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Toyota of New Bern

New Bern, NC

4.7
280 Reviews
Call Dealership (252) 637-7200

5010 U.S. 70

New Bern, NC

28560

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280 Reviews of Toyota of New Bern

June 27, 2024

Great example of a team working together to support my needs at our visit Dan not only greeted us making us feel Toyota was here for our needs but when he found out the work was going to be quite long we More

by kazyprapuolenis0617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Outstanding service from Dan
Report | Print
Jun 28, 2024 -

Toyota of New Bern responded

Thank you for sharing your experience! We're glad to hear Dan and the team at Toyota of New Bern took great care of you. We appreciate your support!

June 18, 2024

Be advised that this dealership has made the decision to charge its customers a 3% convenience fee/surcharge for using a credit card. On top of the already inflated repair costs for vehicles these days, thi More

by Waynemg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob
Report | Print
Jul 10, 2024 -

Toyota of New Bern responded

Waynemg, I understand your frustration regarding the credit card surcharge. We aim to be transparent with our fees and appreciate your feedback on this matter. If you have any further concerns or questions, please feel free to reach out. Thank you, Nathan Rhodes - Marketing Director - (252) 637-7200

June 05, 2024

They are friendly and they will let you know if your needs anything else done before they do it. More

by tlourdes1161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Sylvester, Bruce Smith, Michael Moore, Tommy Jones
Report | Print
Jun 05, 2024 -

Toyota of New Bern responded

We are glad to hear that our team has taken excellent care of your service needs. Thanks for choosing Toyota of New Bern!

May 28, 2024

Scheduled appointment was timely and efficient as usual. Facility and waiting area was impressively clean. More

by alcol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon, Bruce Smith
Report | Print
May 29, 2024 -

Toyota of New Bern responded

Thanks for sharing your experience! We're glad to hear that the appointment was timely and efficient, and that you found our facility clean. We appreciate your feedback!

May 24, 2024

Most honest and relaxed process of buying a car. Salesman, Manager and finance were fantastic More

by Glfair5022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul , Dana
Report | Print
May 24, 2024 -

Toyota of New Bern responded

Thanks for choosing to do business with us at Toyota of New Bern! We appreciate your kind review and hope you enjoy your new ride. Have a good day!

May 24, 2024

Car serviced in a timely manner! Staff courteous and polite, answered all questions asked, great experience! More

by Cherih49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kike
Report | Print
May 26, 2024 -

Toyota of New Bern responded

We're glad to hear you had a great experience with our courteous and polite staff at Toyota of New Bern! Thanks for the positive feedback!

May 16, 2024

Sometimes it’s hard to get into the service department, but when you do, they are very nice More

by Parmilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
May 17, 2024 -

Toyota of New Bern responded

We appreciate your honest feedback and hope to have the opportunity to improve your experience with us. Thank you for trusting Toyota of New Bern with your service needs.

May 14, 2024

Very professional and very friendly. Went over everything in the vehicle and we drove off in a new truck. More

by Jack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Smith, Michael Moore, Tommy Jones
Report | Print
May 14, 2024 -

Toyota of New Bern responded

Jack, we're glad to know you had a positive experience at Toyota of New Bern and are now enjoying your new truck. Thanks for the great review!

May 02, 2024

Toyota of New Bern does a great job of maintaining my twelve year old Cambry. More

by david.howerin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
May 03, 2024 -

Toyota of New Bern responded

We are so happy that our Toyota of New Bern team delivered an excellent experience. Thank you, David!

May 02, 2024

Muy buen trabajo. Buena atención y servicio rápido. El área de espera limpia y ordenada. More

by feliciano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Jones
Report | Print
May 03, 2024 -

Toyota of New Bern responded

Feliciano, nos alegra saber que ha tenido una gran experiencia de servicio con el equipo de Toyota of New Bern. Gracias por las 5 estrellas! Su comodidad y satisfacción es nuestro objetivo siempre.

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