Toyota of New Bern

This is my third Highlanders’ purchase–all from Toyota of New Bern. I have always been very pleased with the purchase and service I have received on my automobiles. I was especially pleased with this last New Bern. I have always been very pleased with the purchase and service I have received on my automobiles. I was especially pleased with this last purchase. Paul Stokes, the salesman, went the extra mile to make my trade-in a most pleasant experience. Up to the date of trading my 2012 Highlander, I had not considered replacing it. I saw the 125% trade in value online the morning that I was bringing my 2012 in for routine service. I spoke to Paul about it. Through his efforts the rest is history–I left with a 2013 Highlander. Long story short, I am 100% satisfied with the purchased of my 2013 Highlander! More

I am unhappy with my decision. The salesperson was nice but I felt very rushed to make a decision and was talked out of options that were on my list of needs. I also spent more than I wanted. I know that i but I felt very rushed to make a decision and was talked out of options that were on my list of needs. I also spent more than I wanted. I know that is most dealers but this is my first experience with Toyota and I was hoping to be a return customer. More

Bob Gantert made my new car buying experience a pleasure. His expertise and calming demeanor made what could have been a stressful interaction into a very pleasant experience. I felt I could trust what he His expertise and calming demeanor made what could have been a stressful interaction into a very pleasant experience. I felt I could trust what he said and that I would get a fair deal from Toyota of New Bern. I am very pleased with my new RAV4 and he worked diligently to find the vehicle with all the options I wanted. But mostly I was very impressed with his pleasant personality and I feel he will be there to help me with any questions or problems that arise with my car in years to come. He is a great asset to Toyota of New Bern! More

This is the second Toyota we have purchased. Working with Michael Moore has been a pleasure. He is very polite and very informative on Toyota vehicles. with Michael Moore has been a pleasure. He is very polite and very informative on Toyota vehicles. More

First time experience at New Bern Toyota. Michael met us as we exited our car. He asked how are we doing today, and how can I be of service. He patiently showed my wife and I the many models of toyotas that as we exited our car. He asked how are we doing today, and how can I be of service. He patiently showed my wife and I the many models of toyotas that we may have been interested in since we were not sure. He was very knowledgable about features of all of the models. We were very impressed with his sales knowledge of the Prius that we were interested in. We ended up with a new Camry and are very happy with our experience. Bill & Sheri Whipple More

We went in to look at a SUV. Paul was extremely helpful and knowledgeable.We told him we were in a hurry and he did a good job of taking care of us. He was very friendly.The whole experience was nice. I ha and knowledgeable.We told him we were in a hurry and he did a good job of taking care of us. He was very friendly.The whole experience was nice. I have been to several dealerships before and kind of dreaded coming in and haggling for a vehicle. They were very good at what they do and didn't have to haggle at all. They were very straightforward. We will be coming back and sending other family members here. More

Paul did an amazing job of showing my wife and I our new Subaru Forrester. He was patient with our questions about the car as well as with our questions regarding the purchasing process (this was our 1st n Subaru Forrester. He was patient with our questions about the car as well as with our questions regarding the purchasing process (this was our 1st new car after all). His knowledge of our specific vehicle, as well as the other competing vehicle models, impressed us and made us feel comfortable with our purchase. While waiting on the financing department Paul ushered us coffee and water. He even gave us an inviting tour of the dealership. I will surely be recommending Toyota of Newbern amongst my network of friends and refer them to Paul. Daniel and Amy - Happy Subaru Owners! More

My experience at Toyota of New Bern was beyond my expectations. We came in looking to lower our payments and had a lot of negative equity. Paul Stokes said he could help us out. I was skeptical going expectations. We came in looking to lower our payments and had a lot of negative equity. Paul Stokes said he could help us out. I was skeptical going into the appointment that they would be able to help. Paul and the rest of the team at Toyota of New Bern were exceptional They took the time to sit down with us and discuss the options available and show us multiple cars. I am not new to the car buying experience, but this was by far the best experience I have ever had. I never felt pressured into anything, all the way down to the finance manager offering add-ons. Every one we dealt with was extremely enthusiastic and honest with us. This is the first time I have ever left a dealership without later feeling like I was taken advantage of. I appreciate all they did and look forward to exceptional service in the future. More

This is the third car that we have purchased from Toyota of New Bern and we have never been disappointed with the process. Our extended family has four other Toyota of New Bern vehicles. We trust Toyota o of New Bern and we have never been disappointed with the process. Our extended family has four other Toyota of New Bern vehicles. We trust Toyota of New Bern. We think that speaks for itself. Thanks to some prior internet research, we knew that we wanted a Prius V. The test drive, negotiating the price of the car, and the value of our trade in, all seemed quite straightforward. The only time that we felt a little rushed was actually taking delivery of the new car. We expected to have some time at home, both to arrange for the payment, and to go through our Camry and make sure that all of our personal items had been removed, before making the exchange. The dealership was very helpful in both cases but older people need a little more time to adjust to these types of changes. Our salesperson, Brett Emmers was very easy to talk to and answered all of our questions. Even days after we had purchased our new Prius, Brett was still willing to help us with some of the computer programing necessary for the telephone system in the new Prius. Thank all of you for your service. Sincerely, Jim and Ginny Gray More

Awesome experience!!!Left with exactly what I went there for a "brand new"car.It was fast,they were very professional,friendly,and attentive to me and my family's wants.Our salesman did everything top notch for a "brand new"car.It was fast,they were very professional,friendly,and attentive to me and my family's wants.Our salesman did everything top notch for us.He was outstanding!!!Me and my Husband left there very very happy customers :) More