Toyota of New Bern

Toyota of New Bern has been taking care of our 2006 Toyota Avalon for many years. Amber and Dan have been our “go to” people and have always given us excellent service and advice. Amber was super star Toyota Avalon for many years. Amber and Dan have been our “go to” people and have always given us excellent service and advice. Amber was super star advocate when we needed repairs that were covered under our extended warranty. General Manager Marc is also very focused on customer service. Good job all around! More

Didn’t return my dash screen to where it was and I don’t know how. Didn’t tell me ahead of the service visit that if I used a credit card I’d have to pay a fee. Scott at the service desk was very nice. know how. Didn’t tell me ahead of the service visit that if I used a credit card I’d have to pay a fee. Scott at the service desk was very nice. More

Service Coordinator, Amber and Service Tech, Timothy were very professional and excellent to work with. very professional and excellent to work with. More

Friendly, honest, detail oriented, peace of mind environment. No high pressure sale efforts. Quality maintenance dept. My only choice for maintenance on my Toyota. environment. No high pressure sale efforts. Quality maintenance dept. My only choice for maintenance on my Toyota. More

Work done quicker than previous visits. Friendly and kept us up to date on service. Friendly and kept us up to date on service. More

Unable to rotate tires because did not have tool to turn lugs on tire rim. lugs on tire rim. More

Paul went over and beyond to help us get the vehicle that we wanted. There were several options that were important to us and it took nine months to find the perfect car. He worked hard to make the deal work we wanted. There were several options that were important to us and it took nine months to find the perfect car. He worked hard to make the deal work. I can not thank him enough! More

This dealership does not live up to their end of the agreement when you purchase vehicles from them! My husband and I purchased TWO vehicles from Toyota of New Bern within 3 months. One of the benefit agreement when you purchase vehicles from them! My husband and I purchased TWO vehicles from Toyota of New Bern within 3 months. One of the benefits that helped us decide to purchase from them was that they offer "Free" carwashes with every lifetime free oil change. We like to keep our vehicles clean but are elderly and not able to wash ours at home easily. After only two oil changes for our vehicles, this dealership discontinued the "free" carwashes! Their website still shows that this is one of their benefits of purchasing from them - FALSE ADVERTISING. We contacted Mr. Ackroyd, who was the person who made this change, on 6/7/24, after our most recent oil change and he NEVER replied to us so that tells me that he DOESN'T CARE once the customer signs on the dotted line! BAD BUSINESS!!! More

Great example of a team working together to support my needs at our visit Dan not only greeted us making us feel Toyota was here for our needs but when he found out the work was going to be quite long we needs at our visit Dan not only greeted us making us feel Toyota was here for our needs but when he found out the work was going to be quite long we were issued a vehicle to make our day easier. That’s looking after us. More

Be advised that this dealership has made the decision to charge its customers a 3% convenience fee/surcharge for using a credit card. On top of the already inflated repair costs for vehicles these days, thi charge its customers a 3% convenience fee/surcharge for using a credit card. On top of the already inflated repair costs for vehicles these days, this adds further insult to injury. More