm it 4 times to make sure my payment method was fin thing and when it came to make a payment I was told something totally different. I tried to confirm it 4 times to make sure my payment method was fine and I was told it was but when it came to pay day they said they needed all of the money today. I had no problem paying all the money at one time with a check but don't you think they should have told me that to begin with. Then one of the employees was extremely rude to me after I confronted him that I was told something totally different. Also, it was such a hassle trying to get information because they said they would call me back and never would and I always found myself calling them back and there excuse was they were busy but every time I went there all I saw was people walking around not being busy. This business was also not organized at all. I delt with three different people and all three different people were giving me a different story. I felt like I was getting the runaround and when buying a $30,000 vehicle I feel that should not have happened. I see one of there saying on there website says, "If you are looking for a stree free buying experience then you are in the right place." Well I feel like I encountered too much stress after this. More

My mother bought a used Toyota 2 months ago and was told by Tommy Jones that she had a 90 day all inclusive warranty. Her battery went bad and they refuse to honor the "so-called" warrenty. We read her pape by Tommy Jones that she had a 90 day all inclusive warranty. Her battery went bad and they refuse to honor the "so-called" warrenty. We read her paperwork and there was no warranty; Tommy had lied to my mother and her son when she bought the car. In addition they made my 85 year old mother wait 3 hours and put in an overly expensive battery. Terribe dealership. They are too big for their britches. We will be spreading the word to everyone we know. My sister-in-law called concening the whole incident and management has not retuned the call!!! More

Have had my cars serviced (also purchased) since 2001. Am very impressed with all service employees, but especially Daniel E===, he is very personable, interested in your satisfaction with the service of Am very impressed with all service employees, but especially Daniel E===, he is very personable, interested in your satisfaction with the service of this dealership. Also, my most recent service was handled by another young man, he recalled a phone call we had 2 years ago concerning my vehicle, and quoted my concerns at that time. I was impressed with him, I think his name was Keith, but I'm not sure. More