Toyota of New Bern

In dealing with the salespeople, I assumed that they would be forthcoming in giving me the best price possible, particularly since I am a new customer. I gave them my information on a car at a differen would be forthcoming in giving me the best price possible, particularly since I am a new customer. I gave them my information on a car at a different dealer including the price, and they provided what I thought was a similar vehicle. It was not and the result is I overpaid by about $1000. More

I went to toyota to get a new car. I talked to gray and set up an appointment. He was really nice showed me the car i wanted and i was in love with it. i told him my budget and he said he can work somethin set up an appointment. He was really nice showed me the car i wanted and i was in love with it. i told him my budget and he said he can work something out. The only thing i didnt like about the car was the color. Gray told me since it was the last one and a new one wouldnt be in for a while he can give me a discount. i thought discount, great, ill learn to love it. Then he said id get the military discount so im my head im thinking discounts discounts discounts. I tol dhim my budget in the beginning and when it got to paperwork time he came back about 3 times with an amount that was way higher than my budget. i mean i could still afford it but i was going to be tight. i was so into the car i had my fussy son with me i trusted him. he never really told me the real price id be paying. Weeks later when i finally decided to look at the receipts i noticed im going to be paying soo much for the next couple of years. I analyzed numbers more and i didnt get ripped off per say but with all the discounts and rebates i was told it was going to get i feel like i did. I am now living paycheck to paycheck. I am not blaming anybody but i definately feel like i got cheated. I dont think he was a good salesperson ive been to other dealers trying to trade my car and they were all definately better they tried to find something that worked for me and my budget. They didnt know about my trade in. It was basically the worst mistake ive ever made going to toyota of new bern. More

We felt very comfortable going to Toyota of New Bern to We felt very comfortable going to Toyota of New Bern to purchase a new vehicle. In fact we have now purchased two new vehicles from this dealer. Gray We felt very comfortable going to Toyota of New Bern to purchase a new vehicle. In fact we have now purchased two new vehicles from this dealer. Gray was exceptional with helping us find the right truck. He was very knowledgeable and laid back. We never felt pressured at all and the negotiation was painless. I highly recommend Toyota of New Bern. More

I went to the dealership with almost unattainable expectations. Paul worked very hard and diligently to get the deal done. I was pleasantly surprised that they were able to meet almost every reques expectations. Paul worked very hard and diligently to get the deal done. I was pleasantly surprised that they were able to meet almost every request I was asking. Paul Stokes was very knowledgeable about the Prius and answered any questions I had on the spot. He was energetic and a pleasure to work with. I would definitely request to do my business with him again in the future. Overall, the visit lasted just over an hour and I walked out with a new car. By far the best experience I have ever had buying a new car. More

I had a great experience at Toyota of New Bern recently. We arrived at the dealership and I was asked if I needed help very shortly after arriving. Although Gray was with another customer, another sales ass We arrived at the dealership and I was asked if I needed help very shortly after arriving. Although Gray was with another customer, another sales associate was assigned and showed my wife and I the cars that we were interested in. He was knowledgable about the Subaru brand and answered all of our questions. Doug and everyone we interacted with were very efficient and professional. I was directed to your dealership through the USAA car buying service as a perferred dealer. I tend to want to avoid dealerships due to the potential for high pressure tactics but at Toyota of New Bern the experience was not high pressured which I appreciated - thanks guys :-) Although I really had my eye on the "historic" silver Subaru (I found out later that my wife's brother in law went surfing with his neighbor in that very car) I think the 2013 Outback was a more worry-free choice for long trips. Thanks again for your help on my latest car purchase - I would recommend your dealership without reservation (and most likely will!) John Hildebrandt More

This dealership is amazing. They were willing to work with me on what I could afford as a monthly payment and we took it from there. They exceeded my expectation in every way. I headed out to get a Hon with me on what I could afford as a monthly payment and we took it from there. They exceeded my expectation in every way. I headed out to get a Honda and they have made me fall in love with Toyota! They were friendly and made sure I left happy with every decision I made. More

Worked with Bruce through email about the vehicle my husband and I were interested in. Responses were prompt and all information was provided when asked. Met at requested time and dealership folks staye husband and I were interested in. Responses were prompt and all information was provided when asked. Met at requested time and dealership folks stayed after normal closing hours to finish our transaction. Thanks to them for their flexibility. More

Tyler was very enthusiastic and he provided excellent service and information, even though it was late on a Saturday evening! He was able to provide information on the brand that we were not familiar wi service and information, even though it was late on a Saturday evening! He was able to provide information on the brand that we were not familiar with, the history of the vehicle and extra information that made us extremely comfortable with our purchase. We have purchased from this dealer in the past and were very satisfied with that experience as well. More

My name is Benjamin F. Grady, I recently purchased a Subaru Cross Trek. Paul Stokes is my salesperson, he was very knowledgeable and informed about the product. He was very courteous and professional, Subaru Cross Trek. Paul Stokes is my salesperson, he was very knowledgeable and informed about the product. He was very courteous and professional, especially to my family when they arrived. I feel he went above and beyond in making my experience at purchasing a new car. He introduced me to some of the key people I will need as I continue to use the dealership, for example an oil change. He gave me a tour of the facility, in which that was very helpful. I have already recommended to two of my friends to ask for him by name. I'm sure all of the sales staff are of the same high caliber as he is! More

I am a long time Toyota owner and a returning satisfied customer to Toyota of New Bern. I drive from Jacksonville because I have had negative experiences with Stevenson car dealerships and that seems to b customer to Toyota of New Bern. I drive from Jacksonville because I have had negative experiences with Stevenson car dealerships and that seems to be all we have in Jacksonville. Two years ago I traded in my Avalon that I drove for 12 years and purchased a RAV4 from Toyota of New Bern. I was very pleased with the maintenance service and the atmosphere there of "Team Toyota".....so, when the tires gave out it was easy to return there to solve that problem....I had not intended to buy a whole new car but, they worked hard to make me an offer I couldn't refuse:-))......I am thrilled with my new purchase and look forward to visiting when it is time for regular maintenance.......EVERYONE there makes you feel welcome and like 'family'....GO TOYOTA RAV4 !!! More